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November 2023 by Rachel Foster
Edwin is the BEST designer. He was able to pick out the perfect tile for my bathrooms that I made a complete mess of. He listened to my needs and exceeding all of my expectations! If you want a great looking elegant space on a budget, Edwin is your person!
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November 2023 by Shruti G.
Great guidance and such a wonderful experience working with Edwin at the design center who helped us design, select the materials and providing such detailed specifics on each design element. Edwin was always available to reach out and get more guidance throughout the remodeling projects. Thanks Edwin for making our home remodeling projects so easy and fun.
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November 2023 by Darla Hanks
Patti was great to work with. We ended up buying a whole house full of flooring today. Very helpful. They will have it to us in a week or two. This worked great for us. She also helped us figure out the backslash which we plan on getting when we pick up the flooring. We are very pleased.
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October 2023 by S C
Do Not Waste Your Time or Money at Floor & Decor. The extremely short return policy is there to protect their terrible floors and the wrong knowledge their employees will give you. If you purchase a floor from Floor & Decor you will NEED TO USE A SQUARE TO MEASURE EVERY PIECE OF FLOORING YOU LAY DOWN. Around 1/4th of the flooring we purchased did not have 90 degree angles. This was not one batch, we purchased well over 750 square feet, and it all came out like the pictures. It is not worth your time, money, or sanity. Returned Home Depot flooring from Denios was significantly better.DO NOT EVEN CONSIDER Floor & Decor unless you are ready to put your purchase into your home immediately, the same day your purchase it. Be careful, they "reserve the right to limit or deny returns or exchanges." We were also told the flooring had to be in its original packaging, anything opened was not returnable.
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September 2023 by Shannon C.
Do Not Waste Your Time or Money at Floor & Decor. The extremely short return policy is there to protect their terrible floors and the wrong knowledge their employees will give you. If you purchase a floor from Floor & Decor you will NEED TO USE A SQUARE TO MEASURE EVERY PIECE OF FLOORING YOU LAY DOWN. Around 1/4th of the flooring we purchased did not have 90 degree angles. This was not one batch, we purchased well over 750 square feet, and it all came out like the pictures. It is not worth your time, money, or sanity. Returned Home Depot flooring from Denios was significantly better.
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September 2023 by rae rae
Easily the best experience I’ve ever had trying to find tile and supplies for renovating! Customer service was amazing! A lady named Vicky helped us and she was phenomenal. But we also had help from 3 other guys and they were all extremely helpful! I highly recommend and I will definitely be back. We found everything we needed! Tile, grout, shower and sink fixtures all found here!
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September 2023 by Nicole Clearwater
Great prices and excellent customer service. Vernon helped me out on the floor and answered all my questions. Thanks, guys!
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August 2023 by Ricardo Espinoza
Highly recommended, a lot of great variety of floor styles and materials. Fantastic customer service by the supervisors Michael and Andy. The folks in the design desk are pretty helpful, loaded with information about the materials, qualities, styles, etc. However, I was disappointed that they didn't offer any ideas about the installation ( trade offs and associated cost ballpark and DELTAS). Notice I've highlighted the delta since I understand the cost depends on multiple factors but least have a notion that will help me better understand what I'm buying. Overall, I definitely recommend this business.
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July 2023 by Randy Raymond
They have a huge selection of flooring products and I was surprised by great selection of tools and flooring construction products.
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July 2023 by J M.
Buyer beware... I ordered 16 large format limestone tiles and almost half of them arrived broken - 6 out of 16. I emailed them photos of the broken tiles and called to see if they could replace them but they refuse to deliver replacements even thought THEY ARRIVED BROKEN and I paid $250 to have them delivered. They said the only way they'd replace them is if I bring them back myself to swap them out. Mind you, these are 18" x 36" stone tiles and are maybe 40 lb. each. I drive a tiny sports car and I'm a small woman. I'm seriously considering filing a small claims complaint. Would definitely never buy anything from this store again. If you are buying tile, maybe choose a place that values customer service. This place clearly doesn't care about you after your tile gets there, even if it arrives in pieces.UPDATE: I spoke with corporate about what happened and they had the (store manager?) call me from the store that delivered the tile and he said he would have someone come swap out the broken pieces on Thurs or Fri, that he'd call me Wednesday and let me know. Never heard from him again. Called him and left a message on Friday. No response. Since my contractor has already started, I went ahead and loaded up the broken pieces into my tiny car and the very nice people working the front helped me swap out and reload the tile. The people who work here are nice and helpful. The people who manage this place are incompetent business people. I'll never go back... and I'm just about to remodel a kitchen and build a flagstone patio and paver driveway. Guess they are doing so well they don't need customers.
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June 2023 by Diane M
This location sucks! I've been there 3 times trying to complete my bathroom remodel. Each time there are employees at the front laughing, telling jokes with eachother. Never a "hello welcome in" I wander isles and NO ONE has ever asked "are you finding everything ok?" NO HELP AT ALL. The rancho cordova store is the COMPLETE OPPOSITE. Rancho will be my go to store. Rocklin sucks.
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May 2023 by Jane Wilson
Love Floor and Decor but this is my least favorite store. If you want friendly and helpful people go to the Elk Grove or Rancho Cordova location. The Rocklin store staff will walk by you like you don't exist. When I finally got the attention of one of the employees it was a real effort to get advice. Will NEVER return to this location and the 5 stars are for EG and RC.
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May 2023 by Linda D.
Great selection and good prices. Staff are helpful without being pushy. Really like this business!
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April 2023 by Barbara M.
I had the very best service yesterday with one of the designers, Patty Patterson. From the moment our interaction began, I knew Patty was an answer to my prayers. You might not believe me when I say we had all 3 tiles that I needed for my bathroom remodel picked out within 15 -20 mins tops! This woman knows what she is doing! She was attentive, professional, kind and smiled the whole time. I have seen Floor & Decor's commercials about having one on one help with a designer, but I honestly thought it was to good to be true! I was so stressed out yesterday with a number of things on my plate that she had no idea about, but she made the whole process of the purchase so unbelievable easy! I am truly grateful! Thank you so much Patty! You ROCK!!
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April 2023 by Cindy Greer
Awesome selection of flooring from tile to hardwood. You are free to browse and no salesperson to bother you. I got these beautiful tiles today.
