-
February 2024 by Timi McClure
I love DSW Shoes they have a great selection of clearance shoes. The staff is always friendly!
-
January 2024 by Natalie Banning
Never shopping here again. I took my son to get some new Nikes and apparently they only have one shoe in the box now so to try on both, we have to wait in line for someone to get a shoe and be under an employees direct supervision and sit at the front of the store to even try them on. I will not be treated like a criminal while I shop. Never again DSW.
-
December 2023 by Kristina T.
update your hours on maps. drove 30 mins just to see it closes at 8 pm. seriously.
-
December 2023 by Priya Hemlani
This store over charged me for a shoe. The sign had a lower price, and when I raised the question they treated me so badly. Very poor customer service and over charging left and right. Better buy online and pick up because the employees at this store hate customers totally, and will do anything to over charge customers. I did not even get an apology. They made it seem like they were giving me a discount on a price that was posted on their store. Incredibly disappointed as I’ve been a regular shopper here.
-
December 2023 by Traci C.
While I love the shoe selection and pricing, tonight I was told I could not tap into my discounts unless I provide my cell number. I've been shopping here for 5-10 years using my email address (my cell number is tied to my business so I prefer not to share it for personal shopping). The sales rep said she'd basically need to delete my account altogether. Can this be true? Seems amiss.
-
November 2023 by Tetiana S.
I go here often for a new pair and I like shoes I buy. I find everything I need pretty quick , employees were friendly to me all times I've been there. Just one thing that bothers me that they can give you same discounts they have online. I had to order to get the same shoes that I try in store for cheaper price . I don't understand why they just can't add coupon that I have on my account. But other than that everything was good.
-
November 2023 by watcha doing
Working here w Tina is a nightmare but I need the paycheck until I get my real job/your passive aggressiveness, MICROMANAGING style is illegal corporate has to replace you cause your gonna cause a hr labor lawsuit/ everyone is scared of you your not approachable you don’t appreciate team members NIT pick over the most ludicrous details yet you don’t bend over backwards for us for the simplest solutions that don’t cost a thing yet you refuse to be kind hearted please get a massage Tina and another job CORPORATE Hr is gonna investigate your issues regardless if this is a high traffic sales store that doesn’t justify your actions that are unjust AND ELLA OMG your mini me and your ugliness doesn’t help you
-
November 2023 by Jenny L.
Appears to be no management at this location. I walked by every employee on the floor and not one person greeted anyone. I waited in line to check out for over 20 mins and there wasn't that many people in line. Once I got to the counter the staff was so short, cold and looked pretty sad. Always feel bad for people who hate their jobs and the work place environment, but you can tell no one is happy there. Those poor kids!
-
October 2023 by Kendell B.
This DSW has really gone downhill in the last few years. They are severely understaffed, and more focused on fulfilling online orders than they are with assisting in-store customers. This morning, there was only one associate working the register, with a line of about 15 people waiting. I understand the need to fulfill online orders, but making customers wait 20+ minutes just to check out is absurd. Nobody apologized for the wait either. I also was browsing through the sale and noticed shoes being sold that were clearly worn, yet the price and discount didn't seem to take that into account. When looking at the vans, there was a pair of someone's old shoes on display. It appeared they had switched out their shoes for some new ones. Something needs to change here. This store used to be managed well and now it's as if management doesn't exist. I would only go here if you have time to spare. Make sure the shoes you purchase are new as well if that's what you're looking for.
-
September 2023 by Brando Go Hard
Never again! It took 3 people, and put on hold 6 times to check on an order that I had an order number for!!! It literally took 15 minutes on the phone to check if my order was in store for pickup. None of the women were doing more than they had to, it seemed like they tried getting me off of the phone instead of locating my order.Roseville ca fountains Dsw do better!!!
-
September 2023 by Branding K
Never again! It took 3 people, and put on hold 6 times to check on an order that I had an order number for!!! It literally took 15 minutes on the phone to check if my order was in store for pickup. None of the women were doing more than they had to, it seemed like they tried getting me off of the phone instead of locating my order.Roseville ca fountains Dsw do better!!!
-
August 2023 by Sylvia H.
The customer service is horrible! The last 2 times I've been there the register employees are unfriendly & didn't greet me! This time same thing and they were talking about a customer who was rude and said the customer said "you suck at your job!" I have to agree with that customer!
-
August 2023 by Elaine N.
Customer service is terrible. I waiting in a long line to pay for some sneakers. I saw people come in the door, see that line and just turn around and leave.
-
July 2023 by Rina R.
My daughter and I came in to find walking shoes. We found a pair and stood in line. There were 3 associates behind the counter. One of them was helping a customer, the other two were initially talking. One of the sales associates helped the person in front of us. After the transaction, she walked to the wall of shoes and began tagging. The initial sales associate was still working with the original customer. The third associate was gone. The sales associate continued to tag shoes, leaving us waiting over 5 mins. She did not say anything to us and avoided any eye contact with us. We put the shoes down and left.
-
July 2023 by Rebecca Redding
Got 20 percent off just for becoming a member. Good selection of chucks
