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March 2024 by Robert In Loomis
In one word disgusting!Everything feels dirty. The locker room floors have crust caked in the corners and edges. There was debris on the floor and throughout the locker room and gym. I don't believe this place has been cleaned in 10 years.There is a wide variety of equipment, with basketball courts, swimming pool, sauna... This place has the potential to be awesome. There is loads of staff. Unfortunately, their jobs must not be cleaning.Just so you know I just recently rejoined 24hr site unseen and had left before for the same reason. Also, this is not like a one off. Every time I've gone in it's like this.
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March 2024 by Satyank
There could be better equipment, but everything is pretty good.
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March 2024 by nancy nava
Shopping for a new gym membership and was excited to try this place out. I received a free 3-day trial through their website and received a call/email from their manager confirming the free trial and setting up a time to come in. When I came in, I was told that the location did not do free trials and was turned away. Even after I let them know that I had an email and text confirmation, they did not bother to look at and said that they did not do that and would need to pay to workout. I was so confused as to why the website offers a free trial was offered if they do not honor it. Needless to say, I wasted my time and left confused and filled with anxiety.
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March 2024 by Sunny Rae
I stopped by to check the facility and was appalled at the filth -dried scum on the floor around the posts in the restroom.Heaping greenish-brown, slimy scum on the floor grout in the shower room. It looks as if the people's flip-flops are the only things cleaning the tiles where one walks into the shower, but look just beyond that and you'll see everything I've described!Crud all around the edges of the sink area, and where the walls meet the floors.On top of that, one of the the toilet stalls has a sprung door that makes it nearly impossible to enter without it knocking one down.Pretty disgusting. Where is the pride of one's work?Then there is at least one giant floor tile near the shower entrance where the corner has cracked off, leaving a hole and making for a hazardous situation. They're lucky no one has fallen and filed suit against them.It's called NEGLIGENCE, Eric! I hope you can get that place together for the sake of keeping your job, Eric. You need to hire a good maintenance person immediately, Eric. Don't put it off any longer. Members complained a whole Year ago about the filth. Please reply with your weekly schedule of what you plan to do about it.How about the rest of the place? Does someone need glasses to see all this? Doesn't the manager find this embarrassing? Don't the 24 HR Bigwigs come in for a semi- or annual inspection? Maybe that's the only time it gets cleaned. ?
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December 2023 by Lebron James
That guy “Jey” last name starts with a “s”wears glasses if that’s his name was not watching the door allowing people to walk in pass the front desk causing it to be more busy and ruining my workout!!! While he was on the phone at the front desk being distracted I over heard him making inappropriate comments… Telling all my friends not to choose 24 hour fitness anymore!!!
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December 2023 by Lisa Fierro
Locker room is dirty, swimsuit spinner is broken and I was told they plan on removing instead of fixing. Pool is dirty and water felt like they think extra chlorine is a replacement for cleaning. Sauna has no light. I won’t be going back to this 24 hour as I am a swimmer and really didn’t like swimming in the dirty pool.
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December 2023 by Francis Arce
I've been with 24 Hour Fitness since 2004 without any issues until this past week when I was targeted, bullied, and intimidated by one of the senior staff members because she didn't think my son was of age as he was my guest. Instead of asking me, she sends her boyfriend to intimidate my son and I as he frolics through the gym slamming weights and taking off his shirt to show his muscles, acting a fool, and even had the audacity to come up and ask the age of my son, he was not even an employee! I see them colluding after at which point I asked for her name. They become defensive and he approaches me with his tail tucked between his legs as he admits to being her boyfriend and in fact doing her job for her trying to check my son's age. When my suspicions were confirmed, I refused to engage with them any longer and told them my intention to approach management about the situation. At this point, I was made the villain and cussed out by the boyfriend in front of my son, class act!! My son is now intimidated to go back. I normally would let it go but the fact they have ruined my bonding moment with my son is unforgiveable. Now she has access to my personal information and in fear of retaliation. The best part is she has no accountability for her actions and even had the audacity to have a smug smile and greeting of a sarcastic goodbye as we left. Do it to me, fine!! Do it in front of my son! Come on! Just basic human decency, forget about customer service. Just pathetic on all accounts.
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November 2023 by Mike Dennis
Dave is the friendliest front desk guy this place has ever had. No nose in his phone, just genuine interest in the members lives.
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September 2023 by Eric P.
Thought I would show you what I mean. This is what the floors look like daily. This is 100% reflection on whoever manages this site. If you are the leader reading this, this is a reflection on you and no one else. This place has so much potential if someone cared and it would not cost nothing to make it that way.
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August 2023 by Chester S.
My biggest issue here is how long the equipment stays out of service for. There's multiple machines that take unreasonably long to fix here. Idk if they even contacted maintenance about the issues or if maintenance can't be bothered. In any case other than that the locker rooms are kind of gross
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August 2023 by mohammad esa
It has been more than 2 months that they haven't fixed this they don't care about their machines
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August 2023 by Victor Rodriguez
I went to sign up for a membership, so I stood at the counter to get started & this blonde haired blue eyed lady was rude & disrespectful. She condescendingly asked me if I had a question? Like uh yeah that's why I'm standing here. Lo & behold looks like this place has gotten quite a bit of bad reviews. Just a bad experience, the staff (not all) are just bad.
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August 2023 by Cody
Got a 3 day pass to check it out. No one at the counter to check me in, the equipment is in pretty bad shape, cleaning stations all empty, bathroom is absolutely disgusting.Only good part, I found all this out before signing a contract
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July 2023 by Leah M.
I like this gym because it's fairly cheap and most of the time I am at a different gym, therefore I come only 1-3 times a week depending on my schedule. It's not super updated and sometimes the machines break, but they seem to repair them quickly. I also like the classroom because it's a relaxing place to workout if you want some peace. I've never been bothered by another gym goer but interestingly enough one of the employees/trainers pissed me off the other day. I was using the training area (I always ask first if it's okay because I know that they do PT in there) and I'm there doing my set with my headphones on and a man with a trainer shirt on asks me what my goals are and I tell him but also that I'm not looking for a trainer or advice and he proceeds to give me advice and says he's been doing this for 15 years. I politely told him I wasn't looking for advice and I already work with a trainer and then he asks me where and who??? Then he tells me i shouldn't be taking such long rests and lifting heavily. He asked me if they wrote the workout I was doing today and I just looked at him.. like leave me alone. And then he says "you know what just finish your set and I'll explain why after" and I told him that I think I'm doing fine, and I've lost 13 lbs of fat in 5 months and he says "well that's probably because you had just started working out" like what does that even mean I found him to be really annoying and tried to be nice about not wanting advice but it wasn't cool he stopped me in the middle of my set and then practically insulted me. If that was him trying to get a client he sucked at it lolI would change gyms but I signed up for a year. But I'll definitely go somewhere different after. Seems like this guy has worked there forever and is just bored or something.
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July 2023 by M 2.
Drove 20 minutes to the gym in Roseville. Wanted to use my three day pass and the girl with orange hair/causation was rude and said that I could not cause it is a holiday (forth of July). She said that people take advantage of the pass on holidays. However, called another 24 hour gym and they said that I could use the pass on a holiday.This girl was just sitting on her ass and had a attitude. She was as acting like her dad owned the place. I do not even know why they have prejudice people working there. Will not return, wasted my gas and time just to be told that I cannot use the gym.
