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November 2023 by Frank Pelko
Very easy and low key experience trying mattresses out and finding what I was looking for. David A. was my point of contact and set me up with everything I needed. Painless transaction and good price. I'll be back for sure. Thanks David!
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May 2023 by Kendria LeBeau
Out of curiosity, I walked into the Casper Sleep Store in the Roseville Galleria. I knew I would need a new mattress and wanted to check out a Casper. I spoke with David Asquith who listened to all my needs and asked follow-up questions before making two suggestions. I got a chance to test each mattress and David took down my information to communicate with upcoming sales and answer questions. His guidance and information on the products helped me make a final decision as I compared Casper to its competitors. I ordered a mattress along with an adjustable base and I have been so pleased with my purchase. I wake up well rested with no stiffness and the adjustable base helps allows me to get better sleep.
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April 2023 by Sasha C.
David was a gem to work with. I made a couple of trips to the store before deciding on my wave mattress, and each time David was there to assist me. Bob was very nice as well. He helped to close out our transaction this past Friday. Currently waiting impatiently for our new mattress set because our current mattress sucks. Thank you David and Bob!
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January 2023 by Troy Ford
Great customer service!
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December 2022 by Antonio Starks
11/11/22 : Today , me & my family had the pleasure of meeting Bob C! It was our first visit at a Casper store & Bob took the time to show us the science inside of a Casper mattress, Answered all of our questions and recommended us the best fitting mattress for us , & gave us a good 10 mins of privacy to actually enjoy the demo bed. He also offered us lots of discount options. 5 Stars all around! Thank you!
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September 2022 by Grace Davis
WOULD GIVE 6 STAR IF I COULD!!!!! AND I WOULD! Went into this establishment looking for a pillow. My neck has been KILLING me from the darn pillows i got from Amazon. This place! Gave me a KING SIZED DOWN LOW LOFT CASPER BRAND ALL WHITE PILLOW IN A BOX AND I LOVE IT. It’s like laying down on a wad of cotton candy that is heavenly. DAVID provided the best customer service I have ever seen in my 53 years of life. You ain’t seen nothing like this down in Arkansas. They have these cute little rooms for privacy and David gave me just that. I loved it and my pillow. BEST NIGHT OF SLEEP IVE HAD IN MY 53 YEARS OF LIFE!!! THANK YOU DAVID FOR YOUR KINDNESS AND SERVICE. BOB WAS COOL TOO. I DEFINITELY PLAN ON COMING HERE AGAIN FOR A BEAUTIFUL BEAUTIFUL PILLOW AGAIN. Overall, nevertheless, beautiful clean establishment with beautiful kind workers ?
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September 2022 by Jacob N.
Bob was friendly, knowledgeable and helped us choose a great mattress.
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May 2022 by Courtney Drant
I really appreciated the calm, no-pressure attitude at this store. Bob was patient and knowledgeable. My partner and I were so impressed with the customer service we bought a mattress. Months later we still love it.
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May 2022 by Lukas Brassie
Best mattress ever and amazing buying experience! My wife and I came in on a whim when we met Bob at the Roseville Galleria; who shared with us about Casper. He was very friendly, showed us the different types of mattresses and explained the technology each had to offer. Hands down the best night of sleep I've ever had. These mattresses are no joke. We got the Wave Hybrid Snow with the adjustable base pro and I cannot say enough about this mattress and bed frame. Do yourself the favor and talk with Bob about buying one of these ASAP! Thank you Bob for helping us out!
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April 2022 by Regina W.
I am at the start of my search of a new mattress for myself, so I can move my existing mattress into my guest bedroom. This review is based on customer service and my experience in the store since I haven't made any major purchases from Casper yet (but did buy a night light). First of all, I was greeted by Tommy right when I entered the store which I appreciated. As a potential customer, it's just nice to be acknowledged right away and to be taken seriously. I actually made a trip to the Galleria Mall to go directly to Casper since I knew I wanted to spend a lot of time in the store and learning about the brand. On the website they have four types of options for their mattresses: Original, Original Hybrid, Wave Hybrid and Wave Hybrid Snow. However, when I was in the store I was recommended something called the Nova Hybrid Snow after I said that I can get hot when I sleep. I also said that I don't currently feel pain as a side sleeper, but was told that shoulders and hips are the contact points that can be most uncomfortable for side sleepers and therefore need extra comfort and support. They had a demo of their snow technology to demonstrate how heat can be channeled out of the mattress so you don't overheat in bed. That is something I care about in a mattress since my current foam mattress can get hot in summer. When I tried out the mattresses, I thought they were comfortable, but not to the level of the most comfortable I've ever experienced. For the price point, I would need to feel like I'm sleeping on a cloud. They sell more than mattresses though and I thought some of their other products were rather cool. They have Hyperlite sheets that are designed for people who overheat and it was explained to me that a low thread count can help with overheating. That was surprising to me because I had previously always thought of low thread count sheets as lower quality rather than more breathable. They also had flannel sheets that would be cozy for winter when you do want to keep warm. I noticed that they also had a lot of sales on their sheets and I am interested in possibly getting some of the ones that are on sale. I also was impressed with the Down Alternative Duvet made with TENCEL fiber which felt both soft yet breathable. Overall, I had a great shopping experience in the store and highly recommend checking out this location if you are shopping around for your perfect mattress and bedding.
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February 2022 by Robin K.
David offered excellent service. We would have bought the Mattress if they had one in store to take unfortunately they did not. That is the only reason I am submitting a 4 star review..
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January 2022 by Briana Thomas
Went in on a whim since we had bad luck buying a mattress online for cheap. Bob C was so helpful and informative without being pushy in the least. He asked us some quick questions and found the one we loved (Wave Hybrid) right away. We said we wanted to go look at Tempurpedic, which Bob was totally fine with, and ended up coming straight back to Casper to make our purchase. Our great in-store experience is really what sealed the deal for us as we really weren’t planning on getting anything that day. They even had the mattress in stock and loaded it into the car. We so excited to be able to sleep on it tonight!
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January 2022 by Heuna Iseri
We just had a fire in our home and needed a new mattress asap! We spoke to Bob the employee on the phone to find if they had the mattress we wanted in stock, he was so helpful he even gave us a call back to let us know when the foundations were being sold. When we went into the store next day, we were greeted by Bob the manager, he was awesome and super helpful! Not pushy or anything, and made the whole experience so easy and fun! Thanks Roseville Casper store!
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November 2019 by Brady Swain
Vary friendly and helpful.
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October 2019 by Quintin Chan
Super friendly service! The staff was very helpful and informative. It also helped being able to test out the matress a bit behind a closed curtain so it's not as strange compared to a normal matress shop. I saw they have a nap time you can schedule which might be useful. My wife and I are 4 nights into using the mattress and it has been great! We'll see if it stays that way!! Hoping so!
