Consolidated Communications, formerly known as Surewest and Roseville Telephone Company, has provided mixed experiences for its customers. While some have praised the company's internet and TV services, others have faced persistent issues with their landline phone service. The company's internet offering, Fidium Fiber, has received positive reviews, with customers reporting impressive download and upload speeds of up to 1 Gbps. One customer praised the seamless installation process and the quality of their own router, which outperformed the company's provided equipment. However, another customer expressed dissatisfaction with the slow internet speeds, often experiencing average download speeds of only 2 Mbps. The company's landline phone service has been a point of contention for some customers. Several have reported persistent issues with buzzing and static on their phone lines, especially during rainy weather. Despite repeated visits from Consolidated's technicians, the problem has persisted, leading some customers to consider downgrading to the most basic service or switching to a different provider. While the customer service from Consolidated's technicians has been praised by some, others have expressed frustration with the lack of resolution to their ongoing issues. The company's pricing has also been a concern, with one customer noting that the service is no longer competitive compared to other providers. Overall, Consolidated Communications' performance appears to be a mixed bag, with some customers enjoying excellent internet speeds and reliability, while others continue to struggle with persistent phone line problems and pricing concerns.
lower the price of the service provided; they are no longer competitive. I pay $73 a month total for a 7-20. Mhz internet feed which is reliable .
November 2022
Pricy... You need to watch your bill when your time frame is up for your introductory offer they won't tell you that you can actually go back to that same price unless you ask them sneaky
July 2022
Not a good provider for business. Numerous disconnection, when you ask for , they always they don't complete job, multiple visits to my office . Unfortunately we have only this provider in Granite Bay. It is monopoly.
