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February 2024 by Sam Dolan (Spamhammer13)
Went to exchange a defective craft cart and to management staff was ridiculously rude. Said they don't but then did. Only after lots of convincing. Online customer service sent me in store for the exchange. Horrible attitude.
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February 2024 by Al Garcia
Cheese burger/fry special for like $7 with a drink.
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January 2024 by YNK3
Well stocked, nice employeez.. i wish the employees where crafty to help with my art projects but hey, they get the job donr
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January 2024 by Laura Cannon
Mom wanted to return something she bought the day before. It was sunday so not busy, so easy return, and mom found something else she wanted. A lot of stuff there.
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January 2024 by Joseph Miclat
Not the best for delivery drivers.
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January 2024 by David L.
Big store, with a great selection of goods. They provide excellent service and help with every projected I was working on. But their prices are a bit higher than most.
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December 2023 by Madz B.
Amazing customer service and sale prices are right! I went for a last minute Christmas shopping and got what I need cheaper than any other stores. Online-shopping is also a breeze. My order were ready in no time.
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December 2023 by Kea Adams Ouch
Quick stop in to find a 6ft Christmas tree. Did find any.
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December 2023 by Kristin G
I check stock of Posca markers. 3 of the metallic kind, and "limited stock" of the glitter set.They had an amazing deal and I didn't want to spend extra on shipping.When I got there they only had one gray set in the marker aisle.I was told that the stock count was "incorrect" and that the markers were still on the "freight" and that I should come back in a couple days.I said, well the site allows me to make an order for pick up based off the stock at this location, may I make that order so the next time I come I know it's reserved for me?They told me that Michael's would cancel my order if the products didn't come in on time.All I wanted was to get a good sale $60 worth of posca pens for $33. And it didn't make sense to me that they would cancel the order automatically, I asked if they would just fill the order as the pens come in...Then, I decided to order pick up anyways even though they said there's a chance it would cancel.I decide to buy one 1M black posca in-store since they had that....I have to wait in line just to get an available employee to open the key box. And when I get to the front of the counter...all of the posca markers are there. Lol. All 3 of the metallic posca sets, the glitter posca set and many other posca sets....the very employee that told me they were out of stock and haven't inventoried them yet...was standing right in front of all of the sets.If I were working at this michaels I wouldve grabbed the sets and went to look for me if I saw them. My only thinking is this employee was tired and legitimately didn't see them even though she was 2 feet from them. It's Christmas time, it's stressful. So I'll give 2 stars instead of one because of the holidays.I told her that I already put the pick up order in right before seeing the sets and she says they can cancel the order. And then I realized this is a pick up order, can't they just...give me the sets? I paid for them already.A manager was called and I didn't appreciate that she said they "just inventoried them," like they had just put them out on the floor but I had checked their stock maybe 3 hours prior and the stock matched.I don't know I spent about half an hour to hour in the store when it was supposed to be a quick stop. And I would rather appreciate honesty than slight white lies about the inventory stock.A simple "oh I'm sorry, we moved these to the front of the store for marketing/advertisement, apparently the website stock is correct. we're sorry we told you we were out of stock"It was the weirdest run-around of customer service I've ever received at Michaels....
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December 2023 by Garip Biri
I ordered couple of items yesterday and received messages saying they are ready to be picked up. With a pounding headache I went to the store only to find out that my order was cancelled. I said I did not cancel it, if I were to cancel it I would not be here right now. They found out that THEY cancelled it but forgot to let me know.Such an unpleasant experience. I won't be shopping there again and if you order online, please make sure your order is not cancelled when you get there otherwise you waist to much time. I wonder what they think if I go there, I will buy something else? It won't work like this at least for me.
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December 2023 by Liz Rugne
I enjoy shopping at Michael's. But unfortunately, they do not have enough cashiers. They have now installed multiple self check outs, and when you have a lot of items that's not very convenient. The one woman who was working the actual register was very slow. It took me 25 minutes to check out. I spent more time in line than I did shopping.
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November 2023 by Sara
Absolutely horrible experience. Myself, my friend and her mother came here to shop. We get to check out and we bought 2 items that were BUY 1, GET 1 50 percent off. The sign said “ALL” so we waited about 15 mins for help at self-check out and then let the workers know it’s not ringing up half off on the 2nd item…meanwhile they said “this is not included” WELL, YOUR SIGN SAYS “ALL” for the BUY 1, GET 1 50 PERCENT OFF.Will be calling corporate about this. I’ve worked in retail/customer service for over 15 yrs.Horrible experience.
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November 2023 by Christine Tomlin
great prices. the Christmas items are amazing! the staff is friendly and helpful too
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October 2023 by SE H.
Absolutely horrible experience. Myself, my friend and her mother came here to shop. We get to check out and we bought 2 items that were BUY 1, GET 1 50 percent off. The sign said "ALL" so we waited about 15 mins for help at self-check out and then let the workers know it's not ringing up half off on the 2nd item...meanwhile they said "this is not included" WELL, YOUR SIGN SAYS "ALL" for the BUY 1, GET 1 50 PERCENT OFF. Will be calling corporate about this. I've worked in retail/customer service for over 15 yrs. Horrible experience.
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October 2023 by Deion Richards
I like this particular Michael's store because it had so much more than the Michael's I shop at Sometimes you don't find everything you're looking for but this Michael's was very impressive And the store clerks that work there were very nice and hospitable Although I live in a completely different area so far away from this particular Michael's I will be revisiting it soon
