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January 2024 by Jen Martin
The staff is very friendly & haven taken very good care of my fur babies.
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December 2023 by Christian Van Loon
I really love this place, unlike other vets I've gone to in the past, this one does not rush, and really takes the time to make sure they're thorough while providing all of the information you need.
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October 2023 by Susana Ashby
They have been really good to our Aussie. I really like their packages that are reasonably priced. We appreciate their kindness towards our shortest family member. ?
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September 2023 by Meg Cryan
Jazmin has helped us at this hidden gem of a location multiple times, and I feel like I'm leaving my greyhound in great hands each visit. This location can always get us in for a last minute/emergency appointment and I really should make them my home office (my location never has availability for weeks or a month at a time, and when I do get an appointment, they call me same day to leave a voicemail cancelling my morning appointment I already started to drive to and miss because I'm loading multiple excited dogs, but I digress). AND they were able to do her comprehensive exam during her drop off while she was getting her eye stain and meds together from an angry cat scratch. She was seen by Dr. Weininger and both meds seem to be doing the job! Very grateful for this friendly, thorough, accommodating vet team!
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August 2023 by Joyce D.
In that we like this location and the doctors are great the rest of the staff is a bit questionable. Tiffany for one who is supposed to be management is a joke. So if you have a pet and you want to buy their insurance, don't buy it from this location or apparently any Banfield because trying to cancel it it's like more than ridiculous. I have literally tried for a month to cancel our insurance even calling emailing texting everything no response nothing. You can wait and hold a La La Land and then hang up on you. You can email I get no response so I'm guessing no one wants to do their job so I guess now I'll just have the bank argue it out with them because I'm not gonna keep paying and I have all my documentation and they don't care to cancel the policy. It's amazing.So, after posting this, I did speak with a different location of a Banfield Pet Hospital who is able to help me with this problem and cancel my policy so it's interesting that after all the trouble I had no one here at my local Roseville Banfield could figure out how to help me
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August 2023 by Vanessa D.
5 stars for Dr. Craig! So friendly and thorough and I didn't feel like we were being rushed through our appointment. Answered all of my questions. Definitely switching to this location from now on! Thank you!
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August 2023 by Mariah Nesbitt
Dr. Jennifer Weininger will not accommodate you if you have a special circumstance. She will run multiple tests that you don't need that's not included on your pet plan. She will not help solve the problem you present just give you the problems. Lastly, she will have you go out of your way multiple times to retrieve any special documentation needed. Worst veterinarian at this location. Never again!
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August 2023 by Shannon McCartney
Very friendly people and my pet loves this place
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June 2023 by Alysia V.
Truly the worst customer service in the world. I've been waiting for a prescription refill for two days now and they say they'll sign it and call me back but they never do. My dog needs her seizure meds but they don't care about your animals. The receptionist needs an attitude check and needs to learn about how to talk to clients. Do your animals a favor and please take them anywhere else but here.
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June 2023 by Pat Hebrard
Everything was great. Staff included
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June 2023 by Megan Beals
After being put on hold twice(trying to schedule an appointment) and hung up on both times, I asked to speak to a manager or supervisor, and then was hung up on again.Per the supervisor their reasoning for the disconnect was a phone issue. Unfortunately then they’ve been having the same phone issues since January. I think it’s a staffing culture issue.
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June 2023 by Stephen D Smith
The Dr was very helpful and understanding of our needs and situation. Will definitely go back.
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April 2023 by Emilia Kibling
They get the job done, but their service is sub-par. Took our cats in for routine checkups at 8am and didn't get them back until around 4pm. When I tried calling to check in at the original time they'd given us for pickup they didn't even have their phones on so I had to call the store to let them know.
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April 2023 by Richard Cooke
My Rottweiler beirtholomew or Beir. He had a little sore on his neck that was about 2 in wide and may need to be lanced. Some sort of wound that got infected may be playing with his boxer sister. We did not have an appointment, and they took us in anyway as a walk-in and will treat him today. All this, even though they only have one doctor right now because another is out sick. I called that good service.
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March 2023 by Jo Anne Capo
We purchased the dog wellness plan for our dog. And she was going in for her comprehensive exam. They are very good about notifying us as to when booster shots are due or teeth cleaning needs to be done etc.