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March 2024 by Maurice T.
To Morgan @ the Photo center. Thanks for being fun director! my wife and I had fun taking pictures. I particuarly liked your ideas coupled with your "thinking out loud" tact and I like how you were referencing your notes for potential poses. We got our photos quick btw. You're a good one.
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February 2024 by Michael W.
The JCPenney in Roseville Galleria is one of the best looking, best service stores in the area.The department store looks pretty well maintained and the store layout is good. The workers here seem more attractive and friendly. I enjoyed shopping at the JCPenney when I was in Roseville Galleria.
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February 2024 by Ashley Harris
Checkout is inconvenient. Long line and open registers from other departments redirect to one spot on the opposite side of the store. Not staffed according to a high traffic time period either. They had a manager jump in only stopped because one of the staff asked for help (she was very clearly not planning to contribute).Guest WiFi is not operational despite showing full capacity either. I couldn’t post this until disconnecting from their network.Otherwise, found a sweater that my young one wanted and hope the quality is sufficient.
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January 2024 by Arturo Duran
Here now. Their styles dont do much for me. But prices are ok snd a large selection and variety of stuff.
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January 2024 by nicole strand
has a mouse problem
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January 2024 by David John
Better than Macy's by prices and style
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January 2024 by bob zay
Worst customer service i’ve ever received. Needs improvement from every worker that worked today. Asked a worker for a bag, they told me to get it at the front and walked away. Asked another worker for a simple plastic bag even if i had to pay for it, they rolled their eyes, gave me attitude, then said they can’t give it to me. I do not recommend going to this location. They will not help at all.
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January 2024 by Yvonne Scholz
Have been shopping at JC Penneys for years. They always have quality items. Nice clothes and accessories.
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January 2024 by Angela Bryant
The salon here is great. They attracted new talent recently. Kimberly did an excellent job with my hair trim and silk press. The angels she cut on my long layers are amazing and she was so professional, personable and skilled. Thank you!
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December 2023 by Kathy Houlihan
I don't know why JC Penny's is out of most of their jeans. Men's sizes are almost gone. I don't know why they aren't getting more jeans. I have been trying to get the right size for my grandson and it's almost impossible to find them . I finally found a couple of pairs at the store at Galleria Mall and I hope he likes them got the only 2 in his size in the store. Sunrise mall didn't have any and I have been checking ever couple of days.
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December 2023 by Dot
I purchased an article of clothing, got home and the theft deterrent tag had not been removed. I returned to the store to have the tag removed and also purchased another item. I received my statement today and they charged me for the tag removal. Bad on me that I did not realize it at the time. I am 83 yrs old and my mind does not work quickly to question the total.When I attempted to call them, repeatedly, the phone rang and rang, then disconnected. This went on for 15 minutes. Since they refuse to answer the phone to try and resolve this, my next call is to Consumer Affairs. In my opinion, another corporation scamming the consumer...leaving the tag on so you have to return to have it removed and charging for it! Shame on you!JCPenney sent me an 800 number to assist. Same b.s. because it was a billing question, and their system is automated, billing questions are routed to the bank the card is tied to. So, still NO HELP! No one is interested in customer service nowdays...just want to rip you off!!!
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December 2023 by A
The personnel working in the PORTRAITS department are absolutely AWESOME!My BFF and I went in on Friday, to have our photos taken in ugly Christmas sweaters.Josh was our photographer. He was spectacular! So fun and easy to work with, He had tons of suggestions for funny awkward poses, and the results were hilarious!!!I’ve never ever in my whole entire life had this much fun taking photos! Thanks so much, and I am definitely coming back again!!!
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November 2023 by Rose F.
We had an amazing run in with staff when we lost our cell phone in the store. Farah went above and beyond to help us. She helped us find the phone that was thankfully turned in by another employee working in the shoe department that I did not get the name of while in the panic of trying to get the phone back. Also, while we were checking out, one of the staff at the cash register was being berated by a male Karen. The staff member was incredibly understanding and was simply doing her job correctly and professionally. Nothing but good things to say about this amazing staff!
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November 2023 by Richard John
Bought mens dress shoes. No help from staff. Limited selection. Two checkouts for entire floor. Shoes bought appear to meet needs, we will see. Parking at mall good.
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November 2023 by Lenora Smith
JCPENNEY is one of the best stores left after many others closed their doors. They have great sales and quality merchandise. I shop online as well as in-store. I just keep going back and keep getting good customer service,