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December 2019 by Gabe Jacquez
Two weeks straight they called to say they did not have the truck returned. Then they call at closing so when you return the call nobody is available. Horrible customer service. I’ll pay more to use Uhaul or another moving truck company. ?
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September 2017 by Estefania Gigena
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. She is so rude and unprofessional. The facility is extremely dirty and desorganized. My husband and I have moved several times, and rented trucks from varies companies, and by far, this is the worst. Because of this lady budget had lost a customer for life.
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July 2017 by Mirzoalim Baqi
Unprofessional, pathetic customer service and horrible place to do business with.
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November 2016 by Steven Spurgeon
I would give 0 stars if I could. Worst experience ever. I reserved a budget truck 3 weeks ago with my credit card for our move on 12/2. Today--three days before our move--I receive an e-mail that my reservation has been cancelled. I immediately called and was told they had run out of trucks so they had given mine away, but I could have a truck the following week. That doesn't do me any good; I must move on the 2nd. Was transferred to customer service where we were told that a reservation is not a guarantee you will receive a truck... so why did I make a reservation? We insisted that this was not acceptable and they needed to make it right. We were transferred and they said they would make us a new reservation for 12/2 and we would have a truck. They took our credit card information. We asked if they could assure us we would definitely have a truck on 12/2 and they wouldn't cancel this new reservation, the guy said there are no guarantees but you can call the location to confirm. So we called, and the woman said no I don't have a truck for you. She informed us that a reservation does not guarantee you a truck, there are no trucks, and better luck next time. Customer service is clearly not her strong suit. Now we are on hold with budget again trying to get our credit card refunded. We now have a u-haul reserved and we will NEVER use budget again.
