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February 2024 by Christine Heimbecher-Garcia
Love the clothes, however, the sizing is not consistent so I go in to the Roseville location to try on clothes for sizing. However, the staff is NOT helpful at all, each time I go in they are all standing towards the front of the store talking and don't acknowledge you. Today, I actually had to interrupt them talking to ask for help. Recommendation, do not shop in the store as the staff is horrible.
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December 2022 by Jasmine S.
My shopping experience was unpleasant because of the bad customer service I received from Heather F. I asked one question at the register and she had a snarky attitude and response from the start. Her attitude during the whole transaction put me off. I left displeased and disappointed by what should have been a pleasant and simple interaction/ transaction. This store lost out on business today and all future business. I would rather spend my money elsewhere where sales associates are actually friendly and create a happy shopping experience.
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September 2022 by J Elemeno
Visited the store this morning and was greeted by a short, curt salesperson who was more concerned about customers messing up the jean display! Annoyed and impatient, she made my shopping experience a negative one. Not once did she check on me in the fitting room for different size options and I wanted to buy a $110 dress for that matter. Never returning to this location again.
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August 2022 by Emily M.
Clean and organized. Friendly staff. Great deals! I wish there was one located in Orange County.
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August 2022 by Adam-David Pepper
Nice cloths and a very friendly and helpful staff.
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April 2022 by Jan Bee
Visited the store this morning and was greeted by a short, curt salesperson who was more concerned about customers messing up the jean display! Annoyed and impatient, she made my shopping experience a negative one. Not once did she check on me in the fitting room for different size options and I wanted to buy a $110 dress for that matter. Never returning to this location again.
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October 2021 by Christine Tomlin
Loved this place! Haven't been into a jcrew in years! I think with the fall line they have they will do well! Look at these adorable skirts
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August 2021 by Julie M.
I love this store. I don't like to be bothered while I'm shopping so I don't mind that the associates are busy doing other things. When I can't find something I want they help me order it online. They are always running a sale so I don't know about $70 tank tops (comment below). I also am a cardholder so I get coupons and deals weekly. I have a couple outerwear pieces that I've had for years. They never go out of style and they are still a fantastic quality. I also find it hilarious that this lady posted about not being able to come in because she didn't have a mask on. Are you stupid? It's not discrimination if it's state-mandated. You are exactly what is wrong with this country right now.
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July 2021 by Lynn D.
We were shopping for clothes for my husband and since I love Galleria Mall and J Crew chose the factory store. Great customer service, excellent selection and such amazing deals! Great shopping experience and hubby loves his new clothes!
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May 2021 by Denis Bondar
Friendly easy going employees. Has choices for mens, women's and kids clothing.
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May 2021 by Gebin Lopez
Fairly priced apparel, really good casual wear.
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April 2021 by Mr N.
Thank you Justin. Great service and good quality clothing !!!!!! Awesome store guys. Check it out
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November 2020 by Simone Vianna
I have bought my embroidered bib poplin tiered dress there and I absolutely love it. Great discounts, easy parking, outstanding customer service, clean and organized store. I do own a lots of other pieces of clothes and costume jewelry and the quality is always the best.
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October 2020 by Marina B.
I was without mask , because I have medical conditions, and woman at front door said 'ok, well, you can go and shop online ' . Whaaattt? What going on people ? It's not a discrimination????????? Never will go back at this store !!!!!!!
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August 2020 by Sadie M.
Hate to leave a bad review but I'm doing it in hopes of improving customer service. The male employee possibly the manager. Is always very cold and unwelcoming. He really needs to work on his customer service. I truly miss the old manager, she was great!
