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March 2024 by Javier R.
overall a great spot to stop people were kind had great customer service greeted me with a smile little things like that make people wanna go back thank u. .. I. seen all bad reviews and was like shocked cuz I thought way opposite good place to stop !!
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February 2024 by Charlie Humboldt
This is a badly ran store. Employees are short & rude!! I won't go back here again. Clerk smelled of alcohol & cigarettes!!!! I notice these kinds of things.
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July 2023 by Ivan C.
Gas pump service was okay. There are 12 stations to pump gas from (most gas pumps were available).The location is very convenient (near freeway and near Costco).
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June 2023 by Karen C.
A couple weeks ago I went into the Shell Food Mart to purchase a soft drink. While paying at the counter I asked the female employee if they had (Lotto) Scratcher (tickets). She said yes, over there, and pointed to the other side of the register (in a glass enclosure at the same counter as her register). So I interpreted that to mean she wanted me to walk 2ft to the other side of the register for the tickets. She didn't move though. Upon gathering my change from the soft drink purchase I walked in the direction of which she pointed. Instead of her getting my Scratchers she began helping the man behind me. RUDE! So I just left. Wish I had read the reviews before going into that store.
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May 2023 by Oxford#86
Went here last week for a quick car wash. Place could use a bit of TLC. Wash was good.
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February 2023 by Edward M.
Complete fraud. Yes. I know that sounds harsh and overreacting, but it's true. Customers please beware and don't go here. I went in today with one of our larger company vehicles. It takes diesel, and I was putting a bit in, so I decided to save a tiny bit of money and pay cash. The posted price for diesel was $5.19 cash and $5.29 credit. Please see pictures. I prepaid $120 cash. After I filled up, I looked at the receipt and noticed I was charged $5.29 a gallon. Granted, I know it seems small, but if this owner is doing it to many people in a day, it adds up to a few hundred bucks a day in his pocket--illegally. I went to the manager, thinking it was an innocent and honest mistake, but she basically rudely brushed me off and acted like it was nothing and that I was being petty. Again, I'm not trying to blow this out of proportion. Yes. It's only a few bucks lost for me, but added over a month, it's thousands of dollars customers are paying on already-high fuel prices these days. Shame on this owner. This is felony fraud (due to the amount he's stealing from his customers). I'm contacting the department of weighs and measures in Sonoma county, Shell HQ, as well as emailing Rohnert Park police department. This is a privately-owned shell, not a corporate one, but it's still governed by Shell's rules. On a side note, I drove by an hour later, and to cover themselves, they had raised the price to $5.29 / $5.39 in case the department of weights and measures checked them and the receipt I provided, claiming I read the sign wrong and that the cash price was $5.29. Good thing I took a picture. Come on, station owner. Stop the greed and subterfuge. We're all on this same planet, and I'm sure you're not starving.
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September 2022 by R. B.
I was at a Shell station, 5085 Redwood Dr., Rohnert Park around 3pm Friday, Sept. 9. I greeted the clerk and he seemed put upon to give me a simple friendly response. Mark was on his name tag. I told him I wanted to cash my $114 lottery tickets but he told me I'd have to buy something first. I told him that a purchase is not required and that according to Lottery rules, tickets under $600 are redeemable at any CA Lottery retailer. He then told me that he didn't have $100 available. When I challenged him he told me he didn't have to pay anyone. I then asked to speak to the manager and Mark told me that he'd call her but when he dialed a number, it went to voicemail. Mark refused to redeem my $114 lottery tickets on September 9, 2022. Please consider this brief paragraph an official complaint against Shell in Rohnert Park. I will also contact the manager, owner of Shell, as well as the CA Lottery.According to the Ca Lottery website: to redeem a ticket under $600: Visit a Lottery Retailer - Take your winning ticket to a Lottery retailer and the clerk will hand you cash on the spot. Talk about easy!Mark was not doing his job and his poor attitude does not represent his employer in a positive way. I will not be returning to the mentioned location because of Mark's demeanor. Attitude matters!
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July 2022 by Jefferey “Phreece” White
This is the phone number of a 76 gas station. Not shell, never has been shell.
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June 2022 by Justin light
Staff at location are providing bad customer experiences. The restrooms are perfectly operational but they put closed signs becauseof laziness. They don't make any hot food for customers to buy. They refuse to be friendly and welcoming. It's a terrible customer experience. Please get better staff who are willing to provide decent customer service.
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April 2022 by Ben Smith
Work fine
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November 2021 by Foodie F
Pretty bad if you have to review a gas station and give them 1 star. This place is great if you want to walk back and forth to the store because the pump won't work. It's a hard job I'm sure
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October 2021 by Latch
They closed the shell down and did not alert anyone. A SIGN WOULD BE NICE IF YOU CLOSED AND TURN YOUR LIGHTS OFF. THANKS.
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September 2021 by QUIZ FOREVER
Good Quality of gas good people
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May 2021 by Sherry C
Could not get receipt for gas or car wash. The store was closed for lunch! I have never seen a business do this. I had to wait 30 minutes out front to get my receipt.
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March 2021 by Nesi Fa
Went to get gas today paid for a car wash as well and the pump said to get my car wash receipt inside, but the clerk inside was on her lunch break and refused to give me my receipt! Paid for a car wash I didn’t get super disappointed