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February 2024 by Trask Bowden
Jasmine and Eric provided great customer service and made sure to go through every detail of the fitting process to ensure I got what I wanted.
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February 2024 by Royce Griffiths
The staff was Knowledgeable, Attentive, and Friendly. The process was quicker than I expected for our group size and the same care was taken from the first person to the last. There was a customer that came in with a non suit related issue from months ago prior to any of the current staff being there, and they handled the situation with poise and dignity. On top of all that my suit shipped faster than expected.
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February 2024 by -Joshua Horton
They have no idea how their order system works. They will consistently provide incorrect advice. Buyer beware. Otherwise, you will have a useless suit.
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February 2024 by Benjamin Candreia
Great customer service. Jazmine was very nice and helpful
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February 2024 by Michael Horton
It was a great experience and they had lot of options to get exactly what i wanted
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December 2023 by Phillip Phung
Went in for a final fitting. John provides great service and treats his work with utmost care and precision.Indochino was also prompt on addressing my previous complaints/discrepancies.
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December 2023 by AK Said
I had a wonderful experience at Indochino. Eric, the representative who assisted me, was exceptional. He was incredibly helpful in determining the perfect size and making recommendations. Throughout the process of building my suit, he patiently walked me through every detail. I felt confident and well taken care of, thanks to his expertise and guidance.
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December 2023 by Yolanda Mason
They take measurements along 14 separate dimensions to custom-craft the ideally fitting suit. They were fastidious in detail and presented a myriad of novel options.
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September 2023 by Brittany Torbert
Great experience. We walked out of Men's Wearhouse because we wanted a more upscale and more personalized experience. We wanted something custom-made and we came to the right place going to Indochino for that experience. The product came out great. The customer service was excellent. We had Kyle helping us and we was so informative, so personable and friendly. We loved him.
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September 2023 by Alvin Prado
If I could give 0 stars, I would. I went in there two months ago and spent over $1,500 on two suits, one for me and one for my partner.Here are my take aways:- pants fit well but it was a little tighter around the midsection than I wanted. Staff told me it was an easy fix their tailor could do in house, and they would call me once it was ready… last week, after waiting 3-4 weeks, I called the store to inquire what was taking so long and the staff told me the pants should be ready in a week. Fast forward to today, here I am about 4-5 weeks after I dropped off the pants and I haven’t heard anything from the store. Not sure when, or if I’ll ever get the pants back that I paid for. We will see.- Custom shirt I bought fit mostly okay except the person who sized me didn’t get my left versus right sleeve measurements correct. I called the store because despite this, I figured I could buy other shirts but ask them to fix the issues. When I called, the staff couldn’t tell me what promotions they had for their shirts but they thought it was xyz discount for three shirts. I went in, after selecting three shirts, I was told that was in fact not the discount. Great.- blazer fit nice but almost looked like a dress from how low it hung. It needed to be remade. I got the remake and it is still a little long but I can live with it. Better than waiting another three weeks to get one delivered.
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September 2023 by Ric Martinez
Had an awesome experience at the Indochino store in Roseville! Makaila helped me out and she was fantastic—super knowledgeable and friendly. She took my measurements spot-on and walked me through the entire customization process like a pro. Left the store feeling confident about my purchase. Thanks, Makaila, for making suit shopping a breeze! Highly recommend. ?????
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August 2023 by Juan SANCHEZ
Kyle was amazing. Took his time, made sure I was 100% satisfied with every decision I was making. When it came to customization of my suit, he made sure I had all the visual aid need to make a decision. Couldn’t be happier! When you go in ask for Kyle.
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August 2023 by Villy V
So very thoughtful and helpful making a very stressful decision. Not only that but the actual measurement taking was such a relief. I’ve never had it done but seemed so intimidating, it was like hanging out with a good friend. Comfortable and welcomed. Great experience.
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August 2023 by ADAM S
My experience with Indochino has been nothing short of exceptional. The level of customization offered is outstanding. From fabric selection to button choices, every detail is taken into account.The ability to customize suits and achieve an excellent fit is fantastic, but what truly sets this location apart is its outstanding staff. They showcase the difference between service and hospitality.Micaela, the store manager, as well as Rain and Eden, have consistently gone above and beyond for me. Their professionalism, knowledge, and attention to detail are unmatched. All 3 of them have been remarkable at ensuring that every aspect of my made-to-measure experience was perfect. Micaela's expertise and understanding of my unique preferences and style choices made the entire process seamless and enjoyable. Rain's friendly demeanor and expert advice on fabric selection and fitting left me feeling confident in my choices. Eden's eye for detail and commitment to delivering exceptional service truly stood out.What has impressed me the most about the entire staff at Indochino is their genuine passion for their craft. They were patient, attentive, and willing to go the extra mile to ensure that I was completely satisfied with my purchase.
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August 2023 by Jenny Rosas
A wonderful experience. We brought in another suit to see if they matched in color and the person there was so helpful and took time to help match. On top of that she even got another suit plastic bag to help wrap it up for us. We love their suits since they are custom fit. Great prices for a custom fit suit.