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January 2024 by Randy Livingston
I am not happy with my experience with M B Rocklin. I was charged to check the soft cloths system and separate charge for the left rear door. I was charged for testing the wiper sensor even though there is no replacement parts available to fix it. My antenna was broken in the car wash and I still haven’t been reimbursed for it. I was charged $50 on my credit card for the loaner car if I hadn’t caught that and made calls about it, I’m sure it would still be on my card. I had to dispute it with my bank, so no I am not happy with Mercedes Bens Rocklin. Things could’ve been handled better.
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January 2024 by Ashok Abraham
Raj,It was a pleasure working with you, you made the entire buying process of EQS so smooth. No unnecessary pressure, taking excellent care throughout as well as so proactive communications. Raj even bought us dinner when things were getting late. Such an amazing experience overall. Thank you so much
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January 2024 by Jamie Greenough
Great service, I was greeted by 2 competent individuals both attending to different aspects of my arrival.Everyone was professional. Michael and Tyler were able to hook me up with loaner vehicle last minute. Before I left the mechanic took my vehicle for a test drive and came in to tell me all was good.?
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January 2024 by Ricky Atkins
Matthew Liden and the whole team at Rocklin Mercedes-Benz really made my family have the best buying experience ever in purchasing a vehicle. I'll DEFINITELY be doing business with them again in the future for my next vehicle purchase.
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January 2024 by Jordan M
I recently visited Mercedes Benz of Rocklin and wow! I was very impressed with my sales person Matt Le'din! He was very sharp, solid and knowledgeable! He knew everything and made it so easy. I am so happy with my purchase! I recommend anyone looking to buy a vehicle to consider Matt as your next sales person! Thanks again Matt!
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January 2024 by gerald towan
Just bought a used car here.Sales Mgr Mo, and salesman Jose were the best. Both are respectful, honest and nice to work with. Beautiful car and great deal. Highly recommend this dealership. Thanks to all for excellent auto buying experience.
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November 2023 by mark caparelli
Amazing Mercedes store! The staff is all very friendly here, best inventory around. Service department is great too! New General Manager Nathan really helped me out so much, would highly recommend coming to this Benz dealership for any of your vehicle needs
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November 2023 by Terry K.
Purchased a car from this dealership in October. Overall, there was poor communication and disorganization within the sales and service departments. Natalie in Finance provided no response or follow through on my post sale issues and questions. Not a good experience and I don't recommend.
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November 2023 by Jodi Ziony
If looking for a used car look no further. Art was an exceptionally salesman! He was very patient and knowledgeable and was very interested in meeting all my needs. John the finance manager & Nathan and Brehon were very kind even after the sale. It's nice to find consistent service all the way around. This is my 2nd purchase from Mercedes Benz. I will be a life long customer for sure. Thank you for truly making this experience so easy.
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November 2023 by Chuhar Sanghera
I just bought E450 convertible from this dealership. This is my favorite dealership now. They have excellent customer service. Ms Grace helped me buy this car. She provided me 5 star service. Thank you Ms Grace. ??
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November 2023 by CALVIN CHAO
I have a great experience with Mercedes-Benz of Rocklin! Not only they sell the best luxury cars in the planet, but also all the staffs I worked with are so friendly and professional. A big shout out to Grace! Grace is very professional, attentive, respectful, and such a sweet lady to work with. She answered all the questions I had and worked and followed up to make sure we were satisfied with everything. At the end of day, Grace made the car buying process easy and smooth. I am a happy customer and definitely will return in the future.
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November 2023 by Chezza
We recently purchased a GLC 300 and the experience was outstanding. We worked specifically with Grace, she was patient, helpful and very professional. We love our new Mercedes!
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November 2023 by Tore Kellgren
I recently bought a car at Mercedes of Rocklin. I was met by a pleasant sales person, Grace, who was very professional and knowledgeable. She quickly located a car that fit my needs. Following a test drive the whole remaining purchasing process was much shorter that what I have had to endure at other car dealerships.This includes both the price negotiation and the finance process. It was a great experience.I highly recommend Mercedes of Rocklin.
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November 2023 by Andrew Stambaugh
I recently needed to add another service van for our plumbing company and decided to give Mercedes Sprinter a shot. I was absolutely amazed at the customer service I received from Grace and Natalie. They had the vehicle I was looking for onsite and the sales transaction was seamless and quick. I have been using Ford and Isuzu for years and I look forward to what the Mercedes Sprinter has to offer. I strongly recommend the brand and the staff at Mercedes Rocklin. I will use them again in the future. Thank you Grace and Natalie!
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November 2023 by Habid H.
Grace from sales did an exceptional job listening to our needs for a vehicle and found a great fitting car that we we were not even looking into. Nathan did a good job negotiating deal and supporting. I did feel like I was bothering Phillip when asking for help and support in regards to detailing my new vehicle since we picked up it up late and it did not get detailed properly which was a bummer. Outside of that I would recommend grace or nathan for support in your future car purchase.
