Astound Broadband powered by Wave provides internet service with award-winning connections and 24x7 local customer support. The service itself is often described as fine, with many customers reporting a smooth, easy, and efficient process from setup to installation. Installers and service employees are frequently noted as being helpful, professional, friendly, and providing top-notch service with great follow-up. However, customer experiences can vary. Some find the main phone line horrible and recommend using the text line instead. A common criticism is the company's pricing practice, where prices increase for existing customers until they call to get a better offer, which feels like an unnecessary way to charge more. While service interactions are generally positive, a negative first call or observing unprofessional details like an expired license plate on a van can impact perceptions. Overall, the local teams are dedicated to the community, though some policies, like requiring equipment drop-off at the office, are seen as inconvenient.
