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March 2024 by Audrey Morehead
I've recently started to sell some stuff online and this place has really nice staff that help answer questions about shipping.
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March 2024 by Habib Shams
Very friendly staff, Not much waiting & very clean.
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January 2024 by Patrick Dunakin
This place offers the WORST customer service ever! I picked up my package on the 8th of january since I wasn’t home when the delivery driver was dropping off my order. I show up to the post office and they are clearly understaffed and took a while for them to get to me. Once I finally got to someone for help on my delivery the lady at the pick up window hands me someones elses package, luckily I saw that the package wasn’t mine before I left and knocked on the pick up window again and alerted the woman. She apologized and gave me my right package. Flash forward one week later, I get a note on my front door that I picked up someones elses package and to contact them here at USPS in rocklin. I call them 5 TIMES! and no one bothered to answer the phone. I was then forced to drive down to them to get it firgured out which I was already upset about because this was their mistake and not mine and I was now going to have to waste not only my time but gas money as well. I get there and tell the person at the front and they tell me to go to a different window. I go to the window they appoint me to and this older woman opened the pick up door and didnt bother acknowledging me for what felt like 20 seconds. I show her the note I recieved and told her my address and she then says “oh yeah we figured it out” but with an attitude and starts smiling at me. She then continued to look at me as if i was dumb because I expressed how I had been calling for the past hour and had to waste my time and gas to come down here and she just said okay and not even a sorry and honestly was looking at me like I was dumb. THIS WAS THE WORST CUSTOMER SERVICE EVER! If I could give 0 stars I would. If they found the package after all why not give me a call back? This was honestly super annoying and their lack of communication is SUPER UNPROFESSIONAL! All I can say is do better! Kindness is easier to show people than being a rude human being.
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January 2024 by Judy
If you file a change of address with them be prepared to not receive any mail sent to your old address. They are terrible about forwarding 1st Class mail that they are supposed to forward for 1 year. Their answer, we don't know where your mail is, you should've notified everyone that sends you mail. We paid extra for mail forwarding at the post office, they screwed up and won't admit it. The people in our old house have been getting some of our mail but a couple items have disappeared.
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October 2023 by Lizz
Can’t be bothered to refill the shipping labels, so I had to go to another Post Office.
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October 2023 by Rich
This location is always grossly understaffed. Prepare to wait, no matter when.Edit: I had a PO box there for two years, and for two years I wondered when they would clear the spider web next to it with the dangling roach carcass. They never did. It was there in 2020 and it's still there as of July 2022. It doesn't matter what time of day or night you go there, the lobby will be littered with trash and every upper corner in the lobby has cobwebs.
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June 2023 by Brittnee Budreaux
Came in around 4:30 pm to mail out a package and it was quick and painless! Christina made this the best USPS experience I’ve ever had. She was honest, professional and friendly. I appreciate people and workers like her. Thanks, Christina and USPS.
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May 2023 by Britt Bud
Came in around 4:30 pm to mail out a package and it was quick and painless! Christina made this the best USPS experience I’ve ever had. She was honest, professional and friendly. I appreciate people and workers like her. Thanks, Christina and USPS.
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May 2023 by Jan G.
I use this location at times since it's convenient & has a lot of zzAparking. However I have been baffled at the voice behind the closed counters of a supervisor who screams at the co-workers. Why would such unprofessional behavior be tolerated?
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May 2023 by Mal B.
Extremely rude woman with very dark hair that works the counter. It's ridiculous how she's allowed to treat customers! I try to avoid the counter because of her and only use the kiosk! She should be reprimanded and retrained!!
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March 2023 by Gregory Micek
They’re not always the friendliest, but they get the job done.
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February 2023 by Greg Spittler
They are actually putting my stuff in a lock box.........thus,not forcing to have too "people"I Thank the "Post Office God's" for that! 'Cuz honestly......... I'm not particularly enamored of "people" currently and personally, I'm really starting to believe in "eugenics"?
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February 2023 by mary keller
Rude and uncaring. To old to me how to ship something but it was returned. They wouldnt refund me. Very expensive lesson as customer is always wrong.
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December 2022 by zazocar
I find this location super convenient with drive thru mailboxes, automated kiosks, passport services and the staff is always friendly to me.
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October 2022 by D B.
Very very friendly service at 4:15pm on today, 10/18/22. It's always amazing when there's no line and then a friendly and helpful employee behind the counter! Clean facility and well stocked with the needed Express mail items. Many greeting cards to choose from for purchase. Easy to find as I'm new to the area.
