Petco in Rolling Hills Estates is a full-service pet store offering nutrition, supplies, and services for a variety of animals. The location receives mixed feedback. Many customers praise the extremely helpful and knowledgeable staff, especially within the grooming department, which is highly recommended. The grooming service is noted for its careful, amazing work that reduces pet stress. The store offers a broad range of competitively priced products, with good stock and worthwhile sales and rewards discounts. Customers appreciate the availability of clearance items and the interesting live animals, like guinea pigs and birds. However, experiences can be hit or miss. A common complaint is the need for more staff, as it is sometimes difficult to get assistance, particularly for items from the fish tanks. While some employees are great, service can range from wonderful to borderline awful depending on who is working. Overall, it is considered a decent location for pet needs.
Rolling Hills location is the best Petco. A lot clearance items and beautiful Guinea Pigs and a CD minute parrot was so cool to which I almost bought it.
May 2025
Please hire more staff. It's very difficult to buy things because no one is there to grab the items from the tanks (fish, plants, etc)
August 2024
It is the best help I have ever had. Isaac was very kind and professional, he answered all my questions, thank you ?
