-
February 2024 by Christina Mihov
Absolutely the worst customer service and cashier i have ever encountered. The machine would not accept my card and the cashier make a puffing comment about the fact that their machine is not the problem. I would encourage mamas to just shoo at h.and m. Would not return here again simply because of the treatment
-
April 2023 by Lauren M.
Would give ZERO stars, but can't post without giving at least one star. Just walked around this store for 45 min. Went to try on clothes before 5:45pm and was told their fitting rooms are closed. They don't actually close the store until 7pm. No one told us the fitting rooms were closed and there was no sign when we entered. Just wasted 45 min in this store and can't try on anything. Great.
-
April 2023 by Diego G.
Cashier did NOT remove ink tag from item I purchased. Live 45 minutes away from the galleria so now I have to try and find a local store with the same remover or drive all the way back to get it removed
-
March 2023 by Elizabeth R.
I have frequented this store regularly. I've had many positive experiences here, and I love the clothing. On many occasions I have been assisted by a young female with red streaks in her hair. She was kind, professional and incredibly helpful. She is one of many staff members at this location that has exhibited a high level of professionalism and kindness. I will continue to frequent this location because of the consistent stellar treatment and service I have received from this employee and fellow staff. It's definitely a rarity these days. The next time I'm there, I will make it a point to acknowledge her and thank her.
-
March 2023 by Candice D.
Stopped by cotton on at the start of my shopping trip at the galleria in Roseville recently. I was simply weighing my options on if I should purchase or not, found an item I considered and went with the "hang onto it for a bit to feel if you really wanna keep it or not" type of deal while containing to shop in cotton on. however the reason it was a terrible experience is because of this employee, a younger woman with red money pieces in her hair it seemed. I didn't see a name tag which is surprising considering how close she kept getting to me. and no she was not even doing her job! at first I assumed she was just folding clothes but I soon realized she was actually just what felt like harassing me! being way too invasive! she kept staring at me and inching closer to me and almost chasing me it felt like as she would quickly end up whenever I went around the store. and this isn't the first time i've heard of this woman doing this either, i've read very similar reviews! I took my business elsewhere as I was extremely uncomfortable. management needs to get her fired immediately it was very inappropriate. this was of early march 2023.
-
December 2022 by Winford Foy
Great quality products and an incredibly courteous staff to help you choose the right product for your loved ones.
-
May 2022 by Lindsey Biggs
would rate zero if i could. took my money and then told me they couldnt ship me my order because they havent received a payment even though my bank statement stated otherwise. customer support representatives were completely unhelpful and would not give me answers for over a week as to what was happening with my money and order. finally just cancelled the order and will officially never be shopping here or recommending this company in the future
-
March 2022 by Valerie Caillier
I always enjoying visiting this store! It’s usually the same two ladies working and they are so kind to us every time we walk in.
-
February 2022 by Candace M.
This business charging for bags. The CA bag law was made to get rid of single use, plastic grocery bags. Seems silly to charge for bags for clothing. Who would carry their purchased clothes around a mall without a bag??
-
October 2021 by Sand S.
Nice design and good quality but their prices are high. You can get some good deals sometimes.
-
October 2021 by Kayla M
Pants I got were cute but I asked one of the staff if I could get a pair of pants off the manikin since it was the last in the size (only a few left in store) so my daughter could try them on. She told me she won’t take them off unless I for sure buy them.. which I’ve never had anyone say before. Obviously I wasn’t going to buy them without knowing they would fit my daughter properly. I told her this but she again assured me she won’t be taking them off for them to be tried on, they will have to be purchased. Advise teaching staff better protocols.. or maybe void laziness? Not sure why it would be protocol to miss out on a possible sale? Which makes me think as a customer I just wasn’t valued or worthy of a tiny bit of extra work
-
September 2021 by Kayla Marie
Pants I got were cute but I asked one of the staff if I could get a pair of pants off the manikin since it was the last in the size (only a few left in store) so my daughter could try them on. She told me she won’t take them off unless I for sure buy them.. which I’ve never had anyone say before. Obviously I wasn’t going to buy them without knowing they would fit my daughter properly. I told her this but she again assured me she won’t be taking them off for them to be tried on, they will have to be purchased. Advise teaching staff better protocols.. or maybe void laziness? Not sure why it would be protocol to miss out on a possible sale? Which makes me think as a customer I just wasn’t valued or worthy of a tiny bit of extra work
-
July 2021 by Kylee L.
