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March 2024 by Thanh L.
Lauren is exceptionally great! She knows all the best deals and got me and my wife a new iPhone 15 pro max ! I'm super happy with my experience and can't wait to send her more referrals. Thank you so much for all you do! Great hard work and the company is lucky to have an amazing employee like her.
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February 2024 by Kris D.
Terrible customer service. The lady with the bad lip filler should learn more compassion. So I lost my phone, when I tried to log in online, it wouldn't let me because I had to verify with a code being sent to my phone, which how am I going to do when the phone is loss. So it said to go in person . I go in person, I explain I lost my phone with my pop socket with my IDs. The lady was like there's nothing I can do for you. Because I didn't have my ID , which I had already explained was loss too. She didn't give me any other options, just sent me away with a there's nothing I can do for you.
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February 2024 by Jose Gonzalez
I went in to figure out an issue with my hotspot and the entire staff was very friendly and got to me right away.
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February 2024 by Roxy Montalvan
Christina the assistant manager was amazing and very helpful!
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January 2024 by Evette Watkins
I appreciate the great customer service!
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January 2024 by GRIS MEZA
Excellent Service... Christina helped me and offered great service
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January 2024 by Tomas Cervantes
Employees are so knowledgeable and helpful.
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January 2024 by elyana cisneros
Great Phenomenal Service
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January 2024 by Baby Snipes
Amazing customer service and staff.
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January 2024 by chun ting
This is one of T-Mobile's regional flagship stores. The store is spacious, has complete service items, and the service staff are professional and have a good attitude.
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January 2024 by Michael Hoang
I recently had the pleasure of receiving top-notch service from Julissa Magdaleno at the T-Mobile store in Rosemead, and I couldn't be more impressed. Her dedication to providing excellent service, paired with her extensive knowledge, made my experience truly outstanding.From the moment I walked into the store, Julissa greeted me with a warm and friendly demeanor. She exuded professionalism and treated me with the utmost respect throughout our interaction. Her courtesy and attentiveness immediately set the tone for a positive experience.Julissa's knowledge of T-Mobile products and plans is truly commendable. She took the time to thoroughly explain various options, ensuring that I had a clear understanding of the features and benefits associated with each. Her expertise not only made the decision-making process easier but also instilled confidence in my choices.What sets Julissa apart is her genuine commitment to customer satisfaction. Her passion for her role was evident, and it was clear that she genuinely cared about helping me find the best solution for my needs. In an industry where exceptional service can be rare, Julissa Magdaleno stands out as a shining example of what customer service should be.I highly recommend seeking out Julissa at the T-Mobile Rosemead store for anyone in need of assistance. Her great service, respectfulness, and knowledge make her an invaluable asset to the team. Kudos to Julissa for going above and beyond – she truly deserves 5 stars!Thank you, Julissa, for making my T-Mobile experience exceptional!
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December 2023 by Tamara Burrell
Absolutely the most unhelpful staff on the planet! Snippy indeed! Rude, Dismissive, Abrupt, Curt, Condescending! Was hoping for help with a frozen / unresponsive iPhone 13 touch- screen ( phone originally purchased here ) - Without even looking at the phone or asking relevant diagnostic questions, I was abruptly told to take the phone to the Apple Store or Best Buy for repairs. After scheduling an appointment with Best Buy, a member of the Best Buy Geek Squad resolved the problem in all of 3 seconds! All that was needed was a simple “Resetting The Phone.” …. And not one of the T—Mobile Associates considered that??? something that should be so simple and elementary to someone in the “tech biz”-And to be rude and snippy as well!?!Shame On You T-Mobile Rosemead -Shame On You!!For sure I’ll now continue doing business with “Best Buy” as your associate / Manager suggested!!
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September 2023 by Benny Gunawan
The staff, she was very helpful compare to the store on Huntington Dr and Rosemead one sales associate was chewing gum and keep popping it every few seconds.
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July 2023 by Tran Howell
It was am amazing experience at this t mobile store. I went here to receive a home internet set up. When I entered the store the staff all greeted me as I entered. Wendy the store MANAGER assisted me. (I think she was the manager... If not she should be. Cause she is one amazing person). she was so polite and well trained at her position that I could not ask a question because she had the answers before needing to ask. I was amazed how smooth and easy the process was. Thank you again Wendy for this amazing experience!!!
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January 2023 by Leon C.
I had a problem with my phone. It would not make calls nor messages unless it was on WIFI. I went to this store an Emilin ( I believe that is her name) she helped me an spent almost two hours trying to fix my phone. At the end, I decided to upgrade to a new phone abs left happy. I for sure will be coming to this store for anything I need cellphone related.
