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December 2023 by Kathleen W.
Pharmacy short staffed, rude, and overall unhelpful. Came during open hours in a Saturday at 1 only for them to tell me their pharmacist is on a lunch break. Until when? 3:00. 2 hours without a pharmacist available. Came in again a week later only for them to tell me they are short staffed for walk-in's. Really. I called multiple times and came in person before. No one told me about potential staffing issues. Staff was short informing me of this, even more infuriating after the inconvenient drive I made. Staff is useless. Would not recommend unless you have no other option.
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January 2023 by Linh Y.
***This review is for the Pharmacy only***My Mom needed to have one of her prescriptions refilled. I happened to be driving by this Rite Aid in Rosemead yesterday. I stopped and we walked in to see if we could get it refilled. Well, we were informed by the pharmacist that in order to get a prescription refilled, the prescription needs to be transferred over from the current pharmacy to the new pharmacy. Unfortunately, the current pharmacy was already closed for the day so we'll have to try again next time.Pharmacist was okay. Not the smiley type though. Hey, we're not here to make friends. We just need to get our medications and that is what matters LOL. However, a friendly smile can lift up someone's spirits any time of the day... do try to put it in your daily practice... it will make your heart sing and make someone's day! Thank you for the prescription transfer information though... we will have to remember next time. Anyway, I have nothing more to add here. Happy Rite Aiding!
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July 2022 by Christopher L.
I just received my medication from the person delivery to my house. I was told last time from the pharmacist that I will be receiving 60 pills instead of 30 pills. I called the pharmacy store. I told this pharmacist that am I suppose to receive 60 pills instead of 30 pills. I told that was not right and I told her I will not come back here again. She was rude and just hung up the phone on me. Then, I tried to back several time they do not pick up the phone. An educated person would not do that hanging a phone on a patient. Very unprofessional and uneducated. What kind pharmacist are you, so rude and very impolite. I am an educated person too. Do not underestimate a patient ok. I do not really recommended this store. Negative star.
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June 2022 by Rosy Luna
(Translated by Google) The cashier is very friendly.(Original)Bien amable la cajera.
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June 2022 by Jennifer H.
This Rite Aid is the worst by far! There's a reason why I don't go to Rite Aid and this approved it 100%! First of all, the pharmacy receptionist was inpatient and not being helpful. Secondly, the whole system at Pharmacy is totally unproductive and incredibly slow. My doc called in two hours ahead but they said they didn't get the prescription so I had to call my doc again then the doc office had to talk to them to confirm the prescription. I waited in the store for nearly an hour. While I was waiting for the order I picked up a few things and only found out they completely ran out of bags! So I had to carry everything with my bare hand
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June 2022 by Keetie K.
Customer service is less than pleasing. I walked straight to the parlor and waited a couple minutes. When no one came, I asked the only cashier if there was someone that worked at the ice cream area. She stated she went on just went on break. I had to ask how long. She said 15 minds and went back to cashiering. I waited another moment and asked, can u help me or do I have to wait for her to come back? She said you have to wait. I rolled my eyes and walked out.
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March 2022 by Mia N.
Never come here for WesternUnion. I met a suck women sitting there for 30' just for talking and doing nothing while I need that machine. Staff let her sit there and doing s**** Bad service and you guys should stay away this place if you want to use WesternUnion. Go somewhere else.
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December 2021 by Kevin L.
This is like a CVS or Walgreens with ice cream. Come for your needs, walk out with a double scoop. I'm a heavy mint and chip lover so getting dessert from the counter is a must!
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December 2021 by LaMeka Y.
