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January 2023 by Zhanna Allen
Awful customer service. If you must visit that brunch, stay away from Nadya Agani. She was most unpleasant, abrupt and unhelpful.I ended up getting helpful suggestions from another representative.
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January 2023 by Heather Jones
Do not open an account here! They will freeze your entire account when you make the first mobile check deposit. Unable to access any funds for over a week. Most branches are closed, leaving mobile deposits as the only choice. The absolute worst banking mistake I have ever made!
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December 2022 by Becca
This bank is a nightmare for customer service. Showed up at 1121am for a 11am appointment and reasonably waited 10 minutes to see the agent. The agent was not ready to go, not seated in an office. The bank is undergoing remodeling and cables and lights are hanging everywhere.The manager turns around and tells me it’s safe for us to walk through. I had no idea the managers are construction experts. I refused to take my baby through this construction site. This branch really needs to get their customer service together. The two offices that are accessible at the front have money boxes and are not given to customers to use. Instead the customers have to go to the back! Why not stick the money boxes at the offices at the back and allocate the front office to customers?Not by choice I have to be with this bank right now ….the moment I can walk away I will.I do not recommend HSBC for anyone and I have used them worldwide and it’s the same thing.
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March 2022 by Cj Liz
Seriously the customer service here does not belong at all in Beverly Hills, their service is far below expectations from any establishment. I worked for a decade in hospitality on a luxury level and boy I tell you this isn't even customer service ownership need to train management and all reps in ALL OVER the world cause we tried to deal with Europe hsbc and wow they're just as clueless and even suggested that hsbc may not be the best bank option!! Shocking.Workers here in Beverly Hills I swear act like they're done god or untouchable human beings with how they talk and act and treat their potential and new customers. I've never experienced such very bad service from any bank. Stay away! This is probably why they had to close down branches and get bought out coz they don't belong to exist with this kind of service.
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January 2020 by uri moscovici
EXCELLENT BANK EXCELLENT PROFESSIONAL PEOPLE
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November 2019 by Kenneth V.
and not necessarily this branch but HSBC in general. Account Security is Overkill, as in a nightmare. There's a lot of bait and switch going on. Deceptive and/or misleading practices. When you inquire about something, they refer you to the massive fine print terms and conditions which imposes other delay tactics above and beyond the original offer in the mail.
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July 2019 by Tony S.
Bait and switch - Just run. Do not put money here. I did a promotion where I gave them $10,000.00 for three months to receive a nice bonus. I'm five and a half months in, no bonus and the only way to communicate with them is through chat on their website and they refuse to say when the money is coming. Reading reviews, this happens all the time. I can't believe the CFPB allows them to stay in business.