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April 2024 by Peggy Sheridan
Maureen was very helpful and patient. I had a hard time choosing fabrics. She made lots of suggestions. The only problem was at check out their computers kept locking them out.
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April 2024 by Jaclyn Schramm
This is my first time purchasing from La-Z-Boy and will be the last. My husband and I purchased a recliner on January 31st, 2024. We upgraded with all the bells and whistles as it will be the recliner in our nursery for our first child and children after. Our salesman and invoice said 6-8 weeks for delivery. I called on March 12th and was told we were looking at end of April. I explained this was much longer than the 6-8 week window and was told I would receive a call back. I called again on March 17th as I had not received a call back, and was told I would receive a call back from our salesman, Steve. Again, crickets. March 21st, I called and spoke to another woman. I did not get the name of this woman but she spoke to the manager, Brian, who told her that I would receive free delivery because of the delay. She also told me she would "personally make sure Steve would give me a call". Steve never called.On April 16th, I received a call to collect final payment and schedule delivery. The amount she was calling to collect did not include the free delivery that was promised by Brian. She said there were no notes on my account so I explained the situation to her and that I was 39 weeks pregnant and hoping to get the recliner before the baby came. She sent a message to the general manager, Angel, and told me I would get a call when they got a response.I get a call THE NEXT DAY, April 17th, from the same woman to collect final payment and schedule delivery. I asked her what had come of my situation and she had no idea what I was talking about. I had to remind her of the entire situation. Her memory was finally jogged and she said that Angel had said I would need to wait to hear from Brian who would be returning on Thursday, April 18th.So, today, I receive a call, AGAIN, (from a different woman this time) to collect final payment and schedule delivery. The price she is saying I owe is still not reflecting the free delivery. I told her this was my third phone call this week I had received and she said my account had NO NOTES. She said Brian was with a customer at the moment and I would hear back. I haven't had heard back yet.I cannot wrap my head around what is going on over there. I have now had 7 conversations with people at La-Z-Boy and my account still does not have any notes on it. I just want the free delivery as promised and to get the darn chair. For the amount of money we are spending, I would think the customer service would be more impressive. The only positive about this entire experience is it may put me into labor.
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April 2024 by Janet Lockhart
My husband and I purchased two reclining chairs and a reclining loveseat from La-Z-Boy due to their amazing reputation. The reclining mechanism on the loveseat broke within 6 months. We contacted the warranty company (purchased an extended warranty)and they told us they didn’t cover labor. We were told it would be $250 just to look at the couch then $250 per hour to fix. When we purchased the extended warranty, the salesperson advised us it covered everything. We’ve contacted the store several times and they said they couldn’t help. We spent a lot of money for a broken couch and will never purchase a La-Z-Boy product again.
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April 2024 by Linda Valente
Quality furniture and the employees are awesome in helping with decisions of size, type etc depending on your lifestyle and needs. Looking forward to my new order of dining table and chairs! Already enjoying the love seat and sofa purchased two months ago and not worrying about having material rather than the leather we had for so many years!! Ask about it!!
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March 2024 by Good Wheel
Highly recommend this furniture store! All staff were polite and professional and helped me out so much to get the couch I needed. Thank you so much to Mike and Lisa at Lazy Boy!!
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March 2024 by Greg Ferguson
Our sales consultant Steve Holley was professional, knowledgeable, certainly experienced, exactly what we were looking for a no B.S. kind of guy. Steve certainly is a credit to La-Z-Boy and for that, we thank you. He made our time there at La-Z-Boy enjoyable and we will be repeat customers.
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March 2024 by Mary rubenzer
We were cheerfully greeted when entering your La-Z-Boy store and Lofti answered our questions clearly and efficiently.Lofti was knowledgeable about the specs of the La-Z-Boy recliners that we were interested in.We felt no pressure to buy…. We ended up buying one chair and will buy more at a later date.
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March 2024 by Jeff Chastain
Great salesman Michael L. Lisa was also very kind. Professional experience. 2700+ but a sweet recliner. Looking forward to receiving my new La-Z-Boy recliner
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March 2024 by Matt Kelly
Prompt, friendly and knowledgeable service by Maureen. No pressure sales tactics and she showed us many recliner models and options that would fit our needs. Made a recliner purchase after considering many available options.
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February 2024 by Barry Haxton
Brian was very helpful in our purchase of a recliner couch.
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February 2024 by Sean Ortiz
Great service and a seamless process from chair selection to final purchase.
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February 2024 by Greg Silva
Mike L. was very helpful and patient. He answered all our questions, gave us some great suggestions and walked us through the whole process of purchasing our new recliners.
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February 2024 by Guida Thomas
Excellent customer service team. Mike Larrabee provided great attention to our needs with a pleasant attitude. I will recommend others to this location and to Mike.
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February 2024 by carol irving
My husband and I had a great experience picking out just the right recliner for our needs.Selection, product knowledge and customer service, as well as customer support, made our selection easy.
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February 2024 by Barbara Lira
Knowledgeable about merchandise and store stock in addition to being friendly and very helpful.
