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February 2024 by Michael W.
The H&M store in Roseville Galleria is big, but I feel it needs to be remodeled soon. The store carries a lot of clothes for all ages and genders. They have a lot of accessories items in stock too. The cashiers at the checkout counter are fast. The line moves quickly. I think I saw a sign that said H&M will close for remodeling soon. I hope I will go shopping in a new store next time!
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February 2024 by Akhgar Haidari
Rude managers and absolutely no customer support, they refused to help me and referred me to customer service lineOnce I asked the manager what is his name he said that I don’t need to know his name and that if I want to find him again I should ask for the HISPANIC manager since he’s the only Hispanic at that store ! So disrespectful, I don’t know how people like that get those positions if they don’t even know how to communicate with customers and kindly resolve issues.
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December 2023 by Galen Tom (Jynxx)
My daughter loves this chain. More so, she love this specific store as the inventory is vast.
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December 2023 by Danny R.
Turn on your AC it's always hot in here!!! Them recessed lights are too low to just have doors open for air. Even the employees look miserable in here. Yes I'm standing in a long line feeling the heat.
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December 2023 by Matt C.
What a GREAT Store! I ONLY went in for a Gift Card - Christmas Present for a family member. But I am always looking for a good deal on clothes. And I walked in and saw some nice men's clothes for real low prices. I checked out a few things and made my way to the register. On the way I saw a display of heavy "Pendleton" type shirts and they were ONLY $20.99! I know they are not Pendleton quality - but they also don't cost $150! And I don't wear them that often so this one will last me quite a long time and it was NICE! The cashier was very friendly and efficient. Got my Gift card and opaid for my shirt and was on my way. I will definitely be back.
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August 2023 by Ashe M.
I have never been here before. But I came in needing a simple plain white button down shirt. Seemed easy enough! My experience broke my heart. It took me a few minutes to search for someone to help me navigate this huge store. As I had previously stated, I've never been here. So it was a little overwhelming. I asked a kind woman who was mid conversation to simply point me in the right direction. She was so sweet and showed me a few locations where they may have what I was looking for- but alas, they did not. I tried on a few things but I continued my search for other necessities on my list. Now I want to add a personal detail- I recently had a surgery. And because of this surgery, I haven't been able to wear a bra in about a year. I had no idea what my size was now! I saw they had a huge mismatched selection- but large nonetheless. Definitely no organization at that moment- I'll give them the benefit of the doubt by saying it could have been because of the customers. However... this is one of the meanest and worst things anyone has ever said to me. I went up to the girl at the counter and asked what bra sizes they carry. She looked me up and down and said "we don't carry plus size" I... have never ever felt like this in my life. I'm not even big. I was literally trying on small/medium shirts just moments ago. Not that it would matter. You just don't treat people like that. How awful to make a paying customer feel this way. And what a snotty bratty thing to say from that girl.
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July 2023 by K M
Very disappointed! This was honestly the worst H&M I've ever been in and 95% of the staff was complacent and unhelpful. One lovely gentleman was working on the dressing room and he was doing his best....his coworkers leave a lot to be desired. Also the place was a disaster and very unkempt and I will not be returning
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July 2023 by Omar A
Filthy store and unorganized as always. Worst customer service ever
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June 2023 by S M.
Customer service sucks. No one who works in this store cares about customer service, or furthermore larger size women just trying to see if this store may work for them. Staff seems to favorite guests in this store and everyone seems not friendly unless you have "the look". Will take this a step further with management if I have to. This is what's wrong with the world.
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March 2023 by Antonio Alarcón
Lots of really cool clothing and at really good prices!
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January 2023 by Che R.
Worst experience today went in 30 minutes before closing got what I needed went to pay my items rang up differently then it showed online and the online add says the price is online and in store the girl was very helpful but asked her manager Miguel or Michael I think his name was if she could match the price he came up with an attitude and stated it is not his stores pricing I proceeded to ask why it says it's in store and online then if they can't match there own company's pricing he said he couldn't do it I asked once again for a clear understanding why he couldn't when the add says in store and online ignored me when I asked why he was ignoring me he said with an attitude I heard you the first time and walked away he was very rude and I never leave reviews but this man needs some training in customer service especially if he's a so called manager couldn't even give me a straight answer as to why he couldn't match the companies pricing I'll for sure be contacting the district manager asap I'm definitely done going there I get better customer service at the Folsom location
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January 2023 by tatonka 33
Was called homeless by sale associate :/ looking like Edna from incredibles! Also smelt musty! H&M DESPERATE for people! I was SHAKING that person made me feel SO sick to my stomach. I’m crying and throwing up!!
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January 2023 by Ivy S.
Definitely not a Nordstrom experience! If I could give no stars, that's what I'd give. I've been in customer service my entire life and at 49, I'd hope that the service I provide to my clients is 100% better than this. I asked if I could try on 2 shirts at approximately 11 minutes before closing, and the rep told me that the fitting rooms were closed. A shirt takes a minute on, a few seconds to inspect & a minute off. That said, my less than 5 minutes would've had me out with 5 minutes to spare. I could almost guarantee that I'd buy the 1 sweater, because I already own it in another color. They told me that I could speak to a manager, who said the same and he added that they have a 30 day return policy. I live about 20 minutes out, so that additional 40 minutes here & back wouldn't work well for me. I'll just keep shopping at Nordstrom, thanks for nothing.
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August 2022 by serene
the things I've gotten here have aged pretty poorly.fast fashion is so gross!
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August 2022 by TheVitalya
Saturday evening 5 pm, Fitting-room closing by the reason that not enough workers. Also bad communication between worker. One lady said that “fitting-room is going to be closed soon, please get in line now”. I got in line ride a way and other lady Rudely said that it closed. And began to discuss with another employee how slow I am. Managers please teach your employees how to communicate between each other and treat costumers respectfully!