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January 2024 by Soy Sugar Y.
Tried this store out for the first time to buy a gift for someone. It didn't fit so I came to return it. The return policy is archaic but more flexible online. Why would you buy it in store? Better yet, why would you even buy it here? They didn't have the clothing anymore and couldn't exchange it. They wouldn't give a gift card. Seems like a bad way to build customer base. No wonder why it's so empty.
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December 2023 by Rancho Garage
Shopping at the Boss store in Roseville Galleria with Rocco was an absolute pleasure and I cannot commend him enough for his outstanding service and expertise. Rocco truly embodies what it means to be a top-tier sales representative.From the moment I stepped into the store, Rocco's approach as a stylist was evident. He listened attentively to my preferences and effortlessly guided me through the collection, offering valuable insights and suggestions tailored to my style. His deep understanding of fashion trends and attention to detail made the entire shopping experience a delight.What sets Rocco apart is his exceptional customer service. He was incredibly patient, ensuring I felt comfortable and confident with my selections. His friendly demeanor and professionalism created a welcoming atmosphere, making me feel like a valued customer rather than just another sale. Rocco's passion for his work was recognizable, and his dedication to ensuring customer satisfaction was truly commendable.Rocco's product knowledge was impressive. He provided comprehensive information about the various items, including fabric, fit, and styling tips, which helped me make informed decisions about my purchases.I left the Boss store not only with fantastic additions to my wardrobe but also with a heightened appreciation for Rocco's expertise and dedication to providing exceptional service. Without a doubt, Rocco is a gem among sales representatives, and his commitment to his craft sets a benchmark for customer service in the retail industry.I highly recommend seeking out Rocco's assistance when visiting the Boss store at Roseville Galleria. His professionalism, styling prowess, and unwavering commitment to customer satisfaction will undoubtedly make your shopping experience truly memorable.
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August 2023 by Doug Bowker
I personally witnessed a employee watch videos on his phone while working in violation of the Governors Time Fraud Law….tsk tsk DO BETTER!
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October 2022 by Andrew B.
What a great experience. Bruce, the store manager, is a gem. I haven't had this level of customer service while shopping in many years. First time to the store and will definitely be coming back.
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August 2022 by Hector P.
Very bad customer service didn't help at all and was in a hurry to close even tho there was still a hour left till closing
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July 2022 by Rashidi Bennett
DO NOT BUY HUGO BOSS BAGS OR BACKPACKS. They are cheaply made and the store does not warranty them. I buy a lot of Boss items such as cologne, pants, shirts, and shoes. All of the items I've bought have been great except for a bag I bought from the Roseville Galleria store in particular. In less than a year the stitching in the bottom corner of the bag has come undone. So now there is a big hole in the bag. I took it back to the Roseville store and they tell me there is no warranty on the bag any longer. The warranty is only for 90 days. I told the representative how can such an expensive bag not be guaranteed for the craftsmanship longer than that. She replied the bag is kind of cheap since it's polyester. I told her $212 dollars is not cheap to me. Avoid my frustration. The clothes are fine but do not buy Boss backpacks or any other bags. As the representative said they are cheap.
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May 2021 by DIEGO MORALES BARRERA
(Translated by Google) Very good and beautiful clothes I recommend them(Original)Mui buena y bonita ropa la recomiendo
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May 2021 by Christopher Hu
Very clean very nice. Staff was super friendly and helpful.
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November 2020 by Sunpreet Singh Sidhu
Service is really good ?
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September 2019 by Noah
Had a bad few staff members talk down to me. I tried to return something after being a loyal customer and I was treated pretty badly even after following the rules. Go to Nordstrom instead if you want HB.
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May 2019 by Kimberly Himes
The salesman Seth at the Roseville Galleria is awesome he made our special day perfect!.
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May 2019 by Dan F.
Kathy and the other sales staff are excellent. I only wish the store were larger, but the clothes are high-quality and the sales people work hard to help you.
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May 2019 by Ben P.
Kathy is always knowledgeable about new items and keeps me up to date on sales etc. By text or email. She's a great asset to your company.
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April 2019 by Making Movies Reel
Amazing quality clothes. Honest and dedicated staff who understand style and help a lot.
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March 2019 by Vladimir K.
It's a small store, and only one in Sacramento area. Quality clothes, especially suits. If you like quality & willing to spend $$$, this place is for you. I do not like to wear their casual shoes, bough few pairs & their ventilation is very poor, feet are always sweaty. I love their dress shirts, dress shoes, and polo t-shirts & yes their suits.
