-
July 2024 by Geneva
Shopping for some couches and I finally found what I wanted after a few visits and with a bit of decorating tips from Brenda Y. Thanks Brenda!
-
June 2024 by Michele
GORGEOUS
-
May 2024 by Thorsten Scheer
Bought what Macy’s claimed is a high end sofa at a corresponding price. Purchase was very friendly and people went out of their way to close the deal.
Three month later the sofa already shows significant wear.
We are three persons at below average weight sitting on it in the evening at most.
Macy’s takes no responsibility.
After inspection there is no feedback from the inspection service. Following up the reply is that this is normal. No possibility to escalate or have the judgement reviewed.
Stay away if you really want to buy quality. Don’t expect appropriate service.
HR or Crate & Barrel would have done a much better job at the same price point.
Unfortunately I have to give one star. Would be 0 if I could.
-
April 2024 by Rick
Lots to choose from with good quality products. Lots of sale prices to be had also. Friendly and helpful sales staff too. What's not to like?
-
March 2024 by Zara K.
We walked in not knowing what we wanted. We met a sales rep named Marlene. She spent weeks with helping us decide, hours of going over configurations with us, and stayed very up to date about everything with delivery and various information about our order. We were very impressed with her. If I had any questions she'd get back to me within minutes. She was sweet and positive and made getting our first couch a delight. Thank you Marlene and Macys.
-
March 2024 by M. H.
My new sofa broke within 3 weeks. Multiple insurance claims were denied despite buying a warranty. Finally was offered a replacement after almost a month of trying to get help. On the day of delivery for the new sofa Macys arrived to remove the broken couch, but did not deliver the new sofa. I wish I never bought furniture at their store.
-
February 2024 by Sandy B.
Excellent customer service. We dealt with Gary who made our experience amazing. Even after our delivery he has been here for us making sure we love our sectional. Appreciate it all and will definitely be buying from Macys furniture for any future needs.
-
February 2024 by Yelp R.
Ordered a couch in store in July (Roseville). Was told a November delivery. January comes and it's finally delivered with a large stain and tags from Crate and Barrel. Wth? We refused the delivery and were told we could except re-delivery in April. July comes (a full year from the original order) and we decided to cancel because they still could not give us a set delivery date. They refused our cancellation (we initially gave a deposit). We called the store and customer service several times to express our dissatisfaction with their lack of transparency and customer service. They finally agreed to refund our deposit. It took us six weeks to receive our deposit back (and many phone calls). That would be the last time we ever do business with Macys furniture!!
-
February 2024 by Lowell K.
I purchased furniture from Macys primaRiley because of the "Worry No More" Warranty. When I had trouble removing stains from the fabric. that was promoted as EZ to clean. i was told Macys would not stand behind their Warranty. When questioned the Store Manager about the terms of the Warranty, he refused to discuss the matter and demanded that I leave the store. The Macys staff member who came to my home told me the stains could not be removed. I contacted a local furniture cleaning service and they were able to remove all of the stains at my expense. my final comment is, when Macys says "Worry No More". Start Worrying
-
January 2024 by Ann H.
We enjoy all our Macys furniture this is just one room:) Reclining leather sofa is comfy :) Cooking & watching movies, football... kitchen is open to this den! Relax ...
-
December 2023 by Gerhart F.
A really poor experience today purchasing furniture through one of the floor sales people who after numerous mistakes clearly needed training on using their order system which resulted in three hours of frustration to order 5 chairs. Our salesperson was Jack. We won't go back to this store and strongly suggest if you want to purchase furniture from Macy's that you just do it online because it will be easier and ultimately less expensive.
-
December 2023 by Gary M.
Very happy with their service after an early blip. They worked very hard to quickly correct it and provided outstanding results. Earned my repeat business.
-
December 2023 by Lotte Quijas
Very nice stuff!
-
December 2023 by David T.
My first visit 8 years ago went pretty well until they sold me on their warranty called "Worry no more" If you don't use it in 7 years, you get it back. Sounds great until you try and get your money back There is a lot of fine print they don't tell you about. After hours on the phone 8 years later, the warranty company told me I have to call to get the money back within 3 months when it expires in 7 years. I was excited I even remembered. I asked them to let me know where that stipulation is in the paper work and it was not there. The warranty company finally gave me the money back and then I find out it's a voucher for Macys furniture store that I have to use within 90 days of issue. I went to the store to use the voucher and when I went to use the voucher, I was told I can't use it for the shipping cost and was charged $125 to ship it 30 miles when I was willing to bring it home myself Then I was told, unless I spend the exact amount or more, it will void the voucher. I will never step in this store again They sure don't explain the details and I feel the warranty is a scam. Ask questions and read the fine print This is my personal experience and opinion This is not the Macy's I've grown to love
-
October 2023 by Soy Sugar Y.
It's not about this location, but Macy's itself. They had a bonus gift card promotion for mattress sales, but they don't honor it even if you provide all the information on time. Buyer Beware.
