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October 2023 by B R
Great oil change. Experienced staff were very helpful.
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October 2023 by Nads R.
Young women please be careful you will be a target. I originally came in for an oil change, but continuously was recommended all these extra things by 3 different male workers, despite declining all the extra services. $120 for coolant and $120 for steering wheel fluid is crazy, when you can easily buy both for under $20 & pour it in yourself (I declined this service). I usually go to a place in santa rosa & have never ran into this type of behavior & all services are included with my oil change. Be careful.
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October 2023 by Emme Kay
I've been taking my vehicles to Oilstops for years, but today was my best experience yet. Justin was friendly, helpful, and able to help me prioritize my skoolie's needs while minding my budget. The hot chocolate was a great bonus!Truly, awesome service all around. If I hadn't just taken my other car to the other Oilstop down the road I'd be back sooner!!
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October 2023 by Teri Hunter
Excellent service today. There was a soft sell on numerous products but didn't pressure me at all. I used a coupon for $15 off so I paid $50. Very satisfied.Service: Oil change
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September 2023 by Katie S.
Such a great experience today with these guys! Justin went above and beyond! Intact all interactions were fabulous! Thank you Felipe, Paul, Jake, Alejandro, Francisco, and there were a few others that I did catch their name! Thank you for making my morning and providing with an amazing experience
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September 2023 by Sussy G.
I usually use jiffy lube however there are no jiffy lubes in Santa Rosa. I was traveling for work and decided to stop by as my car's oil change came on. Justin helped me throughout the oil change process. He is super helpful and explains to you everything that is being done to the car. They were also able to do the transmission fluid flush for my car. I use it a lot for work so it was a must. The price for the oil change was $110 for the high synthetic oil change, my car needs it for being my commuter car. With the transmission fluid flush the total was $234. Not bad for them both. Justin also top of my fluids, made sure my tires were good on air. I will definitely be back if I'm ever in Santa Rosa needing an oil change. Ask for Justin he is great.
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September 2023 by Christopher G.
They are not very good. They damaged my RV. And then refused to admit that they did. They have very poor service. I would recommend never using them again.
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September 2023 by B P
I dont understand why at this specific location we have to get out of our vehicles. Everything else is fine but I never understood this, its been like this for years. Even the ad promoted the fact you can wait in your vehicle. Lazy lives matter too
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September 2023 by R Williams
My car feels like new! Thanks Alex & Justin for helping my car feel brand new. I definitely needed that free car wash after!
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August 2023 by justin newman
Best store in Oilstop come check us out and get a free Beverage!
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August 2023 by Nicolas G.
The quality service i got from the team of Justin, Francisco, and Jose was amazing. Giving quality suggestions without pressuring anything. Justin was a great conversationalist and made me feel comfortable with my choices while being efficient with his work. The entire time I was there they were all business while keeping a smile on their face and making sure I was taken care of. I dont live anywhere near here but Id go out of my way to take my truck here again since the service was phenomenal so long as they were the ones to do it.
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August 2023 by Orianna B.
Visited today on 8/16/23. Took about 30-40 mins total. While everyone was nice, there was a huge miscommunication problem between one of the employees and me due to all of the noise, which resulted in my being charged $217 for oil & coolant when I initially went in for 1 thing--a $85 oil change. The guy spoke low in comparison to the noise so I thought he said that the coolant was $24.99, but turned out to be $124.99. The attempt to upsell is crazy & completely unacceptable & if you're not careful then they will try to get over on you as I was done today. Received $20 off for the inconvenience, but I will still be following through with corporate.
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August 2023 by Kristina B.
I've had two poor experiences at both Petaluma locations the last two times I've had my oil changed. Previously I've never had any issues with either of them. Today after having my oil changed at the Lakeville location (which I went to because the last poor experience was at the E. Washington location), I ended up with a smoking car on the freeway and then oil leaking from my car at a gas station. I was with my young son and he was scared to get back in the car because he heard someone at the gas station mention "I shouldn't drive it because the engine may explode." He meant well but then I had to calm down my son and let him know we were safe and I wouldn't drive unless I knew that for sure. Long story short, Felipe came to save the day! I called his RP location and he drove his car to me, checked out my car, went back grabbed what he needed to get my car working so I could safely drive it to his shop and he could further look at it. He was apologetic even though the mistake was NOT made at his location. He made sure I was safe to drive continued to apologize even though it was unnecessary for him to do so in my opinion. This was a stressful and frustrating (1st world problems, yes) experience and Felipe gave me EXCELLENT customer service. He is an amazing manager and you can tell he truly cares about the level of service you get at his shop and he cares about you as a person, you're not just another number. I appreciate everything he did for me and he is the only reason I will not give up on this company yet. He also called the manager of the Lakeville location because he said I deserve to be compensated for the trouble and inconvenience. He told me if they don't take care of me, let him know and he will. Needless to say, Felipe now has a customer for life with me. Thank you, Felipe!
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August 2023 by Brigid R.
Reasonable prices, they offer a beverage while you wait, and free car wash.. and the wait time wasn't bad at all. I most definitely recommend this place!
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May 2023 by Oxford#86
Very busy and associates were not pleasant. I told them I was only wanted a oil change. Before I could get my car in the bay. They were trying to sell me this and that. So, I kindly asked to backup & went my merry way.