The customer service was amazing I was having a panic attack one of the employees helped me with it and then help me pick out really cute clothes and the prices are amazing
-
July 2021 by hannah c.
Every time I go here the customer service is always amazing. We just recently went in and was helped by one of the managers, Chelsea ( sorry if I spelt wrong ). She was so sweet and helpful. When we were checking out, she noticed that we had taken a few items off because it was a little over budget. She came up to the register and gave us as much of a discount as she could do our total after adding the items back on was less than what we would pay if we had taken them off our total. She ended up saving us a lot of money and made our day. She definitely deserves a raise.
-
June 2021 by Joey B.
My younger sister needed to go dress shopping for her upcoming banquet for school, and of course we came to the galleria. We stopped in Nordstrom's, Zara and Macy's and put a few options on hold but wanted to pop in a few more locations. Always having shopped at Cotton On for great essentials I thought we'd make a stop to see if by chance there was a dress that would be perfect. Immediately there weren't very options as it's the season for dress buying, but on the front mannequin was the last of a great slip dress that was perfect. I asked a gal with green and black hair, who must've been the sales lead that hour for help with this. She seemed very helpful going to grab the dress until she spoke of a policy stating you must by an item once it's pulled off of a mannequin, which I've never heard of before coming out of a retail store. And I base this off of my experience as assistant manager at both Banana Republic at the galleria and Bellevue square mall as well American Eagle Outfitters; a sales lead sells above all so that was a head turner. I told her it's be great to see the same cut to really make sure it'd work. She was great and grabbed a bigger size so we could actually get a good opinion of the smaller one on the mannequin, of which she followed up that we could also try the smaller size. We new the smaller would be best so I asked for that one. I was quite shocked and patient as she proceeded to try and pry the dress off of the bottom of the mannequin rather than pull it over. I new immediately that there would be a tear of sorts as it's happened in the past with quickly disrobing a mannequin, but I just tried to be helpful suggesting untying the belt to help. We get the dress and walk around and I skim the dress to be sure it's not badly torn, but a seem was ripped. This was a bit annoying but my younger sister really liked it so we were gonna get it. I brought it up to the cashier, as myself and my cashiers in the past would be collaborative to see how to fix it but she just offered a discount which was great. I confirmed with my sister that she still would want it if I mended it and she said yes; followed by the sales lead walking up to see what was the matter, proceeding to pull on the string I could only assume at this point to see if it was a "loose thread" which is common with mass production. I said please don't I'll just have to sew it. Rather than apologize for knowing exactly what had happened she doubled back to say,"so that you know since there is an additional discount..." of which I finished,"it's final sale." This completely turned my experience since she obviously was trying to make it out to be anything but what it was. I've never appreciated people sitting and writing reviews like this, but know that this location in particular (the galleria) has stores that can coast by and make there numbers no problem, not carrying about the fundamentals of selling and customer serving, drives me to do this. As well as, knowing DM and other superiors pay attention to these things for feedback for their stores. I was quite disappointed in this and don't discount any fatigue from the pandemic; however that's not an excuse since I've been on the other side of the retail story since the pandemic began and know that every company has shifted to value the customer and have their experience take center stage. I'll continue to come here obviously for the great essentials and want to give possibly under appreciated sales leads and associates kudos for sticking it out through this and assumingely for taking the initiative for customer experience.
