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March 2024 by Asa Haight
I bought 6 gift cards which was a lengthy process, but the general manager, Sharon, was very nice and very patient. Amazing customer service.
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February 2024 by Ryan M.
The general manager provided me and my girlfriend with a great experience and made us feel special with making accommodations for both of our likings super friendly staff and nice!
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December 2023 by Dom N.
I wanted a bagel, but I didn't know they close at 2 PM. I went here instead. The mall was crowded for a Friday. It took 20 minutes to find parking in the garage. They were out of pretzels and had to make more. It felt like it was more than 8-10 minutes, but it was worth it. There's something incredible about a pretzel. It's like the perfect snack. I went for the Sweet Almond Pretzel and Strawberry Lemonade.
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December 2023 by Bri “Whatitdo” Torres
There was a long line when we visited but the staff had a great flow going so we didn't wait long, 10 minutes tops. We enjoyed a cup of pretzel nuggets, 2 original pretzels, and 2 lemonades for under $30. Everything was tasty and we'll be back next time we're in the mall.
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December 2023 by Xochi Lule
Don’t ever order online here! They’ll have you wait around like an idiot while everyone walks up and orders the same things you got. Waited over 10 minutes for them to shove the food in my face when I almost got in line to ask for a refund.
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November 2023 by Jen S.
The wait was long. When we finally got to the register the server was rude. Food was over baked and over salted. Does not offer water. Horrible service
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August 2023 by Marylyn D.
These are my favorite pretzels. This location is always out of the original salted pretzel though and I have to wait 10-20 minutes. The cheese sauce used to be heated but here it is cold, unfortunately. If you want warm cheese sauce- you can get it at the Pretzelmaker in the mall.
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June 2023 by Sharon G
It was easy to use the app and the employees were friendly. The almond pretzel is worth a try. Definitely going back.
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June 2023 by Salvador Garcia
very good, shoutout to the workers
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June 2023 by Jennifer S.
Soft buttery perfect pretzels! They're absolutely delicious! Not the healthiest snack but a great splurge!
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May 2023 by Nina Starovoytov
Very delicious and had great deals. If Auntie Anne’s was wiped from the surface of the planet, I would sell my soul to get it back.
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May 2023 by Maria Arellano
Cold and burned pretzel bites… not worth it
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April 2023 by Morgan H.
I doordashed them for the first time, only to get very dry, stale, old pretzel bites. They were hard as rocks. Yikes. Never again. I will add that they have amazing crushed ice so that was by far the best part!!! I do NOT recommend doordashing from here. Go there and ask for fresh food. When it's actually fresh, it tastes good. It's stupid you should have to ask for fresh smh.
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March 2023 by mei mizutani
best customer service in northern california!!
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March 2023 by Lily B.
We were given stale pretzel bites, we returned them and the employees told us there was a new batch coming out soon. We went shopping for 10 mins came back and we're given very burnt pretzels. When we went back one lady said to her coworker "he's back." Don't waist your time here Wetzles Pretzels on the first floor is much better.
