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May 2023 by Troy M.
As a long-time renter, I just have to say Ashley is magical. She is available and a hard worker, answering all your questions, she goes above and beyond.
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March 2023 by Diana Ewing
Great staff and always a clean facility. The people who work here are great.
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February 2023 by sara feiling
Ashley at the Roseville location is fabulous! She is always available for any questions and her customer service is the best!
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September 2022 by Ashley L
I've been renting here for a while and I love it! Definitely the best storage experience I've had anywhere.The most friendly and funny staff, I always enjoy talking with Ashley the manager. Everytime I have come in Ashley is running around with a ton to do but always makes time for great customer service. She definitely needs a raise!The property is always very clean and well cared for.
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August 2022 by Ashley Fox
I've been renting here for a while and I love it! Definitely the best storage experience I've had anywhere.The most friendly and funny staff, I always enjoy talking with Ashley the manager. Everytime I have come in Ashley is running around with a ton to do but always makes time for great customer service. She definitely needs a raise!The property is always very clean and well cared for.
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July 2022 by Stacy Hildebrand
Great storage facility
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June 2022 by Dmitry Korotkov
I've been a customer of Trojan Storage of Rocklin for a while now. Recently I had a minor vehicle failure that disabled my car when I was visiting the facility (an accessory belt snapped, I can replace it in 20 minutes). As it was late, I could not get the belt the same day and parked my car in their customer parking overnight. I picked a marked spot away from the entrance and neatly parked my car. They got it towed first thing in the morning.I called them at 2pm the next day, but it does not matter as they got my car towed first thing in the morning.They watched cameras to put parking date and time on the towing authorization form and they could not miss the fact that the car came from INSIDE the property. And they have personalized gate codes for each customer, so they could just call me instead of calling the sheriff.When I called the office to politely and respectfully discuss the matter, the lady who is the property manager, was rude, and failed to provide any contacts of her supervisor saying (I am property manager and if you call central office, they'll transfer you to me anyway). Her reason was that I was supposed to leave a voicemail at night and it's all on me. And then she hung up on me.
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June 2022 by Jan Peeks
Clean and appears to be safe. Nice lady in the office.
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June 2022 by Leslie R.
RENTER BEWARE: Find another storage facility! At $240/ mo--you do the math. They were very nice when I moved in, but astoundingly RUDE and CONDESCENDING when I left last week. In 2016 I had 2 PODS delivered inside the yard, everything went fine. When I moved out last week, the staff REFUSED to let the PODS driver into the gate and threatened to call the police on me. The driver had to drop the container at abandoned parking lot 2 miles away, as the manager claimed it would be 'detrimental to the pavement'. They were not willing to work with me. I was forced rent a Uhaul in Roseville. The movers then packed my belongings into the rental truck, I drove to the POD and the movers finally packed thePOD--which cost me an additional $250 in labor charges. I then had to park my car in front of the container for three hours to make sure it wasn't broken into. The packing staff told me that they had been to that facility 4 times in the past 6 months and packed PODS...
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April 2022 by Y Knot
Friendly people in the office, amenities are clean and spacious. Best storage I've ever used.
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December 2021 by Sabrina Skondin
We currently rent two spaces from this place and the facility is nice and I have no complaints. My major complaint is about the office woman and the fact that she wouldnt help my 70 yr old mother tonight. Its freezing cold, my mom weighs about 100lbs and had just waited 2 hours for AAA to come change a flat tire while she was at our storage space. The AAA guy drove away and she went to start her van and the battery was dead. She has cables. She went to the office and the woman there wouldnt help her. It takes 3 mins and a bit of kindness to jump someone so they arent stranded. I get it when strangers dont stop because you never know but when youre a business and you do know the person and shes an elderly lady freezing in the cold there is no excuse and youre wrong. If youre thinking about choosing this facility and ever have a bad luck day dont expect them to offer any help. I expect more of businesses especially in this area as most everyone is kind and helpful. I guess we just picked a bad spot. It really irks me the more I think about it though because who doesnt help an old lady in the freezing cold when the effort is so minimal and would mean so much to the person youre helping?Luckily, while I was on my way from Folsom another renter in the facility helped her so she didnt have to sit and freeze for 30 more minutes. Thank you very much to that man and his doberman. Like I said everyone in this area is usually friendly and helpful. If it wasnt so expensive and such a pain I would move our stuff out tomorrow. This lady is always out in her golf cart so I dont wanna hear she couldnt leave the office or some other lame excuse as a reply meant to make herself look less horrible. Its freezing, a week before Christmas and she is an old lady that needed help. There is no good excuse. I just spoke with my mom and Ashley is the office lady and she wouldnt even let her use the bathroom knowing all the trouble she was having and how long she had been waiting. There are a lot of good reviews about Ashley on here but I guess she picks and chooses who she is friendly too and my mom didnt make the cut. If common courtesy, basic human decency and good customer service at times you really need it matter to you go elsewhere.
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December 2021 by Mercy Hubbard
I met Ashley yesterday, and she was so sweet! Such a genuine, kind hearted, and amazing person!
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December 2021 by Andrew Perez
Great service from Ashley the Manager.
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December 2021 by Paris Bell II
Ashley at Trojan storage has been the storage manager I have ever dealt with... she goes above and beyond to take care of my stuff and my companies!!! We are blessed to have her!! 10 STARS!! and she deserves a raise!! :)
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December 2021 by Tina Husa
horrible, dont do it!!!