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December 2023 by Giant C.
Closed all day Saturday. It is conveniently open exactly all the hours you are at work though!
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December 2023 by Thomas B.
Got laid off just before Christmas and they wouldn't accept my final check pay card. They advised something was wrong with the card and I needed to call the card. I called the pay card and they said nothing is wrong. I went back to the counter and asked to speak to whoever the manager was and apparently that is who I was talking to previously. I went to another branch and they completed the transaction with no issues. Avoid this branch. They don't know what they are doing.
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September 2023 by takalv1
Only one white lady helpful, other person nothing to help me.
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July 2023 by lyly nguyen
Tried to deposit money in an ATM and it ate up my dollar bills and only gave me 8% of what was deposited. Tried to call but got no answer
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December 2022 by Connie Chrisos
Great customer service, knowledgeable personnel. Quick and easy process.
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November 2022 by Kate Renfrow Beranis
The teller was very kind and helpful with getting a cashiers check for the final payment of my wedding venue. She even waved the fee ?
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November 2022 by Kate Renfrow
The teller was very kind and helpful with getting a cashiers check for the final payment of my wedding venue. She even waved the fee ?
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October 2022 by Betty Ross
DO NOT GO HERE, I opened an account two days ago, deposited a decent amount of money and do not have an debit card yet because I just opened up my account. I gave the bank teller Ashley my driver's license and social security and was not allowed to withdraw any of my money. Even though I explained I just opened it and have not received a debit card. She told me that she wouldn't give me my money. I will be closing my account and withdrawaling all my money as soon as this card arrives. This unprofessional and I don't appreciate bad customer service.
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May 2022 by Sarah W.
Office hours posted on the door. 1000-1600 daily. Closed on Saturday and Sundays. Went in at 1400/2:00pm on Tuesday. The bank was closed. Four people came by attempting to go inside to conduct banking business that was not available through an ATM machine. I have seen this type behavior not only here in Roseville; but other BOAs in other states and the service is poor through out the US. Seems they would get the message and put services in place to improve. If I had not been using this bank for the past 20 years, I would have closed all accounts and sought another more customer friendly bank than BOA. To BOA bank officials. Please review these comments and take them serious.
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March 2022 by Earl Vickers
DO NOT GO HERE, I opened an account two days ago, deposited a decent amount of money and do not have an debit card yet because I just opened up my account. I gave the bank teller Ashley my driver's license and social security and was not allowed to withdraw any of my money. Even though I explained I just opened it and have not received a debit card. She told me that she wouldn't give me my money. I will be closing my account and withdrawaling all my money as soon as this card arrives. This unprofessional and I don't appreciate bad customer service.
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September 2021 by Sarah B.
It's not this location in particular...it's the whole organization! Such lack of care for their customers who are struggling. I have been a customer for 16 years and they lacked in ANY help I've needed in the last month. "We can't do that" blah blah blah! Dude! It's a computer, you can control anything! All I asked for was some payment plan help, and they claimed there is nothing they can do....no empathy for people struggling due to covid AT ALL!!
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June 2021 by ivan gheor
Horrible experience...very bad customer service...these idiots try too pressure you too open new accounts...everytime u walk it...its a headache just too deposit a check. Stay away...nothing but snakes working here
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May 2021 by Sally S.
DO NOT GET A CAR LOAN FROM BANK OF AMERICA. My mother in law got a car loan and bought her car from Enterprise. She sadly passed away, and everything went into probate. Bank of America illegally repossessed her car, they legally can not take a car that's up to date on its payments when it's in probate. We tried for weeks to get in contact with the bank, enterprise, and the repo place and was thrown threw hoops, we sent out multiple death certificates with no response. We got a lawyer and once he was involved and sent out a document stating we wanted the car with proof of MULTIPLE attempts to contact them with no response. We were told that they sold the car in an auction. Mind you we are still within the 60 days we were given to claim the car from the repossession place. The amount of pain and suffering this has caused her children is disgusting! My husbands last memories with his mother was helping her buy this car. She LOVED this car. Now it's forever gone and nothing will ever replace those memories... I've never been so disappointed and disgusted with a company / companies in my life. We plan on suing and letting people know to never get an auto loan from this bank.
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May 2021 by Kristin P.
I received an unsolicited call from this branch. I answered the phone, and apparently the man and woman on the other end didn't realize I had picked up because I could hear them mocking my last name. Eff this branch specifically.
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May 2020 by Taty Köhler
Most horrible experience you will ever have. Most unprofessional, deceiving and untruthful employees of all.
