-
November 2023 by I A
Amazing store, amazing manager Dean, resolved my issue with no problem, helpful staff. Definitely recommend this store.
-
October 2023 by John M.
Ace hardware Roseville has a "Retail Associate" (a short old guy with glasses) who was very annoying. He approached me and asked if I needed help. I said I needed a "tank" of propane. He said he has the yellow and green ones. I kinda knew what he was talking about so I told him that I needed a large tank of propane for a barbecue grill. He said, "Not enough information." He takes me to a small green Coleman's bottles of propane. I said "No!" I then repeated myself saying, "I need a large tank of propane for large outdoor grill" and I pointed at the grills in the store to use as a visual but he again stated, "Not enough information." I started getting pissed because, doesn't this dork know he has 20 Lb tanks of propane in a locked cage outside his store?? I finally got him to understand what I wanted by saying I want "Blue Rhino" propane. Ace of Roseville, please hire competent people who know all product in your store. This "Not enough information" BS is not helpful. When I ask for a "tank" of propane for an outdoor barbecue grill, the Ace Retail Associate should immediately know what I'm talking about. Don't treat customers like they are stupid because it only makes you look stupider!My visit was on 10/25/2023 at 10:00am.
-
October 2023 by Domenic A.
I been shopping here for over 20-years and they send me discount coupons every month ($5 off $20) and have yet to be able to use them. Last week they sent me coupons that expired a month ago. I'm never going to shop there again, pay higher prices then Home Depot and they send you month old coupons, just aggravating.
-
September 2023 by Victor Rodriguez
There was two stupid ladies working the register. I walk inside & asked a question, super friendly like, then the stupid lady said remove your backpack, like huh? Then I get to the register ask about other sizes to the product I purchased. But wait without telling me she voided the transaction & proceeded to do stupid things. Then, this disgusting poor excuse for an employee ripped a product out of my hands saying I have to pay for it. Like what? Huh. But this idiot voided the transaction. I don't know why I was treated like this the only conclusion was that this stupid lady was racist. But she's a cashier at a future less job.
-
September 2023 by Bobby Johnson
This place has everything and more of what they say they have Friendly service and they actually know their store very well so you can ask prices are prices but they do offer alot of good items on discout so no complaint from me at all
-
August 2023 by Casch52
Nice store with lots of help around. Well organized in their layout so you should be able to find what you need fast. If not ask, their employees are knowledgeable and friendly. The quality of the merchandise and tools is of better quality than the box stores for just a little bit more. Great paint department.
-
August 2023 by Joseph Rivas
This is a absolutely amazing store. Just walking through each well stocked neat and organized isle is a treat. This store carries the best equipment no cheap stuff. That said it is pricey...but you get the best. If you want the best equipment and service for your money this place is for you...heck...just come and look for yourself you will see for yourself.
-
August 2023 by Richard To
Cliff & Don at Roseville Ace hardware helped me today, I came in for some paint and they were both very helpful and friendly, Cliff made sure my paint matched the sample I brought in from another paint company and made sure to include the formula on the can so I can get more in the future. Great experience overall!
-
August 2023 by Kevin A
Thanks, Kevin, for helping me find the AC capacitor, terminal connectors, and refrigerant insulation, when my family was in need during this heat wave.
-
August 2023 by Linda D.
We recently bought some yard art/lights and two of them did not work. When we took them back an assistant manager named Tamara gave us fantastic service and helped us get both fixed. She was a real problem solver. Also the stock of lights & yard art is fantastic at this ACE Hardware in Roseville on Harding Blvd.
-
August 2023 by Bill M.
I went to this Ace Hardware for parts for my Weber Barbecue and figured out my Old Grill was not repairable so we purchased a New Weber and the New grill was delivered the next dayGreat Place to shopI did notice this business is having a shortages of employees "No Body wants to Work"
-
August 2023 by Kris K.
I would give no stars if possible. Ok, this franchise wears the Ace name but... it is "NOT AFFILIATED" with other Ace Hardware. They do not use your Ace Member number to track purchases, honor Inter store exchanges, or offer use of their rest room if you are shopping in their store. Excuse me? So what makes them an Ace Hardware? No customer service, though the young man spoke with was personable & polite in relaying the above to me, he was also not in the least apologetic. No more business from this woman.
-
July 2023 by Lucky T.
Please be aware of their return policy!!Every ace hardware store is independently owned and has different return policies.I called the store, asking if I could return a capacitor and I was told that I could however, once I came into the store, I was told otherwise. Then I reached out to customer service and I learned that you can't just return your product to any location. It has to be specifically the location you bought the item from.It's funny because I could have bought the same capacitor on Amazon and returned it with no questions asked. I question their business model and their customer service. Wish I would've done further research but this was definitely a lesson learned.This place is great when you're in a pinch and you have to grab an item but if you're planning to return any products, I wouldn't count on the Roseville ace hardware store to have your back.
-
July 2023 by Sharon Soden
I had keys made. They were friendly and very efficient. One of the keys didn't work and they were quick to make a new one and refunded the difference in price. I will use their services whenever needed.
-
July 2023 by Kevin Penner
They do good to help you and maintain a good inventory.
