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March 2024 by Dale M.
The staff at The Mail Shop was extremely kind in assisting me with color printed copies! I had already been to 2 other places in the area to request copies and they were unable to assist me. I randomly stopped at The Mail Shop and the staff was very fast & efficient in handling my request and the shop wasn't very busy. I will definitely return here for any shipping/office needs! Thank you!
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December 2023 by Michael C.
Came here to mail a package overseas and went with USPS. Paid a lot for mailing but after two weeks later was notified package was returned back. USPS was irresponsive and did not provide any reason why package was returned. Bruno, the owner resolved it very professionally by providing a refund and other options to further consider besides USPS. He was patient and reasonable in resolving this issue. I commend him with his great customer service and would highly recommend this place.
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November 2023 by Amit David Berstein
They give great service, fair prices and the team, especially Sasha, is so kind. ??
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October 2023 by Angie C.
The owner here was rude. My first time even knowing about this store has given me the impression that I would not want to return in the future.
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October 2023 by Kim K.
Owner is unpleasant and rude. Don't come here. I will be driving off the hill to drop off any packages if needed. He's nice to those he knows but if he doesn't know you (aka. You don't have a mailbox and are not an existing paying customer, be prepared for horrible customer service.). He interrupted and cut me off repeatedly when I was trying to ask a question. I will take my business elsewhere.
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May 2023 by I-Lin L.
Came here to drop off a prepaid package for FedEx. There was no wait, the man behind the counter was polite, and the process was smooth. The only weird thing was that I didn't see a parking lot, so not sure if there was one behind the building. I parked on the street in front of the shop, which was fine because there was plenty of space.
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May 2023 by catherine joy bernabe
i highly recommend this one stop place to do everything from notary public to live scan servuce to courier etc etc… but aside from its accessibility and multi service offered , to top it all is their hospitality and excellent accommodation!!!!
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March 2023 by Carla A.
Sasha, the manager was very nice! Very helpful. Definitely would come here again for my packaging/ copying needs
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February 2023 by Shaunt O.
Great service, owner is a pleasure, clean and professional not to mention fast service.
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February 2023 by Sandra C.
Amazing fast service and friendly staff. Close to usps if you need to print a label or any other shipping materials
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January 2023 by Shannon E.
Looking at these reviews makes it obvious that there is a continued trend based around the attitude of the people who work here. For today's entry into their ongoing issues with customer service, I offer the following: The owner was thoughtful in calling to let me know that the two items I had dropped off had the same return label on them...however, that was where the kindness ended. He immediately said that I had photocopied them, and I shared that I printed what was emailed to me. That was the last line I said before he talked about how my packages would not be processed correctly and hung up. When I called back, he was at least honest that he had hung up on me...but he also honestly saw no problem with it. He expressed that I my one line response to him explaining that I had not photocopied them was argumentative and that "good" customers just say thank you and correct the problem. He is of course right that I could have expressed the immediate gratitude he was seeking instead of confusion as to how the problem even arose. He is also right to value people who perform exactly as desired. But it is an interesting approach to decide he no longer needs to engage with anyone who does not know the unwritten rules of comportment he so closely adheres to in his mind. This is a business that obviously knows they are the most convenient place to drop off packages and does not care that I have previously used them for all of their other paid services. The owner welcomes the Yelp reviews as a place for people to complain when they "think" they are right...It's a valid point. I think I am right that I should not be hung up on after a single line that does not meet his desired level of genuflecting. I "think" I am right when I say this is not the first time we have had issues with this location having an attitude about using them for returns instead of paying them for a shipping label. I "think" I am right that rather than getting as upset with the owner as I did, I should find a place that does not have a set list of which services they offer will yield good customer service and which ones they feel entitled to be rude about. Ultimately, if you are paying for something, you may have a better experience. I have not had issues for any transaction that required an exchange of funds (Including when they have charged me $1 to drop off a fed ex package with a prepaid label). But I would recommend saving yourself reaching the point of frustration that seems to come when asking them to do anything they advertise that does not cause you to pull out your wallet.
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January 2023 by Zaiba K.
The Mail Shop is one stop shop for all your mail and packaging needs!! They are very helpful and efficient And truly a gem in the neighborhood.
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December 2022 by Megan M.
Everyone who works here is super nice efficient and helpful!! Always my go to for mailing everything. Thank you!
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November 2022 by Kelly C.
This place has everything you need including notary, passport photos, live scan fingerprinting (for those who need school clearance to volunteer). Super convenient one stop shop. The owner Bruno is super old school and can be gruff but I find it funny. He gets me out of there quickly so that's what's important to me!
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October 2022 by Seong P.
They get 2 stars for unfriendly service guy. I came in twice and has been far less than friendly both times.