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July 2024 by salt souls
Horrible customer service
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July 2024 by Sydney Hurter
We came in to get my iPhone fixed because it had a broken back glass. Not only were the staff friendly, the insurance claim was processed quickly but we got good advice and the best deal on phone accessories (new case and screen protectors).
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July 2024 by Diana Evans
I have a 4:00 appt. It is now 4:24 and still no help. Makes me wonder if having an appt is better than someone who walks in without an appt.
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June 2024 by christina chandler
I have been having issues with my phone and on multiple occasions visited the Roseville location where the manager, Orville, has been extremely helpful. Not only does he patiently take his time to help resolve the issue but gives an explanation as to why and how the problem is occurring. I can not be more thankful for his help!
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June 2024 by Autumn Graziano
My experience at this AT&T store was Wonderful!! The young man Orville was Amazing! Very informative and very patient, very kind and professional . He help me with a problem regarding my phone. I am very Pleased.
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June 2024 by David Dovliatov
A Russian-speaking employee prefers to serve English-speaking people out of line, while Russian-speaking people are waiting for him. He has a very biased attitude.
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June 2024 by Olga Klymenko
This AT&T store provides quick and quality service.
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June 2024 by Maks Klymen
I had problems with the plan for two years. I paid $190 for 3 lines. There are always some problems with the support service. I contacted AT&T stores on Madison, Citrus, etc. Today, I decided to finally switch to another company and came to the store at 2030 Douglas Blvd, Roseville to terminate the contract. But I met their employee, Chris, who did his job very professionally and helped me solve problems that I've had for 2 years. In general, many thanks to this man for his work, and thanks to the management for hiring such employees into the company."
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June 2024 by Tina Treis
I enjoy the great service at this location. They always are friendly and listen to what I need. They even took the time to go over my bill so I understood the discounts that I was getting.
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May 2024 by Volodymyr Lalykin
The AT&T representative Andrew Sinitski helped me a lot to resolve all my issues. He patiently went with me through all the problems I faced with tuning up my account.
Thank you Andrew, it's been a pleasure working with you!
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May 2024 by Catherine Duarte
I have been coming to this store for my cellphone services many times. I could go to any store but the gentleman named Chris is so helpful and provides such a wonderful customer service experience that I come back anytime I need help with my account. Because of him I prefer to go to this store first above all other att stores in the area. Thank you Chris for always being willing to answer my questions and getting me the products I need as quickly as possible. You're the best, thank you. ?
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April 2024 by Mike Chulick
AT&T is fine. Asurion and ubreakifix are awful. Last time I needed a screen repaired, their computers weren't working so they handed me my phone with the same broken screen and said, "There's nothing we can do" so I paid out of pocket for a new phone. That new phone now needs a new screen and I was told today that they didn't have the product in stock, but as long as I brought it in at 5PM, they would have one from another store. Well, they had the other screen from the other store at 5PM, but then said they were too busy and I wouldn't have my phone for 2 days. Terrible customer service. Wondering why I pay for the insurance when it doesn't do anything for me.
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March 2024 by James McDevitt
Very helpful staff
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March 2024 by Austin Vierra
Kyle at this store location was the best ATT representative I have worked with during my 5 years as a customer. Kyle, kudos to your expertise and honesty, awesome job!
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February 2024 by T Hamilton
I recently upgraded my iphone at the AT&T Rocky Ridge store on Douglas Blvd. I wasn’t expecting the outstanding service I received. George Rodriguez was exceptionally helpful with my purchase but also the steps of pairing my Apple Watch with my iphone. He assessed my account and recommended several changes to save costs on my monthly bill. He’s very knowledgeable, personable and he really seems to care about his customers. I’ve been to other AT&T stores but this store by far is the best.
