-
May 2023 by Katrina B.
If I could give them ZERO STARS I would. We have purchased vehicles from Ryder, and rented from the in the past. The purchase process is great, the rental dept needs major overhaul. Half the time you cant get ahold of anyone, when you do they are slow to respond. Our last experience was the straw that broke the camels back so to speak. We were held hostage to rent & take possession of the truck, pay thousands of dollars up front, to ensure we would have it for a specific customers needs. The cost was double what we pay anywhere else, but to keep the customer happy we had to fall in line with what Ryder required. The truck was mechanically a disaster so it wasnt a surprise that it broke down THE DAY WE ACTUALLY NEEDED IT. We were told it was fixed, picked it back up and it promptly broke down again the next day. What a joke. It is yet to be seen if we are refunded all our money. We will not be doing business with Ryder in any form in the future.
-
May 2023 by Joel M.
Fast professional and always a pleasure to work with. Ryder is our most trusted rental partner in the Bay, and does a great job being compassionate to our limitations, not your typical rental experience. Kris in booking is very friendly and responsive and will take great care of you.
-
August 2022 by Lisa Boisset
Chris is amazing!!! He is very flexible and understanding. I really appreciate how he ended up working with our last minute changes. Thank you Chris!
-
January 2022 by Freebear Freebear
Their trucks are great they take good care of them very comfortable. Most of the big trucks are now automatic which makes it much easier for anyone to drive. If you have a problem with your trucks the mechanics are always there to help you.
-
September 2021 by William Deedy
Nice staff and usually have a truck in stock. Would recommend them If you need a box truck.
-
November 2020 by Ryder Kai Crocker
lol my first name is ryder
-
September 2020 by Steve F.
Everything thing went very well truck was in great shape and Danielle was professional and courteous.
-
August 2020 by joel maloney
so far so good! friendly knowledgeable staff.
-
August 2020 by Patrick K.
Great Service, quick pick up and no hassle return. Would definitely rent here again. Thanks to Danielle and team for making our rental easy!! Patrick KellaherSoutirage, Napa.
-
June 2020 by Russell Lichau
It was an awesome experience. The staff was very helpful and the trucks were in excellent condition. I went to enterprise truck rental first but they need a major credit card to rent me a truck even though I have Rented from them before. Ryder had no problem with my debit card and had me on the road in 10 minutes. I would definitely recommend them and will be use if there Services again.
-
March 2020 by Chris S.
Always a great experience dealing with Danielle at Ryder, in my line of work I often need rentals and I will never go anywhere else, great service and equipment
-
February 2020 by E G.
Danielle at Ryder is excellent at customer service. She goes above and beyond always when it comes to helping me. I rent a lot of trucks there and will stay as long as she is there. The trucks are clean and always run well. I'm very happy with the business we do together.
-
July 2019 by Philip K.
I have been dealing with Ryder for several years. Always made reservation confirmation a month to two ahead. In the past, we had received trucks that were not in great shape. Last time I confirmed my reservation the 5 days before pickup and then they called to tell me they had no trucks available on the day of pickup. They eventually made it right. I should have learned from last time, right? Nope, cause I am stupid. This time I reserved my truck in mid June for a mid July pickup. I called to verify my reservation that I was picking up in two days. When I called in, the regional manager informed me that my reservation was cancelled because they had a better paying customer. Yes, you heard that right. When I called them as they were never going to call me. I called the store manager and she didn't even know about my reservation being cancelled. The regional manager said a reservation with Ryder was never guaranteed because they reserve the right to just cancel you reservation if they get a customer that will rent the truck for a longer period of time. He stated, "we have to give it to a customer that rents more frequently than you!" I have to say that I have never dealt with such refreshing honesty. He didn't even try to make up an excuse. The regional manager stated that Ryder reservations are always subject to Ryder finding a better customers. Hope you make the cut. I know I didn't and now I am scrambling to find a truck so that I don't lose my business over this. Deal with Ryder as if you were dealing with a third world business.
-
July 2017 by Brian Chandler
Good staff
-
October 2015 by Norris Owens
Great customer service!
