CVS Pharmacy in Rocklin offers a location where staff members can be very helpful, but during busy times, customers often find themselves on their own. The pharmacy faces some issues, such as difficulty reaching the phone number, which is often impossible to connect to, forcing customers to visit in person to resolve problems—an inconvenience especially in bad weather or when unwell. The store has hundreds of products, but lacking aisle labeling with A and B sides makes finding items harder. Parking lot safety is also a concern, with fast-moving cars from nearby stores, suggesting the need for mirrors and signage to improve safety for elderly and fragile customers, aligning with ADA laws. Customer experiences indicate some dissatisfaction with staff attitude and service, with reports of unhelpful or dismissive staff, particularly during busy hours or when customers need quick assistance. For example, some have faced long lines and repeated trips to purchase medications, and recent incidents where staff refused to help shortly before their lunch break, causing frustration. Despite these issues, some customers appreciate the familiar staff and express a sense of returning to a trusted place. Overall, CVS Pharmacy in Rocklin is a location with helpful staff but struggles with organization, safety, and customer service consistency.
