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February 2024 by James Mateush
one of the salesmen lied about a promotion. Maybe they will reach out to make it right.
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February 2024 by Andrei Cozma
Worst experience ever. I ad my wife on my line, and they said for new customers we offer 1000$ for your old phone, if in good condition, so we did that, and pay 340$ difference between phones, they said in 3 months promotion will start working, after 3 months went to Verizon to check my promotion, and they said Verizon gave us 200$ for the old phone, and those 340 that we paid was for screen protector and for phone case.
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January 2024 by Erica R
We’ve been to a few other Verizon locations around Rocklin and Roseville area last month and we came in on Monday 1/15 to this location and let me say, me and my husband were very impressed with how helpful they were compared to the other locations. Danielle A was amazing and very helpful. The way she broke it down for us and took the time to actually help us was great! I definitely recommend her and definitely appreciate her help!! I love my new iPhone15 pro max
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December 2023 by Peggy Leineke
Great service. Kayla is extremely knowledgeable and provided excellent customer service.
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November 2023 by Dorothy R.
Great visit to this store today. Had just a few things to do with my new phone and Mayra was there to assist. We were done in less than 5 minutes! She is a champ! Very good at her job, friendly and extremely helpful. Thank you Mayra, I'll be back to see you when Verizon Wireless is in Loomis! Thanks again!
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November 2023 by sharon healy
Friendly and knowledgeable staff. Even though it was busy they made sure everyone was acknowledged
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November 2023 by alis alison
Best Verizon Authorized Retailer in town
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October 2023 by Robert Hoyer
Kayla Sanchez was patient, understanding, helpful, friendly, professional and a pleasure to work with
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October 2023 by Gabriella Goyette
Kayla was incredible. I feel I should have had to pay air fare for how out of the way she went for me. She knew I had to drive to Oregon with out a phone and made sure I was taken care of when I left. She even stayed late for me. Thank you Kayla! I’m forever grateful.
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October 2023 by Kimberly Cook
Kayla was super helpful, sweet and patient getting me all set up and transferring my devices. Very knowledgeable
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October 2023 by Cindy Wiezorek
Kayla at the Rocklin Verizon store was great. She helped me choose a new device, found inventory at a other store and had it brought over. She did all the transferring of data, discussed options with me so I could get the best deal and was very friendly. We had a fun chat! It always takes a bit to upgrade, but she made the experience fun!
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September 2023 by Rachel B.
WORST COSTUMER SERVICE!!! Do not go here. Was treated very rudely when I asked questions and got snarky remarks back. I had very simple questions and the lady wanted to add a plan to my account that she could not tell me one detail about. Did not try to call manager or anyone who could try and explain the plan to us. She was of no help and a complete waist of a trip. Do not go here if you need any customer service help!!
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August 2023 by Karen Mead
Yesterday I updated my phone and had another office switch out the sim card from the old phone to the new. Today, my new phone wasn't working so I stopped in to this office. Brooklyn was friendly, helpful, personable and efficient and fixed my phone in an expedient manner. She made sure everything was working before I left. (My new phone required an updated, 5G sim card). The other employee didn't even check to see if my phone was activated and connected with Verizon.
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July 2023 by C La
Best customer service from Mayra! Very knowledgeable and friendly.
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July 2023 by Alise Everton
If you go to the Rocklin Verizon visit Brooklyn! She had amazing customer service and answered any questions I had with clarity.
