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December 2023 by Debbie H.
My husband was seen and diagnosed with strep throat. He told two people he could not have penicillin or any penicillin derivative. When I went to pick up the prescription it was Augmentin which has amoxicillin, which is a penicillin derivative. This is absolute negligence and maybe if they had people that would like to do their job correctly there, this wouldn't be happening.
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October 2023 by Powloux ..
All this place does it lie to you about their prices. Absolutely ridiculous. I came in and asked for an std testing price without insurance. They asked what id like to be tested for and I said what's the price for everything. I was told $73 by the lady at the front. I said ok and waited and was taken back where the nurse asked what I wanted to be tested for. I let her know id like to do everything for the $73. She went to go double check the price and said that everything is actually $150 and for the most common ones doing a urine and blood test is $47. I asked why the front desk said $73 for everything and the nurse said the front desk must not of understood what I was asking. I was pretty annoyed but multiple times confirmed $47. I get the test done and go to the front to pay and the lady says the total is $67!! I said what happened to the $47 and explained what the nurse told me. The front desk said the nurse must of just misspoke. I told them they need to get their prices figured out, I paid the $67 and will not ever come back to this location.
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October 2023 by Drea Michelle
I drove 45 minutes one way to my appt, that was scheduled for 10:15am, I arrived and the office said this doctor is not accepting new patients and would need to reschedule me. With gas in CA being $6.25 a gallon a round trip 90 min drive to not even get your appointment is not my idea of a well run company. I called them and they told me there was nothing they could do! I'm beyond irritated and highly disappointed in this "company" … never again! Thanks for NOT seeing me Dr Mehak Gulati. Avoid this place at all costs! The front desk girl was absolutely zero help and shrugged her shoulders when I asked why an appointment was made when the dr is not accepting new patients! AVOID THIS TERRIBLE OFFICE.
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October 2023 by puvin mithra Rodricks
Drove 22-25 minutes to only know that the primary care physician is not taking in any patients. Tried calling their office since morning and never had any response from them, I even got a reminder message from them stating my appointment is at a particular time and upon arrival that’s the message I got. Wasted effort to drive all the way for nothing. Front desk lady (probably new there) could not even be apologetic and give me any leads for any other primary care doctor for my needs.
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October 2023 by Jessica Morenko
Overall my visit today was exceptional! I was able to book an appointment same day, and my check in process, both through the app and in person upon arrival was so smooth. The receptionist and PA’s were friendly and welcoming. Appointment start to finish was less than one hour and I left having my concern resolved. Very impressed and thankful for todays visit!
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October 2023 by Enidt Solano
My experience this morning on 9/30/23 at Carbon Health Urgent Care was awesome & great!! I was tread kindly & on time! The nurse & doctor that saw & helped me were very emphatic of my pain, very knowledgeable & very helpful. They gave me what needed & got me out of there in a timely manner. I would recommend this clinic to my family & friends in an instant. Thank you so much!! ?
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September 2023 by Carmen Pagett
My first 2 experiences with Carbon Health was at the Folsom location and then I went to the Roseville location due to Folsom location that day being booked but Roseville had an appointment available that worked with my schedule. Both locations are clean and the staff were friendly, professional and efficient. Being able to schedule online is very convenient and if you download the app and create an account you can view all post and upcoming appointments, lab results, billing etc. They also have primary providers as well if someone is looking for primary care. I, myself have a different primary provider but when I’m need of urgent care, this will be my go to. Carbon Health acquired Med 7 and locations I have been to have been updated. I highly recommend this organization.
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July 2023 by Maddie H
One of the best urgent care experiences I’ve ever had- the staff were incredibly kind and helpful, both over the phone and in person. My nurse’s name was Madi and she was very friendly and supportive throughout my entire visit and made the whole process very smooth and easy. Dr. Brandon and a woman named Maddi at the front desk were also great. The facility is very clean and orderly. I highly recommend this Urgent Care, especially having been to several that I had horrible staff/medical experiences at. Thank you so much to all the staff and nurses for your help! I recommend making an appointment as there was maybe a 5 minute wait after I arrived before I was seen.
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July 2023 by Bill Thomas
All of the staff was professional, courteous and competent. I was seen quickly and they spent considerable time with me to ensure my injury was treated appropriately.
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July 2023 by D brennan
I needed a routine check up. Made an appointment and within a day was already done. The front desk clerk was pleasant and checking in was super easy, both the medical assistant and the Doctor (PA) was personable, and insightful. I’m so pleased to have excellent medical care right here in my neighborhood.
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July 2023 by Pamela Williams
Second time I came to carbon health with Urgent Care and was turned away as a walk-in saying they didn't weren't doing any more walk-ins this was at 3:00 or earlier. The phone says we're taking walk-ins this sign on the desk says we're taking walk-ins the papers on the tables and the waiting room say they take walk-ins. When you go to urgent care you expect to be seen during business hours. I suggested they have an alternate message to put on the phone stating no more walk-ins today. I understand they cannot change the message so I suggested an alternate message. When you're in pain and it's hard to walk just getting up the ramp to be told to go home is really just an awful thing. Two times this is happened same situation. Evidently not enough employees so accommodate Urgent Care
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July 2023 by Karin Sungail
I have Medicare and a supplementary insurance but Sutter wouldn't see me because my Primary Dr is not with them. Carbon Health took my insurance, no problem. Friendly, efficient, little wait time. Don't even bother going to big-profit hospitals.
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July 2023 by Lisa Styler
I had a great experience! Very professional, patient and helpful with a smile! I called in to see if they accepted my insurance and made an appointment ~ the call was stress free and quick.The office is very clean and updated! I’ve never been and was very pleasantly surprised. The staff was welcoming and amazing! Answered all my questions.Thank you very much!!! Wow!
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July 2023 by Jessica Snell
truly one of the best experiences I've ever had at a medical facility. the entire staff was so kind, thorough and helpful they genuinely felt like guardian angels coming to my rescue. cynthia was amazing and so sweet even while i was getting sick she treated me with kindness and empathy and it was so appreciated. brandon was knowledgeable, had great intuition, and treated me quickly with ease. all around insanely great experience and i went from feeling like i was dying to back to my normal self in a matter of an hour. THANK YOU guys, truly means the world we have people like y'all in our world.
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May 2023 by Leo-Danielle Ortiz
Came from out of town so I called ahead and made sure they accepted my insurance (which they did). Was able to easily book an appointment right away (in the next 45 minutes) through their website. As soon as I got there they checked me in and brought me back to the room with in 5 minutes. Entire process was super quick/efficient and staff was very friendly! Would highly recommend!!!
