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March 2024 by Sean N.
Hanna provided the absolute worst service. I had already paid, done paperwork, and was only there to pick up a firearm where I had a price match(which i was instructed to use when I picked up on account of passing background) I was told it would be no problem, had a verified approval, order number, etc and she would make excuse after excuse to not complete it. She kept questioning me like it was fake or something. The approval came from Sportsman's direct!! That place is a nightmare to deal and it is going further down hill. That staff is hit or miss and it was a huge miss yet again.
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February 2024 by david dix
Best one!
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February 2024 by Korey Wax
Standing in line for 2 hours to pick up a firearm crazy.I value my time and the companies , unfortunately it doesn’t seem to be a mutual.
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February 2024 by Steve Conwell
Hard to find what I'm looking for here, could do better. Hopeful for a better experience.
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January 2024 by Jordan Bayles
Bit but meh ... overpriced. In the age of the internet, I was surprised at how much more expensive things are here.PRO:- Big warehouse type store- Well stocked with outdoor sports equipment- Clothing- Lists fishing reports- Lots of parkingCON:- Overpriced- UnderstaffedSUMMARY:If you need it today, you need it. If not, maybe you just get a better price online or elsewhere
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January 2024 by Will Kelly
Horrible experience, never going back again.
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January 2024 by Casey Arents-Gonzalez
Worst customer service in the gun department. Don’t even bother making an appt either it doesn’t matter.
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January 2024 by Josh Stephanie B.
Tonight was our third time shopping here since Christmas. We love this store. We are always greeted when we enter and have found the employees to be friendly and welcoming. We tend to go later in the day so we have not experienced any long waite. The store is clean and generally well stocked. Their prices are comparable to other stores with the name brands that they carry but their sales are a lot better than most stores. I wish they had a better selection of kids clothing, but that would be the only downside to shopping here.
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January 2024 by Gabe Nahas
Today 1/19/24 I went into the store and requested a copy of receipt that was 4 years old. I needed it for a warranty claim. The staff and Derek the manager were very nice. He found the receipt, not an easy thing to do and I appreciate it. It made my day. Thank you for your time today Derek I appreciate it.
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January 2024 by Ryan Cooper
One of my favorite stores in Sonoma county to go get lost looking at camping, fishing and shooting gear. Their prices are ok usually, but you can get awesome deals if you wait for a clearance. Check out the website and order online to snag great deals and pick them up in the store on your next visit.
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January 2024 by Tina McVay
My experience of a wife who's husband has been trying to buy a gun (legally) has been horrible!! It's the only place I've been that's worse then the DMV !! We have made 3 visits and we live 2 hours a way,we got here at 10am when they opened and it is now 2pm he still has five people ahead of him!! I understand their are rules and protocols they have to follow but come on!! This system is not working,their are two guys working the counter and they are so slow,I mean slow like molasses on a cold day!! Please hire some more people to work the gun and ammo section and if they need trained for goodness sake train them!!
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January 2024 by Brad Brown
The longest wait to buy ammo West of the Rockies.
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January 2024 by Justin H.
They need to hire more people. I'm tired of waiting over an hour for ammo. Prices are to high for how slow and poor the service is
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December 2023 by Dan L.
Firearm area always has a long wait for service. More often than not, I have to wait in line for 30+ minutes to purchase ammo. And that's ONLY if someone in front of me isn't purchasing a firearm... Sportsman's should hire at least 2 more people just to work behind the firearms counter...
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December 2023 by Jonathan Love
Scheduled online if you can or come at a reasonable time...? The gun department is always a mad rush. Between the folks coming in sky high or drunk not the best customers.
