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February 2024 by Sarah Siddons
I had a last minute change of plans and needed to drop off at a different location. Ethan was very accommodating and made all the necessary changes to my reservation at no additional cost.
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February 2024 by Shanell Walker
Ethan Collins is the worst customer service representative at this location. Would not recommend going there, I only went because they were the only tesla rental available.
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February 2024 by SCHEICK TOURÉ
Received a Tesla without a charger adapter and was informed by Ethan Collins, the customer service representative, that it was not their responsibility to provide one. This experience was highly unsatisfactory. Additionally, Ethan advised that we drive the Tesla with only 14 miles of charge to Roseville, claiming that the car would make it without stopping. Unfortunately, the car died on the way there. As someone very familiar with Teslas, I found this advice to be absolutely ridiculous. I would rate the location 0 stars and refuse to return if it weren't for the fact that they are the only ones with Teslas around Northern California. I'm not interested in reaching out to you, Christina. You wasted my time. I have a $100 per day policy and could have taken my business elsewhere. Work on your client experience, other locations seems better to work with.
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February 2024 by Scheick T.
Received a Tesla without a charger adapter and was informed by Ethan Collins, the customer service representative, that it was not their responsibility to provide one. This experience was highly unsatisfactory. Additionally, Ethan advised that we drive the Tesla with only 14 miles of charge to Roseville, claiming that the car would make it without stopping. Unfortunately, the car died on the way there. As someone very familiar with Teslas, I found this advice to be absolutely ridiculous. I would rate the location 0 stars and refuse to return if it weren't for the fact that they are the only ones with Teslas around Northern California. I have a $100 per day policy and could have taken my business elsewhere.
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February 2024 by Shannon Bishop
Amazing customer service and great service. good car selections
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February 2024 by Linda K.
I had a wonderful experience with the team at this Enterprise. Eli and Sarah were so patient and gave me their time and expertise to explain the dashboard!! Dan picked me up to deliver me to Enterprise. He was very friendly and easy to engage in conversation. Lastly Zack completed the process of returning the car and was also very friendly. Overall a great experience!!!
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February 2024 by Karla Fawcett
SarH was fantastic !!
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February 2024 by Kristin Landstrom
Fernando and Sergio went above and beyond to make sure I was informed and comfortable today!! So impressed by their professionalism and knowledge that I will make this my only rental car company!!!
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January 2024 by Recirc Dude
Enterprise provided the all wheel drive car I needed, on time and ready to go. The sales personnel were courteous an acommodated my every need. The price they displayed on line was the price I paid; no surprises! Thanks Enterprise.
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January 2024 by Becca Becca
Christian was so helpful, professional and very thorough. And with a smile!
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January 2024 by David Williams
Much better experience this time around. Always a professional experience. Previous trend was an overwhelmed front desk, however that was no issue whatsoever and they gave me a lift home without having to wait too long. This is my spot for rentals. So tempted to rent an A8 everything I go though.
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January 2024 by William Curb
Everything was taken care of on time and as promised.
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January 2024 by Korrie Johnson
Great experience, car was clean and ready at the appointed time. Thank you!
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January 2024 by Tony Maokhamphiou
Came in needing a rental because my car was in the shop due to an accident. The other persons insurance was supposed to send the reservation over but didn’t. Enterprise called the insurance for me as well as increasing the daily limit for the rental. Eli at the front was incredibly helpful and I would not been able to get the great rental car I had without his help.
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January 2024 by Michele Andes
Always a great experience. My first contact with the guy behind the counter wasn't the best. Honestly it was the first time this happened.
