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March 2023 by Sandy N.
Watch your bill. They advertise bring in 11 shirts and pay for 10. They will cheat you, if you're paying attention. This is the 2nd time it's happened to me. Charged me for 11.
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December 2022 by Nicole J.
Do NOT use this dry cleaner. Something felt off when I dropped my 3 items off to be cleaned. I usually go somewhere else, but thought I would try this cleaner since they are closer to my home. When I dropped my items off, I got an uneasy feeling and should've listen to my gut, but instead left the items and was told to pick them up a week later. One of the items a pair of dressy jogger pants I had only worn twice, had them cleaned, then packed them for a trip I went on last week. When I went to wear them on the trip, I noticed that the pants were torn in two different areas and not on the seams. Today I took them back to the dry cleaner to show them what they had done and ask for reimbursement for them ruining my pants. He told me it was normal wear and tear and there's no way that they created the tears in my pants. He was unwilling to compensate me in any way. He told me they cold repair then but I would have to pay for it - seriously!! How could this have been from normal wear and tear, when I only wore them twice for a few hours each time before bringing them in for cleaning. I should've listened to my gut with this place, don't trust your clothes to them.
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December 2022 by Leilani K.
Worst place ever! Don't waste your time here! Had 2 pairs of pants for 2 weeks and couldn't manage to get them hemmed.
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October 2022 by Greg Pedersen
Call for correct hours.
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September 2022 by Lee Ayers
They patched a pair of pants and attempted to fix two of my suits with Moth holes, without success. The owner was very kind and provided me a refund on the suits that were not repairable.
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December 2021 by Chanda Moncalieri
Literally just got home from picking up my dress that I had “pressed” for $19.00 and change. Took the plastic off to find this mess. Not to mention it had dog or cat hair on it and what appeared to be dirt or something up around the neckline. This was a brand new dress that had never been worn before. I absolutely will not return here. This is for tomorrow night. I could have done a better job myself. Not happy!
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June 2021 by Ron Gaston
The site changes prices without your knowledge. I will not return because of fraudulent charges. Check out your bill before you leave.
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December 2020 by Narges N.
This dry cleaner was my go to until I gave them 7-8 items including all men shirt plus one silk skirt in October. Due to this covid madness and busy schedule it took us 3 weeks to pick up our clothes but at the time one item that was my skirt were missing. The guy that works in front said I spoke with my manager and I'll call you , it was couple days before thanksgiving, nobody ever called back for 10 days. I called them again, he said I told my manager to call you, he will call you !!!! Now 10 days passed and still nobody calling back to regarding missing item. I believe they are so irresponsible for their job, very weak customer service and management. They don't trustworthy to give our clothes to them since they may never return to you and dare not to call you back!!!
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November 2020 by Vincenzo P.
New to this place and needed some hemming done on 5 pairs of pants. Worked with Brian. Super nice and got me in and out. Still have to pick up my pants but have a good feeling. Great job!
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June 2020 by Sabrina Wilson
DO NOT GO TO THIS PLACE! They ruined my boyfriends shirt he needed for NYE and when he went that day to pick it ip it was destroyed with some type of blue dye all over it. They refused to pay for the shirt and told him we owe you nothing. They said he brought the shirt in this way which was a lie!!! Terrible customer service!!! Treated my boyfriend with the most disrespect and the shirt that was very expensive is still ruined. These are not the kind of people you want to do business with ever!!!!!!! I wish i ciuld upload pictures.
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May 2020 by Robert G.
I am very reasonable and patient. For the past few months the service at Elm Dry Cleaners has gone down hill. My clothes were not completely ready, partial number of shirts ready, not making contact when they said they would. In the current state we lice COVID19 I thought I was being very lenient. With 2 weeks there hours changed then to limited days. They made NO effort to reach out to notify customers. I work out of town and left early to pick up my shirts within the limited hours... I was very disappointed when they then changed the days open. The last straw was Elm Dry Cleaners miscounted my shirts - because of there ever changing hours; I had my partner pick up my shirts. Because of a shirt missing my partner returned, long story short the shirt was given to me, but then they felt I kept a shirt that did NOT belong to me. I then had numerous telephone calls in which I kept explaining what happened. I felt after the 5th call that in the end it became harassment! The person on the phone kept explaining that no one wants to work and this was the reason for the hrs and days changing. I keep receiving calls about hours and days open. I appreciate the efforts - however it's far too late. As I told the person calling me -- There are plenty of other dry cleaners in the area.
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September 2019 by Ry D.
Terrible service. Clothes are not cleaned well. Not open at convenient times. Poor communication. Don't go here.
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October 2018 by Jim Chabrier
Nice people and reasonable priced
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October 2018 by Bette Barr
Very efficient, high quality results!
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October 2018 by Ramaswamy Adisesh
Gave some shirts for cleaning. Came out dirty. Collars were dirty as before.