I was in the area of Rosemead working and stopped by this rite aid to pick up some medication for my allergies which included cough medicine. After waiting in line for over 15 minutes a get to the register and right away I notice the cashier has attitude by the way she's slamming my things down and didn't speak to me, she gets to my cough medicine and ask for a ID or license so me definitely NOT looking like a teen explain to her that my license is in that bus taking up half of your parking lot please just type in my dob, and I go on to explain that at another rite aid the guy just asked for my dob and typed it in (by the way he was totally awesome and works at the one in Inglewood) now back to this miserable person of a woman. So she bluntly says I can't do it so you want it or not, so of course I say yes then she repeats I need to see your ID or license so I walked out to get my license which was in the BIG BUS TAKING UP HALF OF THE PARKING LOT THAT I CANT DRIVE WITHOUT BEING PROPERLY LICENSED TO DRIVE came back in asked her can she enter my dob so she starts talking to the cashier next to her calling him and I say look I have the license and we proceed with the transaction. She throws my bag on the counter and puts the receipt on the counter, so I say to her you don't need to say your a racist it's coming out in your actions and I immediately started praying to GOD so I won't get in any trouble for allowing this miserable person of a woman to affect my day. Long story short IF YOU ARE NOT HAPPY WITH YOUR JOB/LIFE QUIT PLEASE DONT BRING THAT TRASH FROM HOME AND PUT IT ON THE CONSUMER. This woman and man needs to be fired because they intentionally made my life a bit difficult for those few moments. I could see if I was a teen buying cough syrup to mix with other drugs but dang I'm a 47 year old grown woman I need the meds to stop me from coughing. I do hope a top executive read this review and please handle the two cashiers that worked Wednesday Dec 1 2021 between the hour of 4pm and 6pm. Please address this issue because it's not right and I truly understand following policies but geesh when you see grown folks buying to get themselves better and to use the meds for what their made to do just type in the DOB and keep it moving, because you know what NOT EVERY PERSON THAT BUYS COUGH SYRUP IS GONNA ABUSE IT. I definitely feel discriminated against and will be speaking to my attorney about this action shown towards me.
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October 2021 by S T.
HATEFUL, EVIL and TOXIC STAFF WENDY! I went to Rite Aid at 8914 Valley Blvd., Rosemead for my Booster shot appointment. Wendy refused to verify my ID, she demanded to scan my ID which is NOT required. But she denied my Booster shot, which is in gross violation of vaccine rules, regulations and guidelines. Wendy acted above the law to deny vaccine. She wants people to die instead of saving lives. She hates her job and hates people like the virus. Stay away from the virus at Rite Aid!
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October 2021 by Linda B.
I continue to love my local Rite-Aid. The staff are personable and the pharmacist is always helpful.
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September 2021 by l h.
Horrible service at the pharmacy. I made an appointment for my covid shot, filled all forms online. Get to the store and waited in line. Staff sees me waiting in line for about 3 minutes, I see them looking at me. At no time did they tell me they would be right with me or we will be with you in a minute. Another customer waiting for his shot told me he was told to wait in the waiting area. I waited there and the staff sees me waiting for about 5 minutes and doesn't say a word. Another 3 minutes roll by and one staff finally asked me what I was here for. I told her I have an appointment. She said I have to go to the other line to check in. Should have told me that when I got there instead tells me after about 10 minutes. After I checked in 15 minutes passed my appointment time, I am still waiting and I see them helping other customers who with no appointment walked in after me. Funny thing probably to them was "sorry." That is not sorry when you know well that you f'd up. If could give the place 0 stars which they deserved, I would.
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July 2021 by Amy L.
Going for a covid19 testing but they rejected me because I have to have a car for drive through. It's been poor for others already without jobs and transportation but because they don't allowed covid testing inside and they don't allowed outside if u don't have or afford a car they have to put u down. Just because this store is close to my home that's why I want to give it a try. Very uncaring and disappointed place.
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July 2021 by Naomi A.
Horrible service...was waiting to buy ice cream and I was ignored. I waited a while then had to ask an associate for assistance for ice cream. Then there was limited flavors and no cones! I won't be coming back here again.
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July 2021 by Cynthia D.
Came here to pick up my medicine but ended up getting a lots of other stuff aylisa is so kind and sweet to help me with my stuff best staff ever at rite aid