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March 2024 by M N.
I received good customer service at the Roseville Office Depot. Employees were attentive and helpful. I also received a prompt email from the store General Manager in response to an issue I had that the store had no control over. His email was understanding and professional. It's great to be able to shop from an actual store location. These are challenging times, but we need to remember that things are going to get better in time.
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February 2024 by Jo A.
I know I did this store a review either Here or on Google. That time I was treated right and had a great sales person Mercedes. Last time I went there I was helped by a tall Stupid troll. But really it wasn't all his fault. See my picture I was doing a pick up order and had started doing that and noticed that when you pick it up you're supposed to have a 10 off 30 coupon attached...the other times I didn't need anything When I didn't see the coupon, so didn't ask about it but this time I thought I'd stock up on coffee. I went in to get my order and the coupon wasn't there so I asked about it and he pulled one out of the drawer... Then he told me that it wasn't good yet, so I asked if I could take it with me And use it when it was good and he said no...I chatted with somebody online and they sent me another coupon To use online... I couldn't get it to work as this has happened many times in the past. I ended ordering another order of coffee To be delivered to my house when it was on sale... That went smoothly. Then about a week ago I got some coupons again in mail and I try to order and the coupon said they weren't valid. They try to make it tricky with o's and zeros I tried at least seven times. That was my final straw... You guys are lucky to have customers you're in such a shitty area. I feel like I'm gonna get mugged when I go there anyway. So I just had a fantastic order from Staples very easy to use and they have great reorder prices for coffee if it's on auto refill. Got my coffee in about two days perfectly packaged so FU Office Depot. And I will be selling my stock.
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February 2024 by Fayez Jaber
Great service great staff
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January 2024 by Linda H.
I placed an order online and tried to call several times to cancel it but no one would pick up the three times I called. So today I went up there to cancel it in person and man that place is nasty looking, outdated, customer service is crappy, no one nice. I dealt with a manager and she didn't even seem friendly at all. Reminded me why I haven't been back in five years. Definitely will not give them my business
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January 2024 by Hanyu Zhang
The store manager, Randy, was very helpful and supported the customers needs. He was very generous and professional, representing the friendly Roseville.
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January 2024 by Jasmine Daikai
Sunday January 14th, 2024, my husband & I arrived at your 1607 Douglas Blvd, Roseville CA Office Depot location. We entered the store at 5:45pm - 15 minutes before closing time, which we knew before we got there that the store closed at 6pm (we had been shopping for chairs at a few stores that night and looked up the hours on Google).As we walked in, we were greeted by a male employee & told right then they would be closing soon at 6pm. We told him no worries, that we knew and understood - as we were looking for new chairs for our office nearby and just needed to try them out in person (didn’t need to purchase anything that night, just doing research for a future purchase). As we walked to the office chair section in the back, he proceeded to follow us and asked if we needed any help - we thanked him and would let him know if we did. I assumed at this point he was just trying to assist us.As we were browsing the first couple chairs, within about 2-3 minutes we were then hovered over by the same male employee who would proceed to remind us of the store is closing soon at 6pm. Since we already knew coming in and had been told & reminded by him at this point, the customer service experience was fading fast as we begun to realize he wasn’t there to help - just seemingly pretending to assist us as he monitored us in the store. He then walked away and started to let us know if we needed help with anything.A couple more minutes passed, and this same male employee came over again, this time startling me from behind as I was in the midst of examining a feature of one of the chairs. He reminded us yet again of closing time and asked if he could help us - at this point I did not want nor would accept such help, as it was apparent there were issues with us being in the store. He would then monitor us from afar, continuing to observe us from a nearby aisle.We finally were left alone enough so we could look at the chairs, but then about 5 minutes later a different person (this time a young female employee) came over and told us they were closing now. Both employees now were in the same section with us and advised us again that they were closing and we needed to leave. Now I was very upset at the lack of customer service plus the level of disrespect I was receiving.Irritated by the service experience, I went to tell their manager at the front counter about what happened in store as we were leaving. As I arrived at the register to explain the situation, the manager seemed to have an issue with us - addressing us in a matter like we did something wrong and began to have an attitude about how their store operates.She goes on even to state that they have employees purposely following others around in the store to help prevent theft and loss, but insists that this wasn't the case for us being there. I'm not one to steal anything nor a chair for that matter, and it’s an unreasonable assumption on their part to think we would or could even lumber one of those huge things out the store - let alone the multiple of them needed for our business. But seriously, who says and does that to their customers?As soon as I requested the corporate office number, the manager just dismissed us altogether and walked away to help another customer - vaguely pointing to her computer monitor saying "it’s there" with a loose wavy hand gesture. She pretty much stopped being helpful and didn't try to resolve the situation at all.There was nothing about our visit that day that I could identify as good customer service, let alone I would never do business with a company that just treats their in-store guests with such disdain - like criminals. My plans to buy office supplies and furniture from your company for my business ended that night, and I am highly inclined to report this discriminatory experience to the BBB as well.Also, when attempting to call the number that was poorly given, it was a false number to corporates & when trying to call the store directly there was no one to answer.
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January 2024 by Edward Herzog
Bought an office chair. Great service from the staff.
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January 2024 by Mark Murray
very helpful and knowledgable associate. Good prices and inventory.
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January 2024 by Jim Scaccia
Good selection at good prices.
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January 2024 by Clara James
Thank you!!!!
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January 2024 by Roger Bradley
Employees were very helpful.
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January 2024 by Louisa Bowers
Difficult
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January 2024 by Brian Hill
This Office Depot had great staff and just about everything I was shopping for.
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January 2024 by Howard Herships
Seamless. Pickup in and out
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January 2024 by Betsy K.
Exceptional Customer Service. Friendly, knowledgeable staff. Don't let the drab store and location prevent you from coming in to get great service.
