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February 2024 by D Carri
Customer service the way it's supposed to be thank you for your help
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February 2024 by crow
I will withhold a 5 star because no matter when You call, they never answer the phone.. I've had them answer once after calling over and over during the day. The guy didn't sound very patient ..I asked about a specific part I was looking for ... He pulled up my truck, then. The part...Told me i had two options to choose from. Went over the warranty, brand, price ....And was trying real hard to get off The phoneThen I said ok wait.. I'll be in to get the pricier option, because of the warranty. he then said. Oh we don't stock it. We have to order it. ...Pause ....I said.ok... How about the cheaper one...we don't carry any of them... we have to order it.So... Why didn't you tell me with out me asking. And trying to get off the phone.I could have wasted a trip if I decided to drive there.... Assuming all while that you have them in stock..... HELLO.???? no brain cells were working that day.The other hit on them is the terrible tool sets they sell.You only get semi decent quality when you buy a single tool. But that's a crazy expensive way to do it.They don't have basic tools to lend you. Just specialized ones. So that's kinda messed up if you didn't have your tools with you. You are forced to buy the dookie ones.BUT they do get high ranking when you go in person.I had a young guy help me out. He was patient and didn't try to just sell me a bunch of stuff. So maybe like all the other O'Reilly's. It's all depends on the employee.The prices of the fluids are great actually. Always deals on oils and random stuffAlso their battery warranty is great. They just swap them if your battery goes to poop before the warranty expires... And that's a good thing. Batteries are like 200 plus now.Overall. When you do get a good picture experience. . You're happy, butI like AutoZone customer service a lot more l
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January 2024 by Chris Wiegandt
Far and away my favorite Oreillys. The level of expertise is head n shoulders above any other auto parts shop ive been to. And management does an exceptional job with the crew thay works there. Its always my first stop when i need parts because they never let me down
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December 2023 by Gregory Means
Good staff, good selection of parts. Easy to get to
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December 2023 by Brooke Schmidt
Always helpful.
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December 2023 by Nathan W.
Took my car in to get brakes done my car was completely fine when I dropped it off when I went to go pick it up the next day check engine light was on started to driving it because when I asked him why the check engine light was on they tried to tell me that it was on when I got there I told him it wasn't I know what was on and what wasn't and they said well you can go next-door and get diagnose and then come back we can fix it I told him no I don't want him touching my car again because you already fucked it up never go here this place is corrupt as fuck
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November 2023 by Maurice Solis
I order all my parts for personal and business here. Their staff is incredibly helpful! Thanks, guys, and gals! You guys rock!
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November 2023 by Alex Seltzer
Will is the best! Not only did he change my headlights, he changed my battery connectors as well. He truly went above and beyond to make sure I left there with everything working properly.
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November 2023 by Kevin Hockett
Well kept store. Shady area. Some guys kept coming in and out of the store not buying anything saying they were looking. Looking to steal probably. But the workers kept a good eye on them the entire time.
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November 2023 by Mark Bekoff
I went here to get a few items for my Nissan titan the guys behind the counter were friendly and knowledgeable and they had just what I was looking for so if you need parts for your car, truck or SUV I'm sure they can help you out..
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October 2023 by Mary Lou S.
Stopped in on our way home from a dealership with our new to us car. We were looking for those little blind spot mirrors. Yay! They had two in stock. Nice guy at the counter. Reasonable prices. Quick check out.
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October 2023 by Cheryl Gilliland
William at O'Reilly's on Harding Blvd. in Roseville, CA. I cannot thank him enough. He helped me get these new LED lights/with fans that have a 5 yr warranty installed in my 2019 Nissan, Frontier. Thanks again William!
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October 2023 by John
Order online two front struts for my car, both on website silver color. When come to pick up worker bring one silver one black one, I ask why it is diferent color, worker say it is right parts and go away without any other words. They sell black struts much cheaper, and try to give it to me for higher price. Very rude worker and unprofessional. Drive to norhgate store and they give me both struts in silver color. This location need new manager.
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October 2023 by Michael Weatherwax
The best run, staffed and frankly just plain competent parts store i've ever used. Began going there for 25yrs / 20 yrs(as commercial) ago when it was still Kragen. Jimin back has taken great care of me throughout. Over the years I've ordered every special order part you can think of, even gets you dealer only parts too. The only thing they don't do now is machining(other than brakes). As many of us know it is almost impossible to get a good parts guys. Only now, because I moved to the East Coast, that I am willing to share him with you. The rest of the guys rock too.
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October 2023 by Robert Boggess
Well they have good hours friendly people and overall in the last few years they've gotten better at service I like going there the parts they're always quality.
