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January 2024 by Alina Radchenko
Friendly staff. Special thanks to banker Johnny. He helped me with all my questions and was very friendly.
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November 2023 by blair rogers
Adrianna Chen is a rockstar: personable, friendly, and extremely dedicated. Although I've only recently begun to work with her, she has been nothing but helpful, always answering and assisting me with any questions I had. This past week, as Adrianna was leaving at the end of her shift, I caught her just in time. With her belongings in hand, she assisted me without hesitation, never hinting that she was off the clock. As a small business owner myself, experienced in customer service, I can rest assured that Adrianna will go above and beyond to assist with whatever you need. She will always be my go-to person at Citibank. Keep up the great work, Adrianna, and I appreciate everything as always!
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August 2023 by juanjuan “Peter” deng
Bad service. The staff are not professional. They can’t help you. I will never come to this branch!
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June 2023 by Jessica G.
This bank pick and choose who they want to provide customer service to. Myself and my husband have been coming to this bank for over a year to deposit our rent payment. All of a sudden, a year later they want to give my husband a hard time because they check was in my name. They told him I have to sign my name where my name is printed on the front of the check. And this somehow gives "authorization" for him to deposit the check into our landlords account. Like what? How is that supposed to give consent? Since when?? Why do your employees slack for a year, not giving a shit who deposits what, then all of a sudden you guys want to enforce your rules? Do you pick and choose when to enforce them? To who you make follow the rules? Is it because we're not ASIAN? RACISTS WORKERS. Don't come here.
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June 2023 by Kent W.
K en wu Not a professional bankers, very bad customer service, specially the branch manager ( guy) never call me back about my complain. I would give them 5 negative star if I could
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February 2023 by LV C.
Zero!!! My mother opened a CD few months back. When it's time to collect/renew the account. Guess what - the person opened a checking account instead of the CD so all that time and no interest. This is so irritating and unfortunately she couldn't locate the paperwork.Go elsewhere to bank.
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November 2022 by Anna
If there is an option to rate 0 star, I probably will do so. Teller needs proper training.
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November 2022 by Lulu Juarez
Manager is not helpful at all
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November 2022 by Anna Z
If there is an option to rate 0 star, I probably will do so. Teller needs proper training.
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October 2022 by kent wu
not a professional bankers, specially the branch manager ( guy) never response about my complained. I would give them 5 negative if I can.
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August 2022 by Huaixiang Li
Horrible service from banker Donna, She rush me and was very impatient, Wondering how can she work in this industry , I will never return to this branch .
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March 2022 by George W.
Nice people, very helpful. Dona and the tellers are very professional. I went there to deposit my checks and also withdraw money.
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October 2021 by Ariel Yu
This banker Donna was super unprofessional, she literally put her sales performance above costumers’ needs. She was not able to answer my questions because she rush me to quickly to make decisions or gave me attitude. My credit card was not able to get approved because she miswrote my information. Also she has been non stop talk to me since I sat down until I left the bank, that I am better gave her a 9 on the feedback survey just because she doesn’t like be 8.
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October 2021 by David Wen
Donna, the banker, is a sweat talker but not a truthful one.She misled us with over-promised words to apply to credit card that we don't need. All she wants is more sales, but don't care about us as customer's need and satisfaction.And she "persuade" us to rate high on citi's review system.We will never come to this branch for any banker services!
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August 2021 by Katherine T.
Try to use the ATM is not working. Went in wait in line...the person seat at the lobby was not very courteous asked me to stand back. I told her you should not raised your voice and mean to your customer. She did not say anything & walked back to her desk. This is a unprofessional manner to customer!
