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April 2024 by Redmagus M.
I hate josh josh is poopy head and he is poor customer support josh is gonna regret the decision
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March 2024 by Omar S.
Very rude workers, 3 of them were yelling. We accidentally hit a ball over the aisle, the one worker started yelling and kicked us out and told 2 other workers old blond and brunette.and told us she would call our parents, (threat) never coming back.and kept asking multiple questions, I felt harassed.
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December 2023 by Meliza M.
I thought Safeway bakery RP deserved its own business on yelp for proper reviews. They make great cakes at an affordable price. Never fails. Thank you to the bakers and attendants at the Bakery section
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November 2023 by Trever B.
The Safeway Deli, hot food counter, sandwich area seems to have really gotten their shit together of late. There once was an angry old lady that made sandw iches in the day shift, but she has found other employment it seems. It's truly amazing how one bad seed can make an entire crew toxic. I like not having to think about what lunch is gonna be. Now i can just get in my truck and go straight there, its a no brainer. Anyhow, thumbs totally up to what they've got going on now. I'm almost in shock hearing myself say how proud I am of these numbsculls. Keep up the good work sandwich Gurus. You guys are Killin it, RP store. Thanks, Billy Bob
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November 2023 by J W.
I feel so bad for the employees. I can't imagine what it would be like in hell, but the people who work there would probably find it to be an improvement. All the Safeways are sliding on customer service and food quality these days. This particular Safeway has hard bitten customers at the end of their rope served by hard bitten employees at the end of their rope. My cashier was clearly on drugs and totally out of it. Wouldn't you be? I sure would. The Safeway model is as follows: 1) Premium prices. 2) Stores that haven't seen a remodel since the 90s. 3) Attempting to run stores on half the labor required. And 4) rotting meat and vegetables. Hopefully Kroger will buy the place, it could only improve.
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October 2023 by Emma L.
Went to the deli last weekend with my family and there was only (2) people working there! A young man name Kobe and a girl with a beanie were running around trying to help customers and I genuinely felt sorry for them. Their service deserved 5 stars, but they deserve more help. They tag teamed about 8 sandwiches and got us out there quickly, but they should put more people in the deli.
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July 2023 by Shelby C.
I got a sandwich from the deli side. The lady was kinda rude and rushed me with my order. She didn't walk me through the sandwich and we completely forgot to put the cheese on. Lol I know it's mostly my fault but I feel like she's supposed to ask me some questions as to what I'd like on my sandwich too. At the end I remembered salt and pepper and she visibly huffed and puffed and rolled her eyes and began to take the sandwich apart. I told her it was alright she could just put it on the bread. Then she just closed up my sandwich really fast so I forgot the cheese. Then she was upset because I wanted to pay there at the deli. I came in with a group of individuals that are non verbal and sometimes yell, so maybe that's why she was put off.
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July 2023 by Mary R.
This city's motto is that it is the friendliest city. I assure you, it is not. The customer service is terrible. The management is pretty awful, too. Two times now, I have tried to return unopened and unperishable items. Just 2 things on a receipt that has over 60 items on it. Again, they refuse- this time on the grounds that they don't take returns on aisle 13. I said, "Well, you should post that somewhere, and by the way, why not? It's not perishable, and it's un- touched. The pandemic is over. Why won't they let me return something bought yesterday? I don't get it, and I don't appreciate their snottiness either. Super unfriendly, Safeway. Be advised.
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May 2023 by Marsha A.
I was looking to order on line and noticed the oddly negative reviews for our local store. We have been going to this store since forever. Aside from the occasional glitch.. yes dear captains of the Universe, they do get busy...and can't always instantly cater to your demands...I've seen nothing but wonderful employees and good to great selection and service.
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May 2023 by EM F.
I waited at the Deli for 15 minutes to buy coleslaw. The ONE attendant was slicing several different packages of meat for a "mobile order" while two of us stood waiting for service. The man in front of me ordered chicken and then two custom sandwiches. The attendant never called anyone to help and by that time there were about 4 more people behind me.I walked off and after paying for my other purchase went to Customer Service to let them know of the situation at the Deli. While waiting I saw THREE "Management" types standing there talking. One came over and made an announcement from the Customer Service phone before even acknowledging me. I told her the issue and she called the manager (one of the three) over to talk to me. When I told him of the long, futile wait at the Deli - he said " No one wants to work". That was his response to me - No I'm sorry; let's see if we can get you some coleslaw - just no one wants to work.I told him that was his problem not mine; he needs to close the Deli if they cannot service customers and that I was never coming back to this store again. I am so sick of his attitude - no customer service at this store. Safeway management must not care about the customer at all. I'd rather pay more to shop elsewhere than to be insulted like this.
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November 2022 by Larry R.
Now holiday season which is very needed for America right now to boost our thoughts,feelings and morale,Safeway needs to get on board! Probably the number 3 pie of choice for Thanksgiving being apple and pumpkin is one and two,Safeway does not carry Pecan pie until Christmas!!! WHAT??? A little out of touch I think but...then going to buy fresh bagels and they are out by 9:00am and said they would cook no more until tomorrow??? What??? Holiday family time and no fresh bagels left ? Ok , your oven is going,you have plenty of time and the empty sheet pans are waiting to be used,put out another dozen and make the customers happy.The sourdough is always available tho.It's the little things that goes along way Safeway Rohnert Park I still love you and happy Thanksgiving! Your one of the very few stores open so expect to be two or three times as busy
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November 2022 by polynesiant2022
Safeway in Rohnert Park used to be decent supermarket, although the "fresh bakery" items never look like the pictures in their weekly ads. Today, it looked as if children decorated the cakes for fun. Frustrating when you need a nice cake. There were five bakery employees in back that I saw, but not one could not assist me with boxing up a cake for Thanksgiving. As I was in the self checkout line, an employee, I assumed, just stared at me as I bought my ice cream, drinking her coffee, not once was I greeted as a customer. My Taxi driver suggested Raleys around the corner, and we were able to find a beautiful thanksgiving cake, ready to go, and at a better price. I would not recommend this Safeway at all simply based on the customer service received today.
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November 2022 by Cesar O.
Sushi less meat, more rice not make sense look picture also I going to Petaluma Safeway sushi is champ
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October 2022 by Allan C.
This review is for the delivery service. I use it regularly and find it convenient and time saving. I guess it's gas saving since I don't have to drive there and I get a gas discount based on the size of my order. Double benefit. On top of that I have found my delivery person is just great, knows my name, and is clearly a hard working guy. My only real complaint is that there is no way to communicate directly to a human being to file a complaint, ask a question in my own words, or, as in my case, register a compliment to a sincere hard working employee. One star off for the coldness of the ordering interface.
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July 2022 by Pam M.
I went in for a few groceries but didn't have my bags. I was very disappointed that there were no paper bags only plastic.
