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October 2022 by Melissagrace H.
This review is after a full on argument with Christine who finally decided to answer the phone for the fourth tim over six months. If you want you taxes to be properly done DO NOT GO HERE. ANYWHERE ELSE would be better than here. Christine specifically does not know how to separate personal life from work. Nor does she know how to answer the phone, DO NOT WASTE YOUR TIME HERE. They will overcharge you just because they think you will not notice. Save your money and do it yourself or someone else you actually know. Christine is absolutely incapable of her job as a tax preparer. She will pretend that she wants to help you. DO NOT BE FOOLED. She would rather ignore you for 6 months. Or be a liar and tell you she will call back and just won't. This place takes you going in as an inconvenience. PLEASE GO TO AN ACTUAL CPA-- most of them are held to standards. Christine had none.
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May 2022 by Freedom B.
ZERO STARS. TERRIBLE SERVICE... Please avoid this place at all cost. You save yourself a headache.
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April 2022 by Lexx L.
Place is great! Very knowledgeable and helpful. Came in to do my taxes for my LLC (first time) and everything was explained and whole process was smooth.
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October 2021 by Grace P.
Christine Caperton here at this service has helped me out so much over the years with a very strange irs issue I've been having and I am so grateful for her!
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August 2021 by Karen M.
I took my taxes in to have a 1040 done in early to mid March 2021. I gave it about 10 days and I hadn't heard, so I tried calling to see if we could set up an appointment to pick them up. I did not get a response to several calls and emails. A few days after that I got a call from Christine's assistant saying my taxes were done and made an appointment on a Saturday to pick them up. As I was signing the forms there was an additional piece of paper acknowledging that they would be paper forms not e-filed. This was a complete surprise to me, so I asked about it as most/all places routinely e-file now and there had been no discussion of paper returns being filed. Christine stated she had missed the deadline to apply for e-file and that if I did want them e-filed, which I most assuredly did, there would be an extra charge because she would have to re-enter all the information. When I asked how much that charge would be, she said she would charge by the hour. Absolutely unacceptable! First off, I should've been made aware when I brought in my taxes in mid-March that Her e-file application had not been approved yet and given the choice to wait or go to another tax professional; I certainly had time to wait and I would have. As I could not afford nor did I feel I should have to pay extra since I was not even given the choice, I signed the forms. Fortunately the state of California refund came rather quickly. I waited 14 weeks for my federal refund. I will never use her again and highly recommend that you do not based on the lack of transparency from the get-go.
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June 2021 by Brody911
I submitted tax info and bank statements as well as W2. It’s been 6 months since I started going through this accountant and I’m still waiting. My taxes are late and she’s ignoring my attempts to reach out with concerns and just wanting to do the right thing and pay my taxes. This service is causing me stress. If she isn’t doing any of this poor quality service to you— then maybe has preferred clients. I don’t know, but I’m not enjoying the service and I have had no success so far. If this is a sign of a good accountant, this one’s for you. I highly recommend only accountants that function true to their word in a timely manner that make the client feel assured and honored both personally and professionally. This one will make you wait and beg to Finnish the very thing she’s in business to do with vague responses.
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February 2021 by Lisa F.
I have been taking our personal and business taxes to Haley's for 20+ years and extremely satisfied. Always great prompt service. Christine is always available for our questions. Highly recommend!
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May 2020 by Jacob Merryman
Although she got our taxes submitted, there were many errors made by her that we will be taking our business elsewhere next year. Our taxes were complicated given student debts and different filing needs, but the accumulation of errors created more frustration than needed. These errors included writing down our bank accounts for direct deposits and losing them, choosing to have checks sent instead of direct deposit, not knowing community property taxes (then failing to keep her word about figuring it out in a couple of days and requiring myself to call her, ask her about it and her telling us she'll get on it that day), lack of communication every step of the way, and being late for a tax session.
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April 2020 by BenandSophiesmom T.
Christine has been doing our personal and small business taxes for probably 10 year now. Always satisfied with the thorough work and the extra information she has given me over the years, for running our own business! Highly recommend!
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January 2020 by nick johnson
Best tax person I have ever used. After starting a small business I didn't know where to start with my taxes. I found Haley's tax service and she made sure I knew what I needed to do and have moving forward.
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December 2019 by Bill E.
There is no contest. This is the worst service I have experienced in my 77 years. I received a "you owe us" letter from the IRS in May. Since I had done my own taxes and since it was the first year under the new tax law, I wanted to have my taxes re-done by an expert. I provided my tax info and waited for a result. I heard nothing. Nothing. I finally visited the office in October. There was one more bit of information needed. I provided it. I never heard anything more. Nothing. Meanwhile, the IRS threw me into "collections" (because they had heard nothing from Haley's on my behalf.). Today I went to the office to get my papers. Totally dissatisfied.
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November 2019 by Joe G.
Best service ever! They have a team here to help the process along and very smoothly. Christeen walked me through the whole process, very organized and got my taxes done and filed on time. Even not during tax season she was there to help answer questions on if I buy this is this a write off, if I do this is this ok, she was always there and willing to help. Thank you! I will see you in 2020.
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January 2018 by Janet Beardsley
I am totally at ease with Christine doing my taxes. She has a command of tax knowledge and is very personable.
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April 2017 by Jessica Alvarado
Christine is wonderful, she's been doing my taxes for 8 years and I've turned several people on to her as well. She knows what she's doing and she explains things clearly. If there's ever a mistake or a problem she's quick to fix it. Its a bonus that she's a wonderful person.
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September 2014 by Laura Lopez
AWESOME...Christine has been doing our taxes for several years. She is on top of her game and knows her stuff! I would recommend you to go here,no where else... HONEST, INTEGRITY, and most of all helpful and friendly...
