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December 2023 by roberta t.
I have to admit I was surprised at the excellent service that I received at G & C Auto Body on Commerce Blvd in Rohnert Park. Honestly, This business was not my first choice to have my auto repaired. However, much to my surpise, the entire process starting with the claims agent from Geico Insurance Company was easy and professional with excellent customer care and a great repair to my Chevy Volt. Thanks to Jeff Ballard the General Manager (and his entire staff) for overseeing the entire process. He answered all my questions and kindly and professionally responded to my many phone calls. He made sure that my rental car was ready for me and my car was returned to me in a most timely manner. The repair was terrific with no telltale signs of the damage that was incurred. While I hope that I will not have to go back to G & C Auto Body anytime soon, I would highly recommend them for excellent service, professionalism, and great work.
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December 2023 by Donna Young
2nd time went there..for a estimate..front desk gal was kind if short and rude to me..I have been in customer service and she was not friendly just very shirt abd curt with her answers..they do jot seem to loom up your info from before gave them info over phone prior to my appt..showed up and no one know what time the person is supposed to come back from. Lunch my appt was 12:30..she said she did mot know..how do you ran a company and not know and when you have an appt lined up..I will not use them as my place to fix my car. I had 2 other estimates from other places..with that kind if attitude..my son told me that they were good etc..I know about that company living in marin ...hope they refresh their customer service skills
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November 2023 by Katrina T.
I just had a repair completed at G&C-Rohnert Park and I couldn't be more pleased. The project was overseen by Steve and his customer service was stellar - he was communicative, kept me in the loop in a timely manner, and had a great sense of humor. The repair was excellent work AND the project was finished ahead of schedule. I am so glad to know about this branch of G&C.
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October 2023 by David Good
Super professional and sincerely good people. Have been taking my vehicle to this shop for many years. They consistently put the customer first.. and their repair work is spot on.Service: Body & Trim
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September 2023 by kathy watson
Great customer service. Quickly repaired my vehicle. Person I believe his name was Roger kept me notified at all stages
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June 2023 by Steffan O'Neill
G & C is amazing. I was in a minor collision and needed a new bumper. They matched the paint perfectly. They were easy to work with and excellent communication throughout the entire process. I hope I don't need bodywork in the future but if I do I know I'll be using this company again. I would highly recommend them if you need any type of body work. they where easy to work with.Services: Painting
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June 2023 by Steffan O.
I had a minor collision and needed a new bumper. I brought the car in, had pictures taken, they ordered the part, called when the part was available and installed it in one day. So easy when nothing is easy these days. The car looked better than new. They are great at communicating every step of the process and very professional. I hope I don't need to use a body shop in the future but if I do I will definitely use this company again. Hopefully you will not need this service but if you need body work on your car ONLY go to G & C a grateful customer.
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April 2023 by jessica hwang
They take forever, don’t call you when parts come in, more body damages after they return the car to you than before… don’t take your car here if you care about your car and your money!
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March 2023 by denny tsang
Jeff and team did an amazing job after an accident. He took full control of the process including dealing with the insurance company and ensured that the work was immaculate to my detail oriented eye. The team was in constant communication during the work done at each stage which was impressive. Thank you!!Services: Painting
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November 2022 by Joe Duffy
G&C is generally good. Have put business through petaluma and santa rosa in the past with excellent results. Had to return to Rohnert Park twice for a job that was expensive. The truck is still not right with visible overspray on passenger side of truck including windows (after they had taken it back to clean this).... do not have time to return a third time...... bring your damage to western autobody if you want it done right and do not have time to entertain trainees on your vehicle. If you are bored and want to visit a place a few times for the same issue then Rohnert Park is a good option to waste allot of your time
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August 2022 by Leslie Rooney
John was amazing! He made the job quick and seamless. They handled all of the car rental details and take the rental back for you at the end. Really great experience!Service: Body & Trim
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August 2022 by Carri Thorpe
G&C Auto Body, Rohnert Park, exceeded my expectations. I stopped in for a quote, without an appointment ?, and Paul was quick to inspect my car and provide the quote (which was lower than several others in the area). I called Paul day or so later, to have the parts ordered and dropped my car off on the 7th, which was a Sunday, so they were not open. Paul messaged me with a link to check the progress and was available any time I had any questions. I called on Wednesday, just to get an idea of a timeline as to when I could pick it up and Paul was not available, but Jeff was quick to get the info I needed. I was able to pick my car up that same Friday and it looks perfect, like there was never any damage at all. I was very impressed with the service and speed that the staff at the Rohnert Park G&C provided and would/have highly recommend them.Services: Body & Trim
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August 2022 by Dan Nazario
Body work was great along with all services done. I was quick to notice they never checked over anything before returning me my vehicle. Plastic piece inside my door was out so it's popping in and out. I never really ended up leaving as intended because they had to fix that along with glue of some kind leftover along my bumper that was replaced. Once fixed I just wanted to leave. I quickly went to the gas station when noticing grease marks above the trim of my window on the inside of my interior. They also told me my car would be getting a full detail that never happened. I then noticed my work pants that once were my trunk we're now behind my driver seat. So I popped my trunk and started to investigate. When I noticed greasy hand marks on my jacket. As if someone was rummaging through my things. Of course I called them and left a message but had no response. It's now the middle of the week and still heard nothing back. Super cool!Service: Body & Trim
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August 2022 by Natae Henson
Super nice staff! John was super super nice and extremely helpful and made me feel welcome and kept me updated. My car turned out looking brand new. Couldn’t be happier!!Services: Body & Trim
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July 2022 by Amanda Bandalin
I am definitely going to continue using G&C Auto Body after my recent experience there.I took my van in with damage that I filed an insurance claim for. I worked with Paul and he checked out the damage, then advised a better option for how to get the job done without harming my insurance deductible or spending more than needed.Paul made sure my van was fixed up as quickly as possible, and didn’t charge for the installation of the part I brought in.I am grateful to G&C, and would highly recommend them!Service: Body & Trim
