Astound Broadband powered by Wave provides internet service with award-winning connections and 24x7 local customer support. The service itself is often described as fine, with many customers reporting a smooth, easy, and efficient process from setup to installation. Installers and service employees are frequently noted as being helpful, professional, friendly, and providing top-notch service with great follow-up.
However, customer experiences can vary. Some find the main phone line horrible and recommend using the text line instead. A common criticism is the company's pricing practice, where prices increase for existing customers until they call to get a better offer, which feels like an unnecessary way to charge more. While service interactions are generally positive, a negative first call or observing unprofessional details like an expired license plate on a van can impact perceptions. Overall, the local teams are dedicated to the community, though some policies, like requiring equipment drop-off at the office, are seen as inconvenient.
So so happy with Tech who waa so thorough, and wh answered all of my questions
October 2026
Worked hard to get my transfer from AT&T Astound completed.
September 2026
Astound did a great job starting our service. The technician that came to our house was knowledgeable and very helpful. The service representative on the phone was helpful and polite.
