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August 2023 by Pramod Alluri
Awesome Experience, Above and Beyond managing exceptions and provide advisory guidance for closing our property.
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August 2023 by Jim P
Everything that could go wrong, went wrong, and Jason,Connor,Megan, and the entire team went above and beyond to get this deal done! We can’t thank them enough! Way to go!
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July 2023 by Sheri Clark
We worked with Vivian long distance for our new home purchase. We couldn't have been more satisfied with her prompt and pleasant communication. We felt she was at the top of her game and would highly recommend her.
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July 2023 by Corinna CorinnaBobeanya
Extremely pleased with the speed and efficiency! Mark Tamaron and his Team worked their butts off for us to make sure we were able to close on time. Joel Postma and Mark stayed late when we needed some extra help.I highly recommend them!
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July 2023 by Krystan Howard
Everyone at APM was very patience and kind. They answered any and all questions we had, and as quickly as possible. They are fantastic.
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July 2023 by Michael S.
In April I made a $2500 principal only payment, that was "refunded" a week later for no apparent reason, which I realized a month later when my remaining balance was higher than it should have been.Call #1:I explained the discrepancy I noticed, and at some point they acknowledged the mistake, but said that they sent me a check in the mail for the refund. I never received a check. I asked if instead of sending me a new check, they could re-apply it to my principal like I originally wanted. They agreed and said if the check hadn't been cashed already that it would be re-applied to my principal, and that it would take ~3 weeks for this request to process.A month later and nothing was applied to my principal. Call #2:After re-explaining everything, I learned that they did cancel the check that was apparently sent out, but didn't do anything else. They explained they are required to send it back to me, and aren't able to re-apply it to my principal. But they didn't send the check either, they just left my "refund" in limbo for another month, without following up with me to let me know. They offered to do an ACH debit to send the money back to me. I thought it was a little odd to verbally give my bank account number over the phone, but I agreed. They said it would take 10 business days, which I thought seemed longer than usual. Google search tells me 1-3 business days. But they say it will be in my account no later than 07/17 (yesterday).Call #3I called again today since the money was supposed to be in my account yesterday. I'm thinking maybe the person mis-heard my bank account over the phone. They confirmed that the previous person had started the transfer, but that the estimate the person gave was based on days not business days, so it actually should arrive no later than 07/21. Their math didn't perfectly match up, but I guess we'll see.. 2 stars instead of 1 because they did a great job closing; no issues and the whole team was really on top of everything. But the loan servicing department's level of incompetence has me questioning if this mistake was intentional. I'm a little frustrated that I'm paying multiple months of interest on a portion of the principal that I had paid off.
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July 2023 by Damian F.
Just closed a loan with Carol Wirth in Spokane Valley. She was on top of it and really made sure that communication was key. She explained everything and knew the anwers to the questions, I hadnt even asked yet but was about to. It was a great experience.
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July 2023 by marsha h.
American Pacific Mortgage is an unscrupulous company! The most stressful experience I have ever had was with them!
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July 2023 by Robert A.
We are first-time home buyers and we could not have asked for a better lending partner than Akshay Parti from American Pacific Mortgage. We were introduced to the CalHFA Dream For All program by a friend (also a first-time home buyer) and connected us with Akshay as soon as we expressed interest. If you're familiar with the program, then you know how competitive it is in terms of its funding availability. It ultimately requires you to have a lending partner that is not only highly knowledgeable about the program (CalHFA approved/certified), honest about its pros/cons and if it is reasonable enough for you, but mostly, your lender has to be extremely swift and organized so that you at least have a fighting chance to get a piece of this amazing program. Akshay is all that and MORE. He really made us feel like we had a friend in the business and has made us feel comfortable with the whole CalHFA process. He's readily available at what seems like ALL THE TIME because he is so prompt and responsive. He's also a great resource even after now that our loan has moved to CalHFA's servicing company. We can't thank Akshay enough for his expertise, his calm presence, and his organization throughout this whole process.
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June 2023 by Arthur Padilla
My realtor Ernie Padilla suggested I speak with Laura, a broker from American Pacific Mortgage. My closing payment was less than half of what Rocket Mortgage and other popular mortgage companies had quoted me and my closing date was met exactly as planned. Thank you Ernie, Laura and Toni!
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June 2023 by Steve C.
If I could give them 0 stars I would. This is absolutely ridiculous. We are first time home buyers and we're supposed to close June 23.....it's is now June 29 and we still have yet to close. Our closing time was 1:00pm today and at 12:45 we got a call from our attorneys stating they never received our closing documents after we were told at 9am they had been sent. We pushed back to 3:30 for the SIXTH day in a row and waited over an hour for the documents to be sent at the attorneys office and they never sent them until 4:30. We were no longer able to close as the attorney didn't have time to read over and have us close. We now have to wait until July 2nd. They then tried to have us pay the interest for the month of July at closing for something that was THEIR MISTAKE. I refused to do so, and they gave us an interest credit. I give a HUGE thanks to Brady from Blue Jean Lenders because he is the ABSOLUTE BEST, they fired him the day before our closing and didn't give us clients ANY notice or ANY information. We would have never known we were clear to close (even though they lied multiple times about sending our documents to the attorney) if Brady hadn't continued to work from behind the scenes not even being payed or an employee anymore. Whenever he goes in the future we will definitely follow in the near future. I'm hoping we can close on Monday and this can all be resolved. Maybe giving me some hope to stay with them, because I am frustrated as a first time home buyer and never want to buy another house again.
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June 2023 by sari lopez
Tracy was wonderful to work with along with the entire team.. There was constant support and communication, and they made the loan process easy..Thank you
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May 2023 by Rob Davis
Thomas Leong was a pleasure to work with as we purchased our new home in Arkansas. I was referred to Thomas by Michael Heldt as he was not licensed to do our loan. Thomas lived up to the recommendation. He was always on the job. I could text him pretty much any time of any day and he would respond right away. He got us locked on a good rate and kept us informed every step of the way. I highly recommend Thomas for your mortgage needs.
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May 2023 by Larissa W.
This mortgage company was beyond frustrating to deal with. Negligent would be a kind word at this point. I would never recommend them. They were a disaster to work with.
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May 2023 by Jared Coughlan
Vivian and Jenny and American Pacific Mortgage were the most professional and friendly team of people I have ever worked with. The two of them made this process very easy and communicated with us every step of the way. American Pacifice Mortgage is the way to go for you home purchasing needs and you will be very lucky if Vivian and Jenny are the team you get! I only gave them five stars because there wasn't an option for ten.
