-
March 2024 by Bridget M.
Do not go to this Verizon store! My husband and I were conned into getting a "free promotional item" which we later found was not free at all. Also, we were sold phone lines we didn't need. This is a Verizon franchise store. The manager there was not open and honest about his products and service. We like Verizon as our phone provider, but you would be smart to go to the corporate stores in Santa Rosa or Petaluma and never go to Rohnert Park store.
-
February 2024 by Hien P.
customer service is horrible. one of the assistant had gf in. Talking about customers...
-
February 2024 by Stof Hofer
Staff has been exceptionally helpful
-
February 2024 by Lanique Fisher
Shoutout john! I got stuck in verizon with him during the power outage, he made it a fun experience and he got me out of there as fast as he possibly could
-
December 2023 by Bridgette Browning
Isiah was extremely helpful! Thank you
-
December 2023 by Michael Rubin
Great store and incredibly knowledgeable and helpful people. I would highly recommend that store
-
December 2023 by Steven
Not recommended!Call quality/coverage has NOT improved for the past decade. Customer service is horrible. Agents are polite once you get to them. However, that may never happen. More likely, the automated phone system will give you the run-around, then eventually drop your call.Update..Verizon's reply to this review further demonstrates their disconnect. Looks to be an automated (or cut & paste) reply that doesn't address the concerns reported. Instead, they ask that I take additional time to engage with their email (bot) system.Unimpressed!
-
November 2023 by Cheleste West
Awesome experience!! Phone's screen died. Got a new phone, case, charger plus got a free tablet. Wonderful, professional service.
-
November 2023 by Michele Van Stone
Eric was amazing! He was professional, efficient, knowledgeable, and kind.
-
November 2023 by Sabrina Thompson
Isiah is the best! It was a busy day and they were understaffed, but he made sure everyone was taken care of in a timely manner. He gave me the information I needed in order to decide on a new phone and the accessories, as well as transferred my information to my new phone. He did all of this while helping 7 other people who came in the store and was kind and courteous to everyone!
-
November 2023 by Janice Whitlock
We really appreciate Isiah's help at the Rohnert Park store. It was quite crowded and he did a great job multi-tasking and had a great attitude.
-
November 2023 by Jane Stone
Minimum wait, person was very helpful and patient. Excellent customer service
-
September 2023 by Don Phengsavath
Very professional and the staff took outstanding care for all my needs
-
September 2023 by Tina Afifi
Outstanding customer service! Made my sister and I feel important and he was so wonderful answering our questions. Highly recommend this store, I will now only use them.
-
August 2023 by Morgan Ibarra
Isaiah, and the rest of the RP Verizon were super helpful and nice. I was there about 2 hours because my situation weird. I'll only go here from now on if possible.
