Astound Broadband powered by Wave provides internet service with award-winning connections and 24x7 local customer support. The service itself is often described as fine, with many customers reporting a smooth, easy, and efficient process from setup to installation. Installers and service employees are frequently noted as being helpful, professional, friendly, and providing top-notch service with great follow-up. However, customer experiences can vary. Some find the main phone line horrible and recommend using the text line instead. A common criticism is the company's pricing practice, where prices increase for existing customers until they call to get a better offer, which feels like an unnecessary way to charge more. While service interactions are generally positive, a negative first call or observing unprofessional details like an expired license plate on a van can impact perceptions. Overall, the local teams are dedicated to the community, though some policies, like requiring equipment drop-off at the office, are seen as inconvenient.
The technicians worked fast an efficient. So far, the service is great!!
December 2023
Agent was excellent!Understood and solved my internet issues without any confusion.She was clearly smart.Thanks for hiring a great customer rep.
September 2023
Service was fine. People who came out and installed it were helpful. They make you drop off the wifi box at their office when you're done which is kind of inconvenient. the 1800 number is horrible. Try their text line it's much better.
