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November 2023 by Jenny S.
I just ordered online some leather gloves from Kate Spade. I thought they were a reputable company. They were obviously defective in manufacturing (probably rejects) and now they say final sale.
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February 2023 by Melissa S.
I really like the products that Kate Spade puts out. This is part of an outlet, The SF outlets in Livermore, not actually in SF. They have you line up outside to make your shopping experience more controlled. The place is never too busy to do your shopping. I love the discounts they give. My PJs were 50% off and still very stylish, it was a classic look. Pink and white striped and on sale. It was the best deal yet. They also have good deals on jewelry. The purse collection is vast, I didn't find the one I was looking for. If you like Kate Spade you must take the time to stop in.
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July 2022 by Christine Tomlin
very neat, nice staff, good selection
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June 2022 by Sam
I had the most delightful experience here today. My first visit to any Kate Spade store or any luxury store! Mary Pat helped me from the moment I walked in and she was so incredibly nice and helpful and sweet. I left with a beautiful bag and wallet and it on cloud 9. Everyone else in the store seemed very nice as well!
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May 2022 by Mary B.
I love the brand. I have many things from clothes to purses from Kate Spade. I have never shopped at this location. The staff at this location was very rude. Terrible experience. After driving an hour and not being able to find the store they closed an hour earlier than their store hours as posted on yelp and 10 minutes before the 8:00 time they normally close. They would not let me look at any merchandise so I could order online. They sited company policy. Personally I think they just wanted to go home early. You would think a high end store would take better care of their customers!
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April 2021 by Jackie J.
Went in today with my purse that I purchased less than a week before everywhere shut down. The handles on the side were coming off and I wanted to inquire about possibly exchanging it. No receipt, and we couldn't find the purchase on my card. Aya was very kind and patient, and instead of telling me no (like I fully expected) helped me exchange the bag. In the end, I got a purse that is a much better fit for me and the handles are not coming off. She deserves some recognition for being so above and beyond helpful and kind! This made my day!
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March 2021 by Laura T.
Wow! The best customer service! I bought some bags online through their website and wanted to return them and make a trip to the mall just for fun too. Unfortunately if you paid online with PayPal you can only get store credit if you return it in store but if you ship the merchandise back you can get your PayPal refund. They were so nice to take my order and my shipping slip to do the shipping for me! They said that they'd have UPS pick the box up by end of the day
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February 2021 by Smiles H.
Omg, if 10 stars were an option, I'd still give Kate Spade employees at Roseville Galleria 10+ stars! Customer service is absolutely beyond my expectations. I went in a few weeks ago in hopes that a backpack purse I had my heart set on (which was no longer listed online), might be in stores. No luck, it wasn't in store but the ladies there (even though they were closing & I didn't even realize it), researched & helped me locate the backpack purse in another state. Long story short, as promised, I received a call the following morning to confirm my out of state purchase. My purse was shipped & received & it's the best $400+ well spent! In addition to that experience, I've been back into the store a handful of times purchasing other items as gifts & their customer service is always so pleasant! Thank you & keep up the excellent service!
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October 2020 by Kianna F.
Mary Pat and Brittany were outstanding! It is honestly so hard to find excellent customer service and care these days. Mary Pat helped my mom find the perfect mother of the bride shoes for her dress and Brittany was so personable. Great experience here!
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September 2020 by Robi H.
Great place, great service, great fashion women's clothing, and bags, sunglasses, wristwatch, and shoes.
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January 2020 by Viktor M.
Friendly people.
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December 2019 by Robi Hallford America where dreams come true
Great place?Great service?
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November 2019 by Leo ..
A review long overdue. We're regulars here and know the staff well, it feels like visiting an old friend when we walk in, amazing employees that are very knowledgeable of their products and very professional friendly attitude. We love coming here. Thank you for the continued perfect experience year in, year out! 5 Stars!
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October 2019 by Vicky S.
Thank You Diana for your amazing effort and help! Considering the fact that I live 3 hours away, Diana made sure I had a great experience in telecommunication. Diana sent me the bag I've been longing for in good condition and wrapped the bag with care. I would shop here again!
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October 2019 by Marina Carpio
This specific store is my favorite Kate Spade location. Not only is it always neat and well-stocked, it has an amazing staff! My mom, sister, and I love coming in and seeing what's new and the associates are always friendly, helpful, and clearly love the products they're working with. They also give great suggestions and excel at working with us to find items that suit our tastes without pushing us to make purchases we aren't absolutely in love with.
