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March 2024 by Bob Van Diest
Misha helped my grandson with his glasses today, friday, 3/22/24.My Grandson had lost one of the pieces that go on the nose.Misha replaced it free of charge.AWESOME service from a grateful grandfather.
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March 2024 by Benjamin Cooper
Absolutley Amazing Service! In and out in like 45 minutes! I could not have had a better experience!!! From the phone call that rachal awnsered to my salesperson Misha im 100% referring and will be back!Ben Cooper
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March 2024 by R M
Great staff and Dr. Tannous were great and answered all of our questions. Very patient focused.
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March 2024 by serina hutchings
Had a great experience at the LensCrafters in the Roseville Galleria mall where the employee Kayden was more than happy to adjust my sunglasses for me and made sure they were perfect before I left. Excellent. Thank you so much!
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March 2024 by Isabella Guerrero
If I could leave ZEROOOO STARS I would!!! The people In This branch is lazy, rude and lack customer service!! Read their negative reviews they’re accurate!!! First they mess up on my husband’s order. He went in for contacts. They submitted for glasses. Then they made us wait after already waiting over a week for contacts. That should’ve been already ordered!! Then nobody calls to assure they’re ready for pickup!! They don’t even care to say come pick up your PAID FOR GOODS. After being notified it was ready for pickup after waiting almost two weeks now. They had the nerve to try and make us wait another week to PICK UP!!!!! Are you kidding me!??? For a 30 sec process while none of them were doing anything!!! But eager to argue they sure were!!! I asked for a refund and they refused!!! Save yourselves the headache don’t come here!!!
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March 2024 by Erin Melugin Davis
Service was really quick and very friendly! Great staff at this store—this was our first experience buying glasses at LC and we will definitely go back next time we need them.
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March 2024 by Kate Furgurson
Pretty upset with this branch. I called about a week ago asking if they can give me a copy of prescription before it expires and forced into getting a new eye exam. They wouldn’t release it to me or send a copy. They said they are in the middle of getting a third party to handle prescriptions, which is fine. But at the same time I was told i was going to get a call back about seeing what they could do to release my prescription so I can order a new pair of glasses, and have heard nothing. I’m not one to write reviews but this is upsetting. I was counting on getting that prescription to order new glasses and now they back me into a corner of having to do an exam when I explained I lost my Vision insurance. They don’t care about you. They care about your $$$$. GO ELSEWHERE
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March 2024 by Sebastien Laplante
This store has good inventory of product (hence the 2 stars). But the service isn’t very good. The staff appears overwhelmed, they don’t seem to be equipped on how to deal with multiple people. I bought some frames, and when I declined to buy their prescription lenses, the sales guy was visibly bothered by it. Their price for lenses is outrageous compared to Costco, so tough! It’s been about 10 days since I purchased them (was told 7-10 day wait time) so I called tonight to inquire: guy answered and he asked me if I wanted to be placed on hold, before I could answer, I was on hold. I waited 10 minutes at which point I gave up and hung up. Unreal poor service.
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January 2024 by Wayne Watson
It was pretty busy , But, I was taken care of with Great customer service.
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January 2024 by Debi Bradley
Great experience with eye exam and glasses purchase!
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January 2024 by Spencer Cunningham
It was a great experience. I walked in and got a text alert 22 minutes later that my glasses were ready. They were perfect. The staff at the Roseville Galleria location were very kind and knowledgeable. Thank you :)
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December 2023 by Melissa V
The remodeled store looks very elegant and the customer service was amazing! If you’re in, look for Misha and Kaidan who are super knowledgeable about glasses and finding you the best value for your money. Very grateful for all of their patience and extremely impressed by their insights. I was able to find glasses that I love and give me so much confidence
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December 2023 by MARK MEDEIROS
Mick was very knowledgeable and professional in helping us choose our frame and lenses. Definitely an asset to the company.
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December 2023 by Adriana Romano
Wonderful store and excellent customer service! I brought my glasses in because the lens kept popping out. One of the employees, Misha, came out to assist me right away and he had them fixed in minutes. Thank you so much Misha!!
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December 2023 by Dmitriy Baga
Great experience at this location, highly recommend. Michael Bakalor has been absolutely amazing. The knowledge this young man possesses about his craft is quite astonishing to say the least. I have been to many different “specialists” when it comes to lenses, but Michael deserves that title above and beyond.
