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April 2024 by Shassta Newman
Went to turn my phone on a phone that I brought(myself) and also add a mobile hotspot because I couldn’t get the home one , I asked the guy who was helping me about a phone case because my phone didn’t have one (I DID NOT WANT IT RIGHT THERE AND I STATED I DIDNT BECAUSE HOW EXPENSIVE THEY WERE) he charged me for it , I haven’t been able to go back out there because I don’t reside in that area so I’m lost of funds due to other metro by t mobile’s not being able to help me because it wasn’t their store. I should have just paid $133 plus tax not sure but I paid $182
DATE:11/02/2023
EMP ID: EFX071
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March 2024 by Angel Carlquist-Hernandez
LUIS WAS AMAZING!!! I have been having phone issues for the past few months, and I have been to 3 different Metro stores in the area, and Luis was able to help me out so much with a new phone! Not only did he find the perfect phone match for me, he was able to walk me and my wife through our bill to better understand all of our amazing deals. ?? I was on the verge of leaving Metro all together, but one experience here and Luis has completely changed my whole outlook. We were lucky to have walked in when Luis was there! Thanks!!
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March 2024 by Rachel Atkina
New manager great staff that are amazing and they always have phones and tablets in stock
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March 2024 by spy kid Ahmed ninja
Beto did a fantastic job helping me with all my requests. He was very patient and knowledgeable. Excellent Customer Service! I would recommend this store for all your phone service. Thank you again!
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March 2024 by Toxic Cookie
Amazing new management here now and lots of phones too also new staff is nice!
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March 2024 by Kandie Larue
Look like they have new management and a great team .
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March 2024 by . Wes
Since going under new management the team is on point and always willing to work to ensure the guests have an amazing experience.
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February 2024 by Aldo Alonso
10/10 customer service at this store, the guys are so friendly and always go above and beyond to help me.
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February 2024 by Cristal Godinez (Esmeralda)
Under new management really great environment friendly faces with great customer service
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February 2024 by Dean Norman
Oscar did a great job helping me figure out the problem with my Samsung phone and he was very professional and provided great customer service.
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January 2024 by cat hut
I was told yesterday the store had sold out of phones. The girl refused to sell me one. I'm very upset and after 15 yrs. Changing provider's.
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January 2024 by Emerson Cesa
Someone needs to give this ladies some training on customer serviceI asked a few simple questions and all i got was Nope, Nope, keep calling until Bryan the manager gets here .Wow!!!Apparently this woman doesn't know how to do anything and is telling me to go back until the manager "Bryan" is there
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January 2024 by cat
I was told yesterday the store had sold out of phones. The girl refused to sell me one. I'm very upset and after 15 yrs. Changing provider's.
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December 2023 by BIGGQ GETTS
5 STARS
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November 2023 by Angela Howard
Poor customer service and the guy in there gave us bad and incorrect information about services. Poor communication and bad attitudes in this Metro PCS environment. Don't buy phone from this location.?
